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Solving Problems

Lockups and Software

Problems

If the computer does not start up

— Ensure

that the power cable is firmly connected to the

computer and to the electrical outlet.

If a program stops responding

— End the

program:

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Select the program that is no longer

responding
Click

End Task

If a program crashes repeatedly

— Check the

software documentation. If necessary, uninstall

and then reinstall the program.

NOTE:

Software usually includes installation

instructions in its documentation or on CD.

If the computer stops responding or a solid blue
screen appears

—

CAUTION:

You might lose data if you are

unable to perform an operating system
shutdown.

If you are unable to get a response by pressing

a key on your keyboard or moving your mouse,

press and hold the power button for at least

8 to 10 seconds until the computer turns off.

Then restart your computer.

If a program is designed for an earlier
Microsoft

Windows

operating system

—

Run the Program Compatibility Wizard. The

Program Compatibility Wizard configures a

program so that it runs in an environment similar

to an earlier version of Microsoft

Windows

operating system environments.

Содержание Inspiron 0M1PTFA00

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Regulatory model DCME and D06M Regulatory type D06M001 INSPIRON ...

Страница 4: ...nect are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries AMD AMD Sempron AMD Athlon AMD Phenom and ATI Radeon are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporatio...

Страница 5: ...mmended 12 Connect to the Internet Optional 13 Using Your Inspiron Desktop 16 Front View Features 16 Back View Features 18 Back Panel Connectors 20 Software Features 22 Dell Dock 23 Dell DataSafe Online Backup 24 Solving Problems 25 Beep Codes 25 Network Problems 26 Power Problems 27 Memory Problems 29 Lockups and Software Problems 30 Using Support Tools 32 Dell Support Center 32 My Dell Downloads...

Страница 6: ...stomer Service 49 DellConnect 49 Online Services 50 Automated Order Status Service 51 Product Information 51 Returning Items for Repair Under Warranty or for Credit 52 Before You Call 53 Contacting Dell 55 Finding More Information and Resources 56 Basic Specifications 58 Appendix 62 Macrovision Product Notice 62 Information for NOM or Official Mexican Standard Only for Mexico 63 Index 64 ...

Страница 7: ...ting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should nev...

Страница 8: ...aphics card You can purchase the HDMI to DVI adapter and additional HDMI or DVI cables at www dell com Use the appropriate cable based on the connectors available on your computer and display Refer to the following table to identify the connectors on your computer and display NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer ...

Страница 9: ...7 Setting Up Your Inspiron Desktop Connection Type Computer Cable Display VGA to VGA VGA cable DVI to DVI DVI cable HDMI to HDMI HDMI cable HDMI to DVI HDMI to DVI adapter DVI cable ...

Страница 10: ...8 Setting Up Your Inspiron Desktop Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer ...

Страница 11: ... Ethernet cable to connect to the network connector RJ45 connector Connect the telephone cable only to the modem connector RJ11 connector and not to the network connector RJ45 connector To connect your computer to a network or a broadband device connect one end of the network cable to the network port or the broadband device Connect the other end of the network cable to the network connector RJ45 ...

Страница 12: ...r Cable CAUTION To help avoid damaging your computer ensure that the voltage selector switch is set for the voltage that most closely matches the AC power available in your location To locate the voltage selector switch see Back View Features on page 18 ...

Страница 13: ...11 Setting Up Your Inspiron Desktop Press the Power Button ...

Страница 14: ...ou download and install the latest BIOS and drivers for your computer available at support dell com NOTE For more information on the operating system and features see support dell com MyNewDell Create System Recovery Media Recommended NOTE It is recommended that you create a system recovery media as soon as you set up Microsoft Windows The system recovery media can be used to restore your computer...

Страница 15: ...rnet Optional To connect to the Internet you need an external modem or network connection and an Internet service provider ISP If an external USB modem or WLAN adapter is not part of your original order you can purchase one at www dell com Setting Up a Wired Connection If you are using a dial up connection connect the telephone cable to the optional modem and to the telephone wall jack before you ...

Страница 16: ...and close any open files and exit any 1 open programs Click 2 Start Control Panel In the search box type 3 network and then click Network and Sharing Center Connect to a network Follow the instructions on the screen to 4 complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the...

Страница 17: ...ose or contact your ISP Follow the instructions on the screen and 4 use the setup information provided by your ISP to complete the setup Windows 7 Save and close any open files and exit any 1 open programs Click 2 Start Control Panel In the search box type 3 network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet wind...

Страница 18: ...buttons 2 Eject the optical drive tray when pressed 2 USB 2 0 connectors 2 Connect to USB devices that are connected occasionally such as memory keys digital cameras and MP3 players 3 Headphone connector Connects to headphones NOTE To connect to a powered speaker or sound system use the audio connectors on the back of your computer 9 7 10 8 1 2 3 5 6 4 INSPIRON ...

Страница 19: ...ght indicates hard drive activity CAUTION To avoid loss of data never turn off the computer while the hard drive activity light is blinking 7 FlexBay cover Covers the FlexBay slot 8 FlexBay slot Can support an optional Media Card Reader or an additional hard drive 9 Optical drives 2 Play or record CDs DVDs and Blu ray Discs optional Ensure that the side with print or writing is facing up when plac...

Страница 20: ...18 Using Your Inspiron Desktop Back View Features 1 2 4 5 3 6 ...

Страница 21: ...ight Indicates power availability on the power supply unit NOTE The power supply light may not be available on all computers 4 Back panel connectors Connect USB audio and other devices into the appropriate connectors 5 Expansion card slots Provide access to connectors on any installed PCI and PCI express cards 6 Padlock rings Attaches to a standard padlock to prevent unauthorized access to the int...

Страница 22: ...20 Using Your Inspiron Desktop Back Panel Connectors NOTE Depending on your computer model the exact location of connectors may be different Inspiron 570 Inspiron 560 4 3 2 1 5 6 7 8 10 9 11 ...

Страница 23: ...urround connector Connects to side L R surround speakers 7 Microphone connector Connects to a microphone for voice or audio input into a sound or telephony program 8 Front L R line out connector Connects to front L R speakers 9 Line in connector Connects to recording or playback devices such as a microphone cassette player CD player or VCR 10 Center subwoofer connector Connects to a center speaker...

Страница 24: ...r computer After connecting to the Internet you can access websites setup an e mail account and upload or download files Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications...

Страница 25: ... click the Dock click 1 Add Category The Add Edit Category window is displayed Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the Dock 1 and click Delete shortcut or Delete category Follow the ins...

Страница 26: ...e is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups Double click the Dell DataSafe Online 1 icon on the taskbar Follow the instructions that ap...

Страница 27: ...ems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 55 Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Three Possible system board failure Chipset error Four...

Страница 28: ... integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Off A good connection exists between a 10 Mbps network and the computer or the computer is not detecting a physical connection to the network If your network connection is not working contact your network administrator Solid green A good connection exists betw...

Страница 29: ...r strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the power supply light on the back of the computer is on If the light is off there may be a possible problem with the power supply or the power cable If the problem persists contact Dell see Contacting Dell on pa...

Страница 30: ...ntacting Dell on page 55 If the power light is blinking amber There may be a problem with the system board For assistance contact Dell see Contacting Dell on page 55 If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension ca...

Страница 31: ...the Service Manual at support dell com manuals If the problem persists contact Dell see Contacting Dell on page 55 If you experience other memory problems Ensure that you are following the memory installation guidelines see the Service Manual at support dell com manuals Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the typ...

Страница 32: ...es installation instructions in its documentation or on CD If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then rest...

Страница 33: ...canning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements n...

Страница 34: ...to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty Inform...

Страница 35: ...has an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Dell Technology Guide on your hard drive or at suppo...

Страница 36: ...ontact Dell for assistance see Contacting Dell on page 55 Keyboard failure Replace keyboard or check the cable for loose connection No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device exists If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device...

Страница 37: ...ay or may not indicate a potential hard drive problem S M A R T error possible hard drive failure Contact Dell for assistance see Contacting Dell on page 55 Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter ...

Страница 38: ...s active Press F2 during POST Power On Self Test to enter the System Setup BIOS utility Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting Dell o...

Страница 39: ...maining memory tests This will take about 30 minutes or more Do you want to continue Recommended If you are experiencing memory issues c press y otherwise press n The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue Press any key to go to the d Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the diagno...

Страница 40: ...ert the 1 Drivers and Utilities disc Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots accord...

Страница 41: ...ur screen Write down the error code and problem description and contact Dell see Contacting Dell on page 55 NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell When the tests complete close the test 9 screen to return to the Choose An Option window To exit the Dell Diagnostics and restart the comp...

Страница 42: ...he first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating...

Страница 43: ...es to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them Starting System Restore Click 1 Start In the search box type 2 System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to c...

Страница 44: ... any programs or drivers installed after you received your computer Prepare backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem CAUTION Although Dell Datasafe Local Backup is designed to preserve the data files on your computer it is recommended ...

Страница 45: ... any newly added internal hardware NOTE Do not disconnect the display keyboard mouse or the power cable Turn on your computer 3 When the DELL 4 logo appears press F8 several times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Select 5 ...

Страница 46: ...e taskbar Click 2 Upgrade Now Follow the instructions on the screen to 3 complete the upgrade System Recovery Media CAUTION Although the system recovery media is designed to preserve the data files on your computer it is recommended that you backup your data files before using the system recovery media You can use the system recovery media created using Dell DataSafe Local Backup to return your ha...

Страница 47: ...instructions on the screen to 4 complete the recovery process Dell Factory Image Restore CAUTION Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating syste...

Страница 48: ...o on If possible back up all data before using Dell Factory Image Restore Starting Dell Factory Image Restore Turn on the computer 1 When the 2 Dell logo appears press F8 several times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Sele...

Страница 49: ...n appears NOTE If you do not want to proceed with Dell Factory Image Restore click Cancel Select the check box to confirm that you 8 want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applicat...

Страница 50: ...upport online If the preceding steps have not resolved the 5 problem contact Dell see Contacting Dell on page 55 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Serv...

Страница 51: ...To contact Dell s support service see Before You Call on page 53 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support...

Страница 52: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Страница 53: ... with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 55 Product Information If you need information about additional products available from Dell or if you would like to place an order visit www dell com For the t...

Страница 54: ... may be included with your return Call Dell to obtain a Return Material 1 Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call your region see Contacting Dell on page 55 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnostics Checklist see 3 Diagnostic Checklist on page 54 in...

Страница 55: ...Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Remember to fill out the following Diagnostic Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands ...

Страница 56: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description o...

Страница 57: ...talog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 www dell com contactdell Select your country or region 2 Select the appropriate service or support 3 link based on your need Choose the method ...

Страница 58: ...e 33 find more information about the Microsoft Windows operating system and features support dell com upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return polic...

Страница 59: ...ance find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the bottom of your computer the Dell Support Center To launch the Dell Support Center click the icon in the taskbar find drivers and downloads readme files access technical support and product help check on your order status for new purchases fi...

Страница 60: ...gs may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Basic Specifications Computer Model Dell Inspiron 560 Dell Inspiron 570 Processor Types Inspiron 560 Intel Celeron Intel Pentium Dual Core Intel Core 2 Duo Intel Core2 Quad Inspiron 570 AMD Sempron AMD Athlon II X2 X3 X4 ...

Страница 61: ...Information System chipset Intel G43 Inspiron 560 AMD 785G Inspiron 570 Memory Connectors four internally accessible DIMM sockets Capacities 1 GB and 2 GB Memory Memory type DDR3 DIMM non ECC memory only Minimum 1 GB Maximum 8 GB NOTE For instructions on upgrading memory see the Service Manual at support dell com manuals Video Integrated Intel GMA X4500 Inspiron 560 ATI Radeon HD 4200 Inspiron 570...

Страница 62: ...crophone connectors back panel six connectors for 7 1 channel support Video one 15 hole VGA connector and one 19 pin HDMI connector Communications Wireless optional PCI Express Wi Fi card supporting 802 11a b g n Modem optional PCI modem Power Wattage 300 W Voltage 115 230 VAC Coin cell battery CR2032 lithium Physical Height 375 92 mm 14 80 inches Width 176 02 mm 6 93 inches Depth 442 98 mm 17 44 ...

Страница 63: ...ironment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head parked position and a 2 ms half sine pulse Operating 40G for 2 ms with a change in velocity of 20 in s 51 cm s Non Operating 50G for 26 ms with a change in velocity of 320 in s 813 cm s Altitude maximum Operating 15 2 to 3 048 m...

Страница 64: ...nd other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited INSPIRON ...

Страница 65: ...M Importer Dell México S A de C V Paseo de la Reforma 2620 11 Col Lomas Altas 11950 México D F Regulatory model number Voltage Frequency Electricity consumption DCME 115 230 VAC 50 60 Hz 7 0 4 0 A D06M 115 230 VAC 50 60 Hz 7 0 4 0 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www ...

Страница 66: ... 55 customer service 49 D DellConnect 49 Dell DataSafe Online Backup 24 Dell Diagnostics 36 Dell Factory Image Restore 45 Diagnostic Checklist 54 drivers and downloads 57 E eject button 16 e mail addresses for technical support 50 F front view connectors 16 FTP login anonymous 50 H hard drive type 59 hard drive activity light 17 Index INSPIRON ...

Страница 67: ...ection 13 ISP Internet Service Provider 13 M memory problems solving 29 memory support 59 N network connection fixing 26 network connector location 21 O order status 51 P power button 17 power problems solving 27 problems solving 25 processor 58 products information and purchasing 51 R restoring factory image 45 ...

Страница 68: ...pecifications 58 support e mail addresses 50 support sites worldwide 50 System Messages 33 System Restore 41 T technical support 49 temperature operating and storage ranges 61 U USB 2 0 back connectors 21 front connectors 16 W warranty returns 52 Windows Program Compatibility Wizard 30 wireless network connection 26 ...

Страница 69: ......

Страница 70: ...0M1PTFA00 Printed in the U S A www dell com support dell com ...

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