Solving Problems : Dell Inspiron 8000
Check the telephone jack—
Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack—
If you have
other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and
connect the modem directly to the telephone wall jack with the telephone
line.
Check the connection—
Verify that the telephone line is connected to the
modem.
Check the telephone line—
Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
Verify that the modem is communicating with Windows—
1. Click the
Start
button, point to
Settings
, and click
Control Panel
.
2. In the
Control Panel
window, double-click
Modems
.
If there are multiple entries for the same modem or modems listed
that are not installed, delete the entries and restart the computer.
3. Click the
Diagnostics
tab.
4. Click the COM port for your modem.
5. Click
More Info
to verify that the modem is communicating with
Windows.
If all commands receive responses, the modem is operating properly.
Scanner Problems
Check the power cable connection—
Ensure that the scanner power
cable is firmly connected to a working electrical power source and that the
scanner is turned on.
Check the scanner cable connection—
Ensure that the scanner cable is
firmly connected to the computer and to the scanner.
Unlock the scanner—
Ensure that your scanner is unlocked if it has a
locking tab or button.
Reinstall the scanner driver—
See the scanner documentation for
instructions.
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