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Troubleshooting: Dell™ Internal PCIe PAL/SECAM/DVB
-T Desktop TV Tuner User's
Guide
Common Problems and Solutions
Getting Help
Common Problems and Solutions
Getting Help
If the troubleshooting procedures in this document do not resolve the problem, please contact Dell for technical assistance by visiting
http://www.support.dell.com
or calling 1-800-BUY-DELL.
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Hardware Detection
Problem
Cause
Solution
The hardware not detected by the
Windows operating system
PCIe device is not inserted
properly.
Remove and reinsert the PCIe device into the
computer.
The PCIe slot on the
computer is defective.
Insert the PCIe device into another PCIe slot on
the computer.
Drivers are not installed or
are damaged.
Driver not properly loaded. Run SETUP.EXE from
the Dell Resource CD.
The PCIe device may be bad.
Contact Dell Tech Support.
Video Source
Problem
Cause
Solution
No video is present in computer window
Cables are damaged or
connected incorrectly.
Verify that the cables are correctly installed and
in good condition.
Video source may be
incorrectly set.
Check that correct video source (tuner,
composite, or S-video) is selected in the
software application. Close the application and
restart the computer.
The PCIe device may be bad.
Remove and reinsert the PCIe device into the
computer. If the problem remains, contact Dell
Tech Support.
Audio & Video
Problem
Cause
Solution
No video is present in computer window
Video source may be
incorrectly set.
Choose the proper video source: tuner or S-
video or composite. Ensure that the video
source is powered and connected to the PCIe
device.
Poor performance (video jerky, audio
noisy, etc.)
System may not be optimized
for performance.
Be sure that DMA is enabled for the hard drive.
If you have multiple programs open, close
applications that are not critical.
TV picture is bad
RF signal strength too low,
noisy signal
Verify that other channels work correctly by
changing channels. If all channels are bad,
check the antenna or install an RF amplifier.
No video capture
Application software may
have stopped.
Verify that video is present in the overlay
window on the computer's monitor. If video is
present on the computer's display, then restart
the computer and then the software application.
Cables or video source may
be non-functional.
If no video is present on the computer's display,
check that the cables are connected securely
and the video source is on and operational.
Hard disk is full.
Make room on your hard drive (delete some
files) or use a different hard drive.
No audio capture
Application software may
have stopped.
Verify that video is present in the overlay
window on the computer's monitor. If video is
present on the computer's display, then restart
the computer and then the software application.
Speakers are not connected.
Verify that speakers are connected to the sound
card in the computer.
Audio MUTE is on.
Check that Mute is disabled and Volume is up.
Hard disk is full.
Make room on your hard drive (delete some
files) or use a different hard drive.