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Using Support Tools

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups and

Software Problems” on page 41 and run the

Dell Diagnostics before you contact Dell for

technical assistance.
It is recommended that you print these

procedures before you begin.

NOTE:

Dell Diagnostics works only on Dell

computers.

NOTE:

The

Drivers and Utilities

disc

is optional and may not ship with your

computer.

See the

Comprehensive Specifications

to review

your computer’s configuration information, and

ensure that the device that you want to test

appears in the system setup program and is

active.
Start the Dell Diagnostics from your hard drive

or from the

Drivers and Utilities

disc.

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE:

If your computer cannot display

a screen image, contact Dell (see

“Contacting Dell” on page 63).

Ensure that the computer is connected to an

electrical outlet that is known to be working

properly.
Turn on (or restart) your computer.

When the DELL

™

logo appears, press <F12>

immediately. Select

Diagnostics

from the

boot menu and press <Enter>.

This may invoke the Pre-Boot System

Assessment (PSA) in your computer.

Содержание Inspiron One 01HNXJA00

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Regulatory Model W01B Regulatory Type W01B001 INSPIRON ...

Страница 4: ...any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are registered trademarks of Microsoft Corporatio...

Страница 5: ...e 16 Right View Features 16 Right Panel Buttons and Connectors 18 Left View Features 20 Using the Optical Drive 22 Back View Features 24 Back Panel Connectors 26 Display Features 28 Using the Touch Screen Optional 30 Software Features 33 Solving Problems 36 Touch Screen Problems 36 Beep Codes 37 Network Problems 38 Power Problems 39 Memory Problems 40 Lockups and Software Problems 41 Using Support...

Страница 6: ...vice 57 DellConnect 57 Online Services 58 Automated Order Status Service 59 Product Information 59 Returning Items for Repair Under Warranty or for Credit 60 Before You Call 61 Contacting Dell 63 Finding More Information and Resources 64 Basic Specifications 66 Appendix 70 Macrovision Product Notice 70 Information for NOM or Official Mexican Standard Only for Mexico 71 Index 72 ...

Страница 7: ... the Dell Support website or contact technical support Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source controls and connections on the right side adequate ventilation and a stable level surface to place your computer Restricting airflow around your Inspiron One may cause it to overheat To prevent overheating ensure that you leave a...

Страница 8: ...the USB keyboard and mouse to the USB connectors on the computer NOTE If you purchased a wireless keyboard and mouse along with your computer connect the USB receiver to the USB connector For more information see the documentation that shipped with your keyboard and mouse ...

Страница 9: ...7 Setting Up Your Inspiron One Connect the Power Cable ...

Страница 10: ...8 Setting Up Your Inspiron One Connect the Network Cable Optional ...

Страница 11: ...y an Ethernet cable RJ45 connector to connect to the network connector Do not plug a telephone cable RJ11 connector into the network connector To connect your computer to a network or broadband device connect one end of a network cable to either a network port or a broadband device Connect the other end of the network cable to the network connector RJ45 connector on the back panel of your computer...

Страница 12: ...and must be closed before using the computer with a VESA wall mount Pull the stand to adjust the display to a comfortable viewing angle A distinct click is heard when the stand is opened or closed Your computer supports UL certified VESA wall mounts For proper mounting use four ea 4 mm dia 0 7 pitch x 10 0 mm long screws ...

Страница 13: ...11 Setting Up Your Inspiron One Press the Power Button ...

Страница 14: ...ndows setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and...

Страница 15: ...ne at www dell com Setting Up a Wired Connection If you are using a dial up connection connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet ...

Страница 16: ...anel Network and Sharing Center Connect to a network Follow the instructions on the screen to 3 complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the Internet Service Provider ISP might have a service outage Contact y...

Страница 17: ...el Click 3 Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and 4 use the setup information provided by your ISP to complete the setup ...

Страница 18: ...16 Using Your Inspiron One This section provides information about the features available on your Inspiron One Right View Features 2 1 3 INSPIRON ...

Страница 19: ... activity light is blinking 3 Power button and light Turns the computer on or off when pressed The light in the center of this button indicates the following power states Solid amber The system board cannot start initialization There may be an issue with either the system board or the power supply Contact Dell see Contacting Dell on page 63 Blinking amber The computer has detected an error during ...

Страница 20: ...18 Using Your Inspiron One Right Panel Buttons and Connectors 1 2 3 4 6 7 5 ...

Страница 21: ...l SD memory card Secure Digital Input Output SDIO card Multi Media Card MMC Memory Stick Memory Stick PRO xD Picture Card Hi Speed SD Hi Density SD 4 IEEE 1394a connector Connects to high speed serial multimedia devices such as digital video cameras 5 USB 2 0 connectors 3 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 6 Microphone or line in connector Connect...

Страница 22: ...20 Using Your Inspiron One Left View Features 4 5 3 2 1 ...

Страница 23: ...cable slot Attaches a commercially available security cable to the computer 3 Optical drive eject button Opens the optical drive when pressed 4 Optical drive light Blinks when you press the optical drive eject button or when the disc is being read 5 Optical drive Plays or records CDs and DVDs Ensure that you place the disc with the printed side facing towards you ...

Страница 24: ...Keep the tray closed when you are not using the drive CAUTION Do not move the computer while playing or recording a disc Press the eject button on the optical drive 1 Place the disc with the printed side facing towards you and snap the disc onto the spindle 2 Gently push the optical drive tray back into the drive 3 ...

Страница 25: ...23 Using Your Inspiron One 4 2 3 1 1 optical drive tray 2 spindle 3 disc 4 eject button ...

Страница 26: ...24 Using Your Inspiron One Back View Features 3 1 2 ...

Страница 27: ...uter on a VESA mount You can purchase one of many different VESA mounts at www dell com 2 Back panel connectors Connects USB audio and other devices to the appropriate connectors 3 Service Tag Express Service Code Use this information to identify your computer on support dell com or when you contact technical support ...

Страница 28: ...26 Using Your Inspiron One Back Panel Connectors 1 2 3 4 8 7 6 5 ...

Страница 29: ... network The two lights next to the connector indicate status and activity for wired network connection 4 PS 2 mouse connector Connects to a standard PS 2 mouse 5 Line out connector Connects to a powered speaker or sound system 6 PS 2 keyboard connector Connects to a standard PS 2 keyboard 7 USB 2 0 connectors 3 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player ...

Страница 30: ...28 Using Your Inspiron One Display Features 1 2 3 ...

Страница 31: ...piron One 1 Camera activity indicator Indicates if the camera is on or off 2 Camera Built in camera for video capture conferencing and chat 3 Microphone Provides high quality sound for video chatting and voice recording ...

Страница 32: ...ected to the Internet Notes Creator Create typed or handwritten reminders These notes will appear on the bulletin board the next time you access the Dell Touch Zone Drum Zone Play a game to the music on your computer or play synthesized percussion instruments You Paint Draw paint images and edit photographs using this software Games Play select Windows games using touch Music Play music create pla...

Страница 33: ...zoom in on the active window To zoom out Move two fingers close together to zoom out on the active window Dwell Allows you to access additional information by simulating a right click Press and hold a finger on the touch screen to open context sensitive menus Flick Allows you to flip content forward or backward based on the direction of the flick Move a finger quickly in the desired direction to f...

Страница 34: ...finger up or down to activate vertical scrolling Scroll Horizontal Allows you to scroll left or right on the active window Move a finger to the left or right to activate horizontal scrolling Rotate Allows you to rotate the active content on the screen Twist Allows you to rotate the active content in 90 increments using two fingers Keeping a finger or thumb in place move the other finger in an arce...

Страница 35: ...ecting to the Internet you can access websites set up an e mail account upload and download files and perform other related tasks Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs and listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs and DVDs You can download or copy pictures and vide...

Страница 36: ...he Microsoft Windows operating system installed on your Dell computer provides the following options Dell Recommended default power plan with Dell enhancements Offers full performance when you need it and saves power during periods of inactivity Power saver Saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed...

Страница 37: ...arted Transfer files from another computer Follow the instructions on the 2 Windows Easy Transfer wizard Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files Click 1 Start Control Panel Back Up and Restore Click 2 Set up backup Follow the instructions on the 3 Configure Backup wizard ...

Страница 38: ...touch features may be disabled To enable them double click the Flicks icon in the system tray In the Pen and Touch window select the Touch tab and ensure that Use your finger as an input device and Enable multi touch gestures and inking options are selected The touch screen is calibrated at the factory and does not require re calibration If you choose to calibrate the touch screen click Start Cont...

Страница 39: ...t not on the screen and wipe the surface and sides of the touch screen to remove any dirt or fingerprints Beep Codes Your computer might emit a series of beeps during start up if there are errors or problems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 63 Series of beeps Beep code Possible Problem One Possible mo...

Страница 40: ... 14 Wired Connections If the wired network connection is lost The cable is loose or damaged Check the cable to ensure it is plugged in and not damaged The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Link integrity light Green A good connection exists between a 10 100 Mbps network and the computer Or...

Страница 41: ...lamp If the problem persists contact Dell see Contacting Dell on page 63 If the power light is solid white and the computer is not responding Contact Dell see Contacting Dell on page 63 If the power light is blinking white The computer is in sleep state Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is solid amber The system board...

Страница 42: ... connected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements For assistance contact Dell see Contacting Dell on page 63 Run Dell Diagnostics see Dell Diagnostics on page 46 If you expe...

Страница 43: ...es installation instructions in its documentation or on the CD If the computer stops responding or a solid blue screen appears WARNING You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for at least 8 to 10 seconds until the computer turns off and then resta...

Страница 44: ... CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software...

Страница 45: ...s to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Informat...

Страница 46: ... consecutive times for the same error Contact Dell for assistance see Contacting Dell on page 63 CMOS checksum error Possible motherboard failure or RTC battery low Contact Dell for assistance see Contacting Dell on page 63 CPU fan failure CPU fan has failed Contact Dell for assistance see Contacting Dell on page 63 Hard disk drive failure Possible hard drive failure during POST Contact Dell for a...

Страница 47: ...ORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure Contact Dell for assistance see Contacting Dell on page 63 Hardware Troubleshooter If a device is either not detected during the operating s...

Страница 48: ...ensure that the device that you want to test appears in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting...

Страница 49: ...b following message is displayed No problems have been found with this system so far Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended If you are experiencing memory issues c press y otherwise press n The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue Press any key to go to t...

Страница 50: ...ose An Option window To exit the Dell Diagnostics and to restart the computer click Exit Starting Dell Diagnostics From the Drivers and Utilities Disc Insert the 1 Drivers and Utilities disc Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows deskto...

Страница 51: ... of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 63 NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell When the tests are complete close the test 7 screen to return to the Choose An Option window To exit the ...

Страница 52: ... if System Restore did not resolve your operating system problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the Operating System disc only if neither System Restore nor Dell Factory Image Restore did not resolve your operating system problem System Re...

Страница 53: ...ay appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Click 3 Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore NOTE Before you undo the last system restore save and close all open files ...

Страница 54: ... hard drive is formatted or partitioned using the Operating System disc NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you re...

Страница 55: ...tor in the User name field then click OK Click 6 Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with Factory Image Restore click Cancel Select the check box to conf...

Страница 56: ...tem to the operating state it was in before you installed the new device driver See System Restore on page 50 CAUTION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following Dell Operating System disc Dell Drivers and...

Страница 57: ...pears Restart the computer 4 When the DELL logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system ...

Страница 58: ...vices on page 58 for a more extensive list of Dell Support online If the preceding steps have not resolved the 6 problem see Before You Call on page 61 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated t...

Страница 59: ... To contact Dell s support service see Before You Call on page 61 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www de...

Страница 60: ... Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com As...

Страница 61: ... Dell on page 63 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 63 Product Information If you need information about additional products available from Dell or if you would like to place...

Страница 62: ...data or damaged or lost removable media that may be included with your return Call Dell to obtain a Return Material 1 Authorization Number and write it clearly and prominently on the outside of the box NOTE For the telephone number to call for your region see Contacting Dell on page 63 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnosti...

Страница 63: ...ou Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back of your computer Remember to fill out the following Diagnostic Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at...

Страница 64: ...ices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of probl...

Страница 65: ...og Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 www dell com contactdell Select your country or region 2 Select the appropriate service or support 3 link based on your requirement Choose the met...

Страница 66: ...re about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide available on your hard drive or at support dell com manuals find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement t...

Страница 67: ...puter the Dell Support Center To launch the Dell Support Center click the icon in the taskbar find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or e...

Страница 68: ...ss optional LAN 802 11 b g Camera 1 3 megapixel Basic Specifications This section provides information that you may need when setting up updating drivers for and upgrading your computer For more detailed specifications see the Comprehensive Specifications at support dell com manuals NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help...

Страница 69: ...a Card Reader Memory Type Dual channel 800 MHz DDR2 Minimum 1 GB Maximum 4 GB External Connectors Network adapter RJ45 connector USB 2 0 Three side panel and three back panel connectors Audio Two side panel connectors for microphone line in and headphone line out one back panel connector for line out IEEE 1394a one side panel 4 pin serial connector ...

Страница 70: ... Power Wattage 130 W Voltage 100 240 VAC Backup battery 3 V CR2032 lithium coin cell Physical Height 385 9 mm 15 2 inches Width 476 9 mm 18 8 inches Depth 107 3 mm 4 2 inches Weight approximate 8 3 kg 18 3 lb Computer Environment Temperature ranges Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity 10 to 90 non condensing ...

Страница 71: ... Storage 2 2 Grms random for 15 mins Maximum shock Operating Half Sine Pulse 40G for 2ms with a change in velocity of 20 in s 51 cm s Storage Half Sine Pulse 40G for 22 ms with a change in velocity of 240 in s 609 cm s Computer Environment Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne containment level G2 or lower as defined by ISA S71 04 1985 ...

Страница 72: ...nd other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited INSPIRON ...

Страница 73: ... Mexican Standard NOM Importer Dell México S A de C V Paseo de la Reforma 2620 11 Col Lomas Altas 11950 México D F Regulatory model number Voltage Frequency Electricity consumption W01B 100 240 V CA 50 60 Hz 1 2 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory...

Страница 74: ...sions 68 computer capabilities 33 computer environment 68 computer setting up 5 connect ing optional network cable 8 conserving energy 34 Contacting Dell online 63 customer service 57 customizing your desktop 33 your energy settings 34 D DellConnect 57 Dell Diagnostics 46 Dell Factory Image Restore 50 Dell Support Center 43 Index INSPIRON ...

Страница 75: ...and devices 66 DVDs playing and creating 33 E email addresses for technical support 58 energy conserving 34 expansion bus 68 F finding more information 64 flick 31 front side connectors 16 FTP login anonymous 58 G gestures 31 H hard drive activity light 17 hardware problems diagnosing 45 Hardware Troubleshooter 45 headphone front connector 19 help getting assistance and support 56 ...

Страница 76: ...ems solving 40 Memory Stick reader 19 memory support 67 microphone connector 19 MMC 19 Multi Media Card reader 19 N network connection fixing 38 network speed testing 38 P physical specifications 68 ports and connectors 67 power button and light 17 power problems solving 39 power specifications 68 problems solving 36 products information and purchasing 59 ...

Страница 77: ...u begin 5 shipping products for return or repair 60 software features 33 software problems 41 solving problems 36 specifications 66 support email addresses 58 support sites worldwide 57 System Messages 44 System Restore 50 T touch screen 30 gestures 31 U USB 2 0 back connectors 27 V ventilation ensuring 5 ...

Страница 78: ...76 Index W warranty returns 60 Windows 50 Program Compatibility Wizard 41 reinstalling 55 wireless network connection 38 X xD Picture Card reader 19 ...

Страница 79: ......

Страница 80: ...01HNXJA00 Printed in the U S A www dell com support dell com ...

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