48
Troubleshooting
2
In the
Welcome
screen, click
Next
.
3
Follow the instructions on the screen.
A solid blue screen appears
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
•
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or
DVDs
•
Save and close any open files or programs and shut down your computer
through the Start menu
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. The service is free and can
be customized for content, format, and how frequently you receive
notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate
.
Содержание Latitiude E6500
Страница 6: ...6 Contents ...
Страница 12: ...12 About Your Computer ...
Страница 22: ...22 Setting Up Your Computer ...
Страница 50: ...50 Troubleshooting ...
Страница 66: ...66 Getting Help ...