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Using Support Tools

Starting Dell ePSA Diagnostics

Enhanced Pre‑boot System Assessment (ePSA)
tests devices such as the system board,
keyboard, display, memory, hard drive, and
so on.

Turn on (or restart) your computer.

When the DELL logo appears, press <F12>
immediately.

NOTE:

If you wait too long and the

operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Select

Diagnostics

from the boot menu

and press <Enter>.

Follow the instructions on the screen.

If a device fails a test, the test stops and
the computer beeps. Write down the error
code(s) that appear on the screen and contact
Dell (see “Contacting Dell” on page 57) for
assistance.

• To stop ePSA and restart your computer,

press <n>.

• To continue to the next test, press <y>.
• To re‑run the failed test, press <r>.

If ePSA completes successfully, the following
message appears “

Do you want to run

the remaining memory tests? This

will take about 30 minutes or

more. Do you want to continue?

(Recommended)

.”

If you are experiencing memory issues,
press <y>, otherwise press <n>. The following
message is displayed: “

Enhanced Pre-boot

System Assessment Complete.

”

Click

Exit

to restart your computer.

Содержание Inspiron 620s

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Regulatory model D06D Regulatory type D06D001 INSPIRON ...

Страница 4: ...t Dell the DELL logo Inspiron Solution Station and DellConnect are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc i...

Страница 5: ...Up the TV Tuner Optional 13 Connect to the Internet Optional 13 Using Your Inspiron Desktop 16 Front View Features 16 Back View Features 20 Back Panel Connectors 22 Software Features 24 Dell DataSafe Online Backup 25 Dell Stage 25 Solving Problems 27 Beep Codes 27 Network Problems 28 Power Problems 29 Memory Problems 30 Lockups and Software Problems 31 Using Support Tools 34 Dell Support Center 34...

Страница 6: ...cal Support and Customer Service 50 DellConnect 50 Online Services 51 Automated Order Status Service 52 Product Information 52 Returning Items for Repair Under Warranty or for Credit 53 Before You Call 55 Contacting Dell 57 Finding More Information and Resources 58 Specifications 60 Appendix 65 Information for NOM or Official Mexican Standard Only for Mexico 65 Index 66 ...

Страница 7: ... Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should...

Страница 8: ...dapter or HDMI to DVI adapter to connect your display to the discrete graphics card if the connector on your display and the discrete graphics card is different You can purchase the DVI to VGA adapter HDMI to DVI adapter and additional HDMI or DVI cables at www dell com NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer NOTE Your computer su...

Страница 9: ...ng table to identify the connectors on your computer and display Connection Type Computer Cable Display VGA to VGA VGA cable DVI to DVI DVI cable DVI to VGA DVI to VGA adapter VGA cable HDMI to HDMI HDMI cable HDMI to DVI HDMI to DVI adapter DVI cable ...

Страница 10: ...8 Setting Up Your Inspiron Desktop Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer ...

Страница 11: ...t now NOTE Use only an Ethernet cable RJ45 connector to connect to the network connector Do not plug a telephone cable RJ11 connector into the network connector To connect your computer to a network or a broadband device connect one end of the network cable to either a network port or a broadband device Connect the other end of the network cable to the network connector RJ45 connector on the back ...

Страница 12: ...10 Setting Up Your Inspiron Desktop Connect the Power Cable Press the Power Button ...

Страница 13: ...ral procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your ...

Страница 14: ...tware drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc NOTE Dell DataSafe Local Backup does not support rewritable discs To create a system recovery media 1 Insert the disc or USB key in the comput...

Страница 15: ...ernal modem or network connection and an Internet Service Provider ISP If an external USB modem or WLAN adapter is not a part of your original order you can purchase one from www dell com Setting Up a Wired Connection If you are using a dial up connection connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection If ...

Страница 16: ...n the search box type network and then click Network and Sharing Center Connect to a network 4 Follow the instructions on the screen to complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service ou...

Страница 17: ... box type network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 4 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup ...

Страница 18: ...16 Using Your Inspiron Desktop This section provides information about the features available on your inspiron desktop Front View Features 1 2 3 4 5 6 7 INSPIRON ...

Страница 19: ...eos stored on a media card 3 Headphone connector Connects to a pair of headphones NOTE To connect to a powered speaker or sound system use the line out connector at the back of your computer 4 Microphone or line in connector Connects to a microphone or inputs signal for use with audio programs 5 USB 2 0 connectors 2 Connect to USB devices such as a mouse keyboard printer external drive or MP3 play...

Страница 20: ...em with the system board or the power supply Contact Dell see Contacting Dell on page 57 for assistance Blinking amber There may be a problem with either the system board or the power supply Contact Dell see Contacting Dell on page 57 for assistance NOTE For information on power problems see Power Problems on page 29 7 Hard drive activity light Turns on when the computer reads or writes data A bli...

Страница 21: ...19 Using Your Inspiron Desktop ...

Страница 22: ...20 Using Your Inspiron Desktop Back View Features 2 1 3 4 5 6 7 ...

Страница 23: ...ilable on all computers 4 Voltage selector switch Allows you to select the voltage rating appropriate for your region 5 Power connector Connects to the power cable The appearance of this connector may vary 6 Security cable slot Allows you to attach a commercially available security cable to the computer NOTE Before you buy a security cable ensure that it fits into the security cable slot on your c...

Страница 24: ...22 Using Your Inspiron Desktop Back Panel Connectors 1 2 3 4 5 6 7 ...

Страница 25: ...nector Connects to a microphone for voice or to an audio cable for audio input 5 Front L R line out connector Connects to front L R speakers 6 Line in connector Connects to recording or playback devices such as a microphone cassette player CD player or VCR 7 Network connector and light Connects your computer to a network or a broadband device if you are using a wired network The two lights next to...

Страница 26: ... You can use your computer to watch videos play games create your own CDs DVDs Blu ray Discs optional listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs DVDs and Blu ray Discs optional You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you...

Страница 27: ...lick the Dell DataSafe Online icon in the notification area of your desktop 2 Follow the instructions that appear on the screen Dell Stage The Dell Stage software provides access to your favorite media and multi touch applications To launch Dell Stage click Start All Programs Dell Stage Dell Stage NOTE Some of the applications on Dell Stage can also be launched through the All Programs menu You ca...

Страница 28: ...nize or edit your pictures You can create slideshows and collections of your pictures and upload them to Facebook or Flickr when connected to the Internet DELL WEB Provides a preview of up to four of your favorite web pages Click or tap the web page preview to open it in the web browser VIDEO View videos The optional CinemaNow application allows you to purchase or rent movies and TV shows when con...

Страница 29: ...s or problems This series of beeps called a beep code identifies a problem If this occurs write down the beep code and contact Dell see Contacting Dell on page 57 for assistance NOTE To replace parts see the Service Manual at support dell com manuals Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memo...

Страница 30: ...uter Wired Connections If the network connection is lost The network cable is loose or damaged Check the network cable to ensure it is plugged in and not damaged The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Green left A good connection exists between a 10 100 Mbps network and the computer Amber l...

Страница 31: ...ng it with another device such as a lamp Ensure that the power supply light on the back of the computer is on If the light is off there may be a possible problem with the power supply or the power cable If the problem persists contact Dell see Contacting Dell on page 57 If the power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that t...

Страница 32: ...on cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the S...

Страница 33: ...ll com manuals to ensure that your computer is successfully communicating with the memory If the problem persists contact Dell see Contacting Dell on page 57 Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press Ctrl Shift Esc simultaneously 2...

Страница 34: ...il the computer turns off and then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system To run the Program Compatibility Wizard 1 Click Start Control Panel Program...

Страница 35: ...hooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall a...

Страница 36: ...anty status and alerts on improving the performance of your computer The home page also provides links to access PC Checkup Run hardware diagnostics see which program occupies the maximum memory on your hard drive and track the changes made to your computer each day PC Checkup Utilities Drive Space Manager Manage your hard drive using a visual representation of space consumed by each type of file ...

Страница 37: ... that will help improve your system performance For more information about Dell Support Center and to download and install the available support tools go to DellSupportCenter com My Dell Downloads NOTE My Dell Downloads may not be available in all regions Some of the software pre installed on your new Dell computer do not include a backup CD or DVD This software is available on the My Dell Downloa...

Страница 38: ...mplete the boot routine three consecutive times for the same error Contact Dell see Contacting Dell on page 57 for assistance CMOS checksum error or RTC is reset BIOS Setup default has been loaded Possible system board failure or RTC battery low Replace the battery see the Service Manual at support dell com manuals or Contact Dell see Contacting Dell on page 57 for assistance CPU fan failure CPU f...

Страница 39: ... be a system board failure see the Service Manual at support dell com manuals or Contact Dell see Contacting Dell on page 57 for assistance USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SY...

Страница 40: ...ress Enter to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 31 and run Dell Diagnostics before you contact Dell for technical assistance Ensure that the device you want to test display...

Страница 41: ...ow the instructions on the screen If a device fails a test the test stops and the computer beeps Write down the error code s that appear on the screen and contact Dell see Contacting Dell on page 57 for assistance To stop ePSA and restart your computer press n To continue to the next test press y To re run the failed test press r If ePSA completes successfully the following message appears Do you ...

Страница 42: ... issues 1 Click Start All Programs Dell Dell Support Center Launch PC Checkup 2 Select the test you want to run and follow the instructions on the screen NOTE If a failure is reported after the tests complete make note of the device s and the test s it failed Contact Dell see Contacting Dell on page 57 for assistance 3 Close the window to exit PC Checkup ...

Страница 43: ...taSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the Dell factory installed software on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System...

Страница 44: ...es to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them Starting System Restore 1 Click Start 2 In the search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to c...

Страница 45: ...Dell DataSafe Local Backup to restore your operating system permanently removes any programs or drivers installed after you received your computer Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem CAUTION Although Dell DataSafe Local Bac...

Страница 46: ...te system recovery media see Create System Recovery Media Recommended on page 12 Dell DataSafe Local Backup Basic To restore your operating system and Dell factory installed software while preserving the data files 1 Turn off your computer 2 Disconnect all the devices USB drive printer and so on connected to the computer and remove any newly added internal hardware 3 Turn on your computer 4 When t...

Страница 47: ... DataSafe Local Backup Professional NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to Backup and restore your computer based on file types Backup files to a local storage device Schedule automated backups To upgrade to Dell DataSafe Local Bac...

Страница 48: ...n case of Operating system failure that prevents the use of the recovery options installed on your computer Hard drive failure that prevents data from being recovered To restore the operating system and Dell factory installed software on your computer using the system recovery media 1 Insert the system recovery disc or USB key and restart the computer 2 When the DELL logo appears press F12 immedia...

Страница 49: ... on page 43 to restore your operating system Use Dell Factory Image Restore only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadshee...

Страница 50: ...nfiguration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with the Factory Image Restore click Cancel 8 Select the check box to confirm that you want to continue to reformat the hard drive and restore the system software to the factory condition then click Next The restore process b...

Страница 51: ...ell Support online 5 If the preceding steps have not resolved the problem see Before You Call on page 55 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code...

Страница 52: ... To contact Dell s support service see Before You Call on page 55 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www de...

Страница 53: ... Dell Support Websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support E mail Addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales E mail Addresses apmarketing dell com As...

Страница 54: ... with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 57 Product Information If you need information about additional products available from Dell or if you would like to place an order go to www dell com For the t...

Страница 55: ...upted data or damaged or lost removable media that may be included with your return 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 57 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagno...

Страница 56: ...le for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you ...

Страница 57: ... automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located at the top of your computer Locating Your Service Tag and Express Service Code The Service Tag and Express Service Code for your computer can be found on a label at the top of your computer ...

Страница 58: ...tions or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag and Express Service Code located on a label at the top of the computer Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are yo...

Страница 59: ... 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer serv...

Страница 60: ...ge 35 for more information about the Microsoft Windows operating system and features support dell com upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return polic...

Страница 61: ...www dell com regulatory_compliance find your Service Tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the top of your computer Dell Support Center on page 34 find drivers and downloads readme files access technical support and product help check on your order status for new purchases find solutions and answers to co...

Страница 62: ...rt Center To launch the Dell Support Center click Start All Programs Dell Dell Support Center Launch Dell Support Center Specifications Computer Model Dell Inspiron 620s Processor Type Intel Core i3 Intel Core i5 Intel Celeron Intel Pentium Dual Core System Chipset Type Intel H61 Drives Internally accessible one 3 5 inch bay for SATA hard drive Externally accessible one 5 25 inch bay for tray load...

Страница 63: ...ory only Minimum memory 1 GB Maximum memory 8 GB Possible memory configurations 2 GB 3 GB 4 GB 6 GB and 8 GB NOTE For instructions on upgrading the memory see the Service Manual at support dell com manuals Audio Audio controller Integrated 5 1 channel High Definition Audio Video UMA Video controller Intel HD Graphics Discrete Video controller AMD Radeon HD 6450 ...

Страница 64: ...ne stereo headphones speakers connector and one microphone in connector Back panel three connectors for 5 1 channel support Network adapter one RJ45 connector External Connectors USB two front panel and six back panel USB 2 0 compliant connectors VGA one 15 hole connector HDMI one 19 pin connector Media Card Reader one 8 in 1 card reader Battery Type 3 V CR 2032 lithium coin cell ...

Страница 65: ...27 VAC 200 240 VAC Input frequency 50 60 Hz Input current 8 A 4 A Communication Network adapter 10 100 1000 Ethernet LAN on system board Wireless optional Wi Fi Physical Height 369 mm 14 52 inches Width 110 mm 4 33 inches Depth 437 mm 17 20 inches Weight 7 50 kg 16 53 lb ...

Страница 66: ...e hard drive in head parked position and a 2 ms half sine pulse Operating 40 G for 2 ms with a change in velocity of 20 in s 51 cm s Non Operating 105 G for 2 ms with a change in velocity of 50 in s 127 cm s Computer Environment Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 25 GRMS Non Operating 2 20 GRMS Altitude maximum Operating 15 2 to 3048 m 5...

Страница 67: ...tandard NOM Importer Dell México S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Regulatory Model Number Regulatory Type Input Voltage Input Frequency Rated Output Current D06D D06D001 115 230 VAC 50 60 Hz 5 A 1 8 A 6 A 3 A For details read the safety information that shipped with your computer For additional safety best practices information see www dell com regulator...

Страница 68: ...5 CDs playing and creating 24 computer capabilities 24 connect ing display 6 optional network cable 9 to the Internet 13 Contacting Dell online 57 customer service 50 D DataSafe Local Backup 43 DellConnect 50 Dell Factory Image Restore 47 Dell Stage 25 Diagnostic Checklist 56 drivers and downloads 59 DVDs playing and creating 24 Index INSPIRON ...

Страница 69: ...s 51 H hard drive activity light 18 hardware problems diagnosing 38 Hardware Troubleshooter 38 HDMI connector 23 help getting assistance and support 49 I Internet connection 13 ISP Internet Service Provider 13 K Keyboard failure 36 L Line in connector 23 M memory problems solving 30 N network connection fixing 28 network connector location 23 ...

Страница 70: ...able slot 21 Service Tag 55 shipping products for return or repair 53 software features 24 software problems 31 solving problems 27 specifications 60 support e mail addresses 51 support sites worldwide 51 System Messages 36 System Recovery Media 46 system reinstall options 41 System Restore 42 T TV tuner 13 U USB 2 0 back connectors 23 front connectors 17 ...

Страница 71: ...69 Index V VGA cable Connectivity 7 Voltage selector switch 21 W warranty returns 53 Windows Program Compatibility Wizard 32 wireless network connection 28 ...

Страница 72: ......

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