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Installing the M.2 2280 solid-state drive.................................................................................................................... 35

Fan.........................................................................................................................................................................................37

Removing the fan...........................................................................................................................................................37
Installing the fan.............................................................................................................................................................38

I/O board.............................................................................................................................................................................. 38

Removing the I/O board...............................................................................................................................................38
Installing the I/O board................................................................................................................................................. 39

Power-button board............................................................................................................................................................ 41

Removing the power-button board............................................................................................................................. 41
Installing the power-button board................................................................................................................................41

Fingerprint reader daughter-board....................................................................................................................................42

Removing the fingerprint reader daughter-board..................................................................................................... 42
Installing the fingerprint reader daughter-board........................................................................................................43

Display assembly.................................................................................................................................................................. 44

Removing the display assembly................................................................................................................................... 44
Installing the display assembly......................................................................................................................................46

System board....................................................................................................................................................................... 48

Removing the system board........................................................................................................................................ 48
Installing the system board...........................................................................................................................................52

Palm-rest and keyboard assembly.................................................................................................................................... 55

Removing the palm-rest and keyboard assembly..................................................................................................... 55
Installing the palm-rest and keyboard assembly........................................................................................................56

Chapter 3: Drivers and downloads.................................................................................................. 58

Chapter 4: System setup............................................................................................................... 59

Chapter 5: Troubleshooting............................................................................................................ 71

Chapter 6: Getting help and contacting Dell.................................................................................... 75

Contents

Содержание Inspiron 7500

Страница 1: ...Inspiron 7500 2n1 Black Service Manual Regulatory Model P97F Regulatory Type P97F004 June 2020 Rev A01 ...

Страница 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...ry 16 Coin cell battery 17 Removing the coin cell battery 17 Installing the coin cell battery 18 Memory modules 19 Removing the memory modules 19 Installing the memory modules 20 Speakers 22 Removing the speakers 22 Installing the speakers 23 Heat sink 24 Removing the heat sink 24 Installing the heat sink 24 Power adapter port 25 Removing the power adapter port 25 Installing the power adapter port...

Страница 4: ...rd 48 Installing the system board 52 Palm rest and keyboard assembly 55 Removing the palm rest and keyboard assembly 55 Installing the palm rest and keyboard assembly 56 Chapter 3 Drivers and downloads 58 Chapter 4 System setup 59 Entering BIOS setup program 59 Navigation keys 59 Boot Sequence 59 One time boot menu 60 System setup options 60 Clearing CMOS settings 69 Clearing BIOS System Setup and...

Страница 5: ...com regulatory_compliance NOTE Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and card...

Страница 6: ...workbench pads When unpacking a static sensitive component from its shipping carton do not remove the component from the anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ES...

Страница 7: ...turned to Dell it is critical to place these parts in anti static bags for safe transport ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while perf...

Страница 8: ... when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x4 6 Battery Palm rest and keyboard assembly M2x3 2 Wireless card bracket Wireless card and palm rest and keyboard assembly M2x3 1 Solid state drive 2230 Palm rest and keyboard assembly M2x3 1 Solid...

Страница 9: ...sembly M2x3 5 4 Display hinges Palm rest and keyboard assembly M2 5x5 2 Power adapter port Palm rest and keyboard assembly M2x3 1 Power button bracket Palm rest and keyboard assembly M1 6x2 5 2 USB Type C bracket System board and palm rest and keyboard assembly M2x3 2 System board Palm rest and keyboard assembly M2x2 2 Major components of Inspiron 7500 2n1 Black The following image shows the major...

Страница 10: ... bracket 14 Power button with fingerprint reader 15 I O board 16 Pen garage cable 17 Solid state drive 18 Solid state drive thermal bracket NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options 10 Re...

Страница 11: ...isites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing and installing components 11 ...

Страница 12: ...12 Removing and installing components ...

Страница 13: ...he base cover from the palm rest and keyboard assembly NOTE The following step is applicable only if you want to further remove any other component from your computer 4 Disconnect the battery cable from the system board 5 Turn your computer over and press the power button for 15 seconds to drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the exis...

Страница 14: ...14 Removing and installing components ...

Страница 15: ...inside your computer Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the battery completely before removing it Disconnect the AC power adapter from the system and operate the computer solely on battery power the battery is fully discharged when the computer no longer turns on when the power button is pressed Do not crush drop mutilate ...

Страница 16: ...s Removing the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x3 that secure the battery to the palm rest and keyboard assembly 2 Loosen the captive screw that secures the...

Страница 17: ...xt steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Removing the I O board cable is equivalent to removing the coin cell battery It resets the BIOS setup program s settings to default It is recommended that you note the BIOS se...

Страница 18: ...c scribe peel the coin cell battery off the palm rest and keyboard assembly Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 18 Removing and in...

Страница 19: ...e palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the memory modules and provides a visual representation of the r...

Страница 20: ... module slot NOTE Repeat step 2 to step 3 to remove any other memory modules installed in your computer Installing the memory modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory modules and provides a visual representation of the installation proced...

Страница 21: ... into the memory module slot 4 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it NOTE Repeat step 2 to step 4 to install any other memory modules in your computer Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing and installing components 21 ...

Страница 22: ...entation of the removal procedure Steps 1 Remove the I O board cable from the routing guides on the fan 2 Disconnect the speaker cable from the system board 3 Peel the tape that secures the speaker cable to the palm rest and keyboard assembly 4 Remove the speaker cable from the routing guides on the palm rest and keyboard assembly 5 Lift both the speakers along with the cables off the palm rest an...

Страница 23: ...bber grommets place the speakers on the slots of the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Adhere the tape that secures the speaker to the palm rest and keyboard assembly 4 Connect the speaker cable to the system board 5 Route the I O board cable through the routing guides on the fan Next steps 1 Install the ba...

Страница 24: ...s a visual representation of the removal procedure Steps 1 Peel the tape that secures the touchscreen cable to the heat sink 2 In reverse sequential order as indicated on the heat sink loosen the four captive screws that secure the heat sink to the system board 3 Lift the heat sink off the system board Installing the heat sink Prerequisites If you are replacing a component remove the existing comp...

Страница 25: ...heat sink to the system board 3 Adhere the tape that secures the touchscreen cable to the heat sink Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the lo...

Страница 26: ...ures the power adapter port to the palm rest and keyboard assembly 6 Remove the power adapter port cable from the routing guide on the palm rest and keyboard assembly 7 Lift the power adapter port along with its cable off the palm rest and keyboard assembly Installing the power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installat...

Страница 27: ... that secure the right display hinge to the system board and palm rest and keyboard assembly 7 Replace the screw M2 5x5 that secures the right display hinge to the system board and palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Touchpad Removing the touchpad Prerequisites 1 Follow the procedure in Before working insi...

Страница 28: ...and keyboard assembly 5 Remove the two screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 6 Slide and lift the touchpad off the palm rest and keyboard assembly Installing the touchpad Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the tou...

Страница 29: ...assembly 6 Replace the three screws M2x2 that secure the touchpad bracket to the palm rest and keyboard assembly 7 Adhere the tape that secures the speaker cable to the touchpad bracket Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Pen garage cable Removing the pen garage cable Prerequisites 1 Follow the procedure in Before w...

Страница 30: ...ard assembly 4 Lift the pen garage cable off the palm rest and keyboard assembly Installing the pen garage cable Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the pen garage cable and provides a visual representation of the installation procedure 30 Removing and...

Страница 31: ...ct the pen garage cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the M 2 2230 solid state drive and prov...

Страница 32: ...d state drive from the solid state drive slot Installing the M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task This computer supports two solid state drive form factors M 2 2230 M 2 2280 If you are replacing the M 2 2230 solid state drive with an M 2 2280 solid state drive the followi...

Страница 33: ...The following image indicates the location of the M 2 2230 solid state drive and provides a visual representation of the installation procedure Removing and installing components 33 ...

Страница 34: ...the screw M1 6x2 5 that secures the solid state drive bracket to the palm rest and keyboard assembly 5 Slide the solid state drive firmly into the solid state drive slot at an angle 6 Replace the screw M2x3 that secures the solid state drive to the solid state drive bracket 7 Align the screw hole on the solid state drive thermal bracket with the screw hole on the palm rest and keyboard assembly 8 ...

Страница 35: ...ift the solid state drive thermal bracket off the solid state drive 3 Slide and remove the solid state drive from the solid state drive slot Installing the M 2 2280 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task This computer supports two solid state drive form factors M 2 2230 M 2 2280 If ...

Страница 36: ...Perform step 1 to step 3 if you are replacing the M 2 2280 solid state drive with an M 2 2230 solid state drive Steps 1 Remove the screw M1 6x2 5 that secures the solid state drive bracket to the palm rest and keyboard assembly 2 Shift the solid state drive bracket to the other side of the solid state drive slot 36 Removing and installing components ...

Страница 37: ...embly 8 Replace the two screws M2x3 that secures the solid state drive thermal bracket to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Fan Removing the fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the locati...

Страница 38: ...e alignment posts place the fan on the palm rest and keyboard assembly 2 Replace the two screws M2x2 that secure the system fan to the palm rest and keyboard assembly 3 Connect the fan cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working insi...

Страница 39: ... the pull tab disconnect the I O board cable from the I O board 5 Disconnect the coin cell battery cable from the I O board 6 Peel the tape that secures the fingerprint reader cable to the I O board 7 Remove the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 8 Open the latch and disconnect the fingerprint reader cable from the I O board 9 Slide and lift the I O bo...

Страница 40: ...nto the connector on the I O board and close the latch to secure the cable 5 Connect the I O board cable to the I O board 6 Connect the coin cell battery cable to the I O board 7 Adhere the tape that secures the fingerprint reader cable to the I O board 8 Close the left display hinge 9 Replace the two screws M2x3 5 that secure the left display hinge to the I O board and palm rest and keyboard asse...

Страница 41: ... 2 Lift the power button bracket off the palm rest and keyboard assembly 3 Lift the flap to access the fingerprint reader board 4 Open the latch and disconnect the power button board cable from the fingerprint reader board 5 Lift the power button board along with its cable off the slot on the palm rest and keyboard assembly Installing the power button board Prerequisites If you are replacing a com...

Страница 42: ... 5 that secure power button board bracket to the palm rest and keyboard assembly Next steps 1 Install the I O board 2 Install the fan 3 Install the base cover 4 Follow the procedure in After working inside your computer Fingerprint reader daughter board Removing the fingerprint reader daughter board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover...

Страница 43: ...nt reader daughter board along with its cable off the palm rest and keyboard assembly Installing the fingerprint reader daughter board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the fingerprint reader daughter board and provides a visual representation of the...

Страница 44: ...the fingerprint reader board and close the latch to secure the cable Next steps 1 Install the I O board 2 Install the fan 3 Install the base cover 4 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates...

Страница 45: ...Removing and installing components 45 ...

Страница 46: ...e computer at the edge of a table 7 Remove the four screws M2x3 5 that secure the display hinges to the palm rest and keyboard assembly 8 Remove the two screws M2 5x5 that secure the display hinges to the palm rest and keyboard assembly 9 Lift the display assembly off the palm rest and keyboard assembly Installing the display assembly Prerequisites If you are replacing a component remove the exist...

Страница 47: ...cure the display hinges to the palm rest and keyboard assembly 3 Replace the two screws M2 5x5 that secure the display hinges to the palm rest and keyboard assembly 4 Close the display and turn the computer over 5 Route the display cable through the routing guides on the fan and palm rest and keyboard assembly Removing and installing components 47 ...

Страница 48: ...System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the coin cell battery 5 Remove the memory modules 6 Remove the M 2 2230 solid state drive or M 2 2280 solid state drive as applicable 7 Remove the fan 8 Remove the heat sink About this task The following image indicates the connect...

Страница 49: ...The following image indicates the location of the system board and provides a visual representation of the removal procedure Removing and installing components 49 ...

Страница 50: ...50 Removing and installing components ...

Страница 51: ...embly 7 Open the hinge at an angle of 90 degrees 8 Peel the tape that secures the pen garage cable to the system board 9 Disconnect the pen garage cable from the system board 10 Disconnect the fan cable from the system board 11 Peel the tape that secures the touchscreen cable to the palm rest and keyboard assembly 12 Open the latch and disconnect the touchscreen cable from the system board 13 Usin...

Страница 52: ...tes If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the connectors on your system board Figure 2 System board connectors 1 Power adapter port cable 2 Display cable 3 Pen garage cable 4 Fan cable 5 Touchscreen cable 6 I O board cable 7 Speaker cable 8 Touchpad cable 9 Battery cable 10 Keyboard ...

Страница 53: ...Removing and installing components 53 ...

Страница 54: ...y 2 Replace the two screws M2x2 that secures the system board to the palm rest and keyboard assembly 3 Connect the display cable on to the connector on the system board 4 Connect the power adapter cable on to the connector on the system board 54 Removing and installing components ...

Страница 55: ...e to the system board and palm rest and keyboard assembly 21 Adhere the tape that secures the antenna cables to the system board and route the antenna cables on the system board and palm rest and keyboard assembly 22 Connect the antenna cables to the wireless card 23 Align the screw hole on the wireless card bracket with the screw hole on the wireless card and palm rest and keyboard assembly 24 Re...

Страница 56: ...quisites you are left with the palm rest and keyboard assembly Installing the palm rest and keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the palm rest and keyboard assembly and provides a visual representation of the installation procedure 56 ...

Страница 57: ... board 6 Install the touchpad 7 Install the power adapter port 8 Install the fan 9 Install the heat sink 10 Install the speakers 11 Install the I O board 12 Install the M 2 2230 solid state drive or M 2 2280 solid state drive as applicable 13 Install the memory modules 14 Install the coin cell battery 15 Install the battery 16 Install the base cover 17 Follow the procedure in After working inside ...

Страница 58: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 58 Drivers and downloads ...

Страница 59: ... of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 2 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next...

Страница 60: ...er and its installed devices the items that are listed in this section may or may not be displayed Table 3 System setup options System information menu Overview Inspiron 7500 2n1 BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership ...

Страница 61: ...nology that is used for the memory DIMM_SLOT1 Displays the memory configuration of DIMM SLOT1 DIMM_SLOT2 Displays the memory configuration of DIMM SLOT2 DEVICES Panel Type Displays the Panel Type of the computer Video Controller Displays the integrate graphics information of the computer Video Memory Displays the video memory information of the computer Wi Fi Device Displays the Wi Fi device insta...

Страница 62: ...lays the information of various onboard drives Enable SMART Reporting Enables or disables Self Monitoring Analysis and Reporting Technology SMART Default OFF Enable Audio Enables or disables all integrated audio controller Default ON Enable Microphone Enables or disables microphone By default Enable Microphone is selected Enable Internal Speaker Enables or disables internal speaker By default Enab...

Страница 63: ... seconds Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on battery The keyboard backlight timeout value is only effect when the backlight is enabled Default 10 seconds Table 6 System setup options Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power Defa...

Страница 64: ...operations Default ON Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS Disabling this setting restricts the ability to use the TPM for storing owner data Default ON SHA 256 Enables or disables the BIOS and the TPM to use the SHA 256 hash algorithm to extend measurements into the TPM PCRs during BIOS boot Default ON Clear Enables or disables the com...

Страница 65: ...ecure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software Default ON NOTE For Secure Boot to be enabled the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off Secure Boot Mode Selects the Secure Boot operation mode Default Deployed Mode NOTE Deployed Mode should be selected for normal operation of S...

Страница 66: ...mputer from Standby Default ON Auto On Time Enables the computer to automatically power on for defined days and times Default Disabled The system will not automatically power up Block Sleep Blocks the computer from entering Sleep S3 mode in the operating system Default OFF NOTE If enabled the computer will not go to sleep Intel Rapid Start will be disabled automatically and the operating system po...

Страница 67: ...ock when the computer boots Default ON Fn Lock Enables or disables the Fn lock mode Default ON Lock Mode Default Lock Mode Secondary Lock Mode Secondary If this option is selected the F1 F12 keys scan the code for their secondary functions Warnings and Errors Selects an action on encountering a warning or error during boot Default Prompt on Warnings and Errors Stop prompt and wait for user input w...

Страница 68: ...rtualization for memory map I O Default ON Table 16 System setup options Maintenance menu Maintenance Asset Tag Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system Once set in BIOS the Asset Tag cannot be changed Service Tag Displays the Service Tag of the computer BIOS Recovery from Hard Drive Enables the computer to recover from a...

Страница 69: ...ing system Recovery tool Default 2 SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors Default ON BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to boot with the number of failures equal to or greater than the value specified by the Auto OS Recovery Threshold s...

Страница 70: ... To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 70 System setup ...

Страница 71: ...n different patterns the power and battery charge status light indicates the respective issues that your computer is encountering Static power and battery charge status light The following table lists the status of your computer based on the power and battery charge status light Table 19 Power and battery charge status light Power and battery charge status light Status of computer Solid white The ...

Страница 72: ...eshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures For...

Страница 73: ... that may occur with Windows Dell proposes multiple options for recovering Windows operating system on your Dell PC For more information see Dell Windows Backup Media and Recovery Options WiFi power cycle About this task If your computer is unable to access the Internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions o...

Страница 74: ...5 Turn on your computer 74 Troubleshooting ...

Страница 75: ... topic or model number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant...

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