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Troubleshooting

Common problems

The following table contains general information about common monitor problems
you might encounter and the possible solutions:

Common

symptoms

What you

experience

Possible solutions

No video/power
LED off

No picture

• Ensure that the video cable

connecting the monitor and the
computer is properly connected and
secure.

• Verify that the power outlet is

functioning properly using any other
electrical equipment.

• Ensure that the power button is

pressed fully.

• Ensure that the correct input source is

selected in the

Input Source

menu.

No video/power
LED on

No picture or no
brightness

• Increase brightness and contrast

controls via OSD.

• Invoke the self-test feature (see

Self-

test

• Check for bent or broken pins in the

video cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is

selected in the

Input Source

menu.

Poor focus

Picture is fuzzy,
blurry, or ghosting

• Eliminate video extension cables.

• Reset the monitor to factory settings.

• Change the video resolution to the

correct aspect ratio.

Shaky/jittery
video

Wavy picture or
fine movement

• Reset the monitor to factory settings.

• Check environmental factors.

• Relocate the monitor and test it in

another room.

Содержание G2422HS

Страница 1: ...Dell G2422HS Monitor User s Guide Model G2422HS Regulatory model G2422HSb ...

Страница 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2022 01 Rev A00 ...

Страница 3: ... Resolution specifications 13 Supported video modes 13 Preset display modes 14 Electrical specifications 15 Physical characteristics 16 Environmental characteristics 17 Pin assignments 18 Plug and Play capability 20 LCD monitor quality and pixel policy 20 Ergonomics 20 Handling and moving your display 22 Maintenance guidelines 23 Cleaning your monitor 23 Setting up the monitor 25 Setting up the st...

Страница 4: ...onal 32 Operating the monitor 33 Power on the monitor 33 Using the joystick control 33 Using the rear panel controls 34 Using the On Screen Display OSD menu 35 Accessing the menu system 35 OSD warning message 46 Tilt 51 Vertical extension 51 Troubleshooting 52 Self test 52 Built in diagnostics 53 Common problems 54 Product specific problems 58 Appendix 59 FCC notices U S only and other regulatory ...

Страница 5: ... operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period of tim...

Страница 6: ...on see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE If you are connecting a stand that you purchased from any other source follow the setup instructions that were included with the stand Component image Component description Display Stand riser Stand base Power cable varies by country ...

Страница 7: ...r fluid gameplay Supports AMD FreeSync Premium with a refresh rate of 165 Hz and a rapid response time of 1 ms gray to gray in Extreme mode Color gamut of 99 sRGB Digital connectivity with DisplayPort and HDMI Enabled with gaming console VRR supportability Tilt and height adjustment capabilities Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mou...

Страница 8: ...reduces hazardous blue light emissions by adjusting display parameters without sacrificing true to life colors WARNING The possible long term effects of blue light emission from the monitor may cause damage to the eyes including eye fatigue digital eye strain and so on ComfortView Plus feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort The 1 ms ...

Страница 9: ...ront view Label Description Use 1 Power button with LED indicator To turn the monitor on or off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode Side view ...

Страница 10: ...echnical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information 4 Stand release button Releases stand from the monitor 5 VESA mounting holes 100 mm x 100 mm behind attached VESA Cover Wall mount the monitor using VESA compatible wall mount kit 100 mm x 100 mm 6 Regulatory ...

Страница 11: ... a M3 x 6 mm screw screw not included 4 HDMI port HDMI 1 Connect to your computer with the HDMI cable shipped with your monitor 5 HDMI port HDMI 2 Connect to your computer with the HDMI cable shipped with your monitor 6 DisplayPort Connect to your computer with the DisplayPort cable shipped with your monitor 7 Headphone port Connect the headphones to the monitor WARNING The possible long term effe...

Страница 12: ...50 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Haze 25 3H Backlight White LED edgelight system Response time 5 ms gray to gray in Fast Mode 2 ms gray to gray in Super Fast Mode 1 ms in Extreme Mode The 1 ms gray to gray mode is achievable in the Extreme mode to reduce visible motion blur and increased image responsiveness However this may introduce some slight and noticeable vi...

Страница 13: ...play capabilities HDMI 480p 576p 720p 1080i 1080p Color gamut sRGB 99 typical Connectivity 1 x DisplayPort version 1 2 2 x HDMI ports version 2 0 1 x Headphone out port Border width edge of monitor to active area Top Left Right Bottom 5 37 mm 5 38 mm 5 38 mm 19 80 mm Adjustability Height adjustable stand Tilt 0 to 100 mm 5 to 21 Dell Display Manager compatibility Easy Arrange and other key feature...

Страница 14: ...SA 1152 x 864 VESA 1280 x 1024 VESA 1280 x 1024 VESA 1600 x 900 VESA 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 NOTE This monitor supports AMD FreeSync Premium Technology 31 47 70 08 28 32 31 50 60 00 25 20 37 50 75 00 31 50 37 90 60 30 40 00 46 90 75 00 49 50 48 40 60 00 65 00 60 00 75 00 78 80 67 50 75 00 108 00 64 00 60 00 108 00 80 00 75 00 135 00 60 00 60 00 108 00 67 50 60 00 148 50 137...

Страница 15: ...2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total Energy Consumption in kWh measured with reference to Energy Star test method This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals ...

Страница 16: ...r Height extended 451 63 mm 17 78 in Height compressed 351 63 mm 13 84 in Width 537 80 mm 21 17 in Depth 189 44 mm 7 46 in Height 321 63 mm 12 66 in Width 537 80 mm 21 17 in Depth 65 59 mm 2 58 in Height extended 366 33 mm 14 42 in Height compressed 318 99 mm 12 56 in Width 221 61 mm 8 72 in Depth 189 44 mm 7 46 in Weight with packaging 7 55 kg 16 64 lb Weight with stand assembly and cables 5 28 k...

Страница 17: ...40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 136 48 BTU hour maximum 58 00 BTU hour typical Model G2422HS Compliant standards Temperature Humidity Altitude...

Страница 18: ...umber 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR DisplayPort connector ...

Страница 19: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 20: ...sult in injury CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the following guidelines when setting up and using your computer workstation Position your computer so that the monitor and keyboard are directly in front of you as you work Special shelves are commercially available to help you correctly position your keyboard...

Страница 21: ...oth sides Ensure that your feet are resting flat on the floor When sitting make sure that the weight of your legs is on your feet and not on the front portion of your seat Adjust your chair s height or use a footrest if necessary to maintain a proper posture Vary your work activities Try to organize your work so that you do not have to sit and work for extended periods of time Try to stand or get ...

Страница 22: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Страница 23: ...Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below when unpacking cleaning or handling your monitor To clean the Dell monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the Dell Monitor screen CAUTION Do not use detergent...

Страница 24: ...per cleaning methods and the use of benzene thinner ammonia abrasive cleaners alcohol compressed air detergent of any kind will lead to a Customer Induced Damage CID CID is not covered under the standard Dell warranty If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as a darker colored monitor may get scratched and show white scuff mark...

Страница 25: ...y other source follow the setup instructions that are included with the stand To set up the monitor stand 1 Remove the stand base and stand riser from the packaging cushion NOTE The graphics are used for the purpose of illustration only The appearance of the package cushion may vary 2 Align and place the stand riser on the stand base 3 Open the screw handle at the bottom of the stand base and turn...

Страница 26: ...NOTE Before attaching the stand assembly to the display ensure that the front plate flap is opened to allow space for assembly 6 Install the stand assembly on the display a Align and slide the tabs on the stand riser into the VESA slot on the display back cover b Press the stand down until it snaps into place ...

Страница 27: ...iser with both hands firmly and lift the monitor Then place the monitor in an upright position on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 8 Lift the protective cover from the monitor ...

Страница 28: ... cables through the cable management slot before connecting them NOTE Do not connect all the cables to the computer at the same time NOTE The images are for the purpose of illustration only The appearance of the computer may vary To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the DisplayPort or HDMI cable from your monitor to the computer ...

Страница 29: ...ble and power cables Organizing your cables When connecting the necessary cables see Connecting your monitor for more information route the cables through the cable management slot Turning on your monitor Press the power button to turn on the monitor ...

Страница 30: ... bottom of the monitor see Security lock slot Secure your monitor to a table using the Kensington security lock For more information on using the Kensington lock sold separately see the documentation that is shipped with the lock NOTE The image is for the purpose of illustration only The appearance of the lock may vary ...

Страница 31: ...teps are specifically for removing the stand that is shipped with your monitor If you are removing a stand that you purchased from any other source follow the setup instructions that are included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button at the back of the display 3 Lift the stand assembly up and away from the monito...

Страница 32: ...e monitor stand see Removing the monitor stand 3 Using a Phillips screwdriver remove the four screws that secure the display back cover 4 Install the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that is shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with min...

Страница 33: ...adjustments 1 Press the joystick button to launch the OSD main menu 2 Move the joystick up down left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the menu...

Страница 34: ...left to exit from the submenu Increases right or decreases left the parameters of the selected menu item For 2 way up and down directional navigation Toggles between the menu items Increases up or decreases down the parameters of the selected menu item Rear panel button Description 1 Menu Use the Menu button to launch the On Screen Display OSD See Accessing the menu system 2 Exit To exit the OSD m...

Страница 35: ...ngs of some OSD functions Using the On Screen Display OSD menu Accessing the menu system 4 Shortcut key Dark Stabilizer To launch the Dark Stabilizer menu 5 Shortcut key Brightness Contrast To directly access the Brightness Contrast adjustment sliders Icon Menu and Submenus Description Game Use this menu to personalize your visual gameplay experience ...

Страница 36: ...OBA and Real Time Strategy RTS games RPG Loads color settings ideal for Role Playing Games RPG SPORTS Loads color settings ideal for sports games Game 1 Game 2 Game 3 Allows you to customize the settings of color Response Time and Dark Stabilizer for your gaming needs Warm Presents colors at lower color temperatures The screen appears warmer with a red yellow tint Cool Presents colors at higher co...

Страница 37: ...list to keep you aware of the remaining time Frame Rate Select to display the current frames per second when playing games The higher the rate the smoother the motion appears Display Alignment Activating the function may help ensure the perfect alignment of the video contents from multiple displays AMD FreeSync Premium When the feature is set to On the monitor runs at the highest frame rate possib...

Страница 38: ...ove the joystick down to increase the purple shade of the video image NOTE The Hue adjustment is available only when you select FPS MOBA RTS SPORTS or RPG preset mode Saturation This feature can adjust the color saturation of the video image Use the joystick to adjust the saturation level from 0 to 100 Move the joystick up to increase the colorful appearance of the video image Move the joystick do...

Страница 39: ...el or move the joystick down to decrease the brightness level min 0 max 100 Contrast Adjusts the Brightness first and then adjust the Contrast only if further adjustment is necessary Move the joystick up to increase the contrast level or move the joystick down to decrease the contrast level min 0 max 100 The Contrast function adjusts the degree of difference between darkness and lightness on the m...

Страница 40: ...r Press the joystick button to confirm the selection HDMI 1 Select the HDMI 1 or HDMI 2 input when you are using the HDMI connector Press the joystick button to confirm the selection HDMI 2 Auto Select Automatically scans for available input sources Press the joystick button to confirm the selection Reset Input Source Resets all settings under the Input Source menu to the factory defaults ...

Страница 41: ...RGB Select this option if your monitor is connected to a computer or a media player that supports RGB output YCbCr Select this option if your media player supports only YCbCr output Sharpness This feature can make the image look sharper or softer Move the joystick to adjust the sharpness level from 0 to 100 Reset Display Resets all settings under the Display menu to the factory defaults ...

Страница 42: ... amount of time the menu remains on screen and so on Language Sets the OSD display to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this feature to change the menu transparency by moving the joystick up or down min 0 max 100 Timer Sets the length of time for the OSD to remain active after you move the joysti...

Страница 43: ...ance Mode AMD FreeSync Premium Dark Stabilizer Brightness Contrast Input Source Aspect Ratio or Volume and set it as a shortcut key Shortcut Key 2 Shortcut Key 3 Power Button LED Allows you to set the power LED indicator on or off when the monitor is in on or standby mode to save energy Reset Personalization Resets all settings under the Personalize menu to the factory preset values ...

Страница 44: ...Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor ...

Страница 45: ... by selecting On Firmware Displays the firmware version of your monitor Service Tag Displays the service tag of your monitor This string is required when you look for phone support check your warranty status update drivers on Dell s website etc Reset Others Resets all settings under the Others menu to the factory defaults Factory Reset Restores all preset values to the factory default settings ...

Страница 46: ...e computer See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor The recommended mode is 1920 x 1080 NOTE The message may slightly differ depending on the connected input signal When you adjust the Brightness level above the default level for the first time the following message appears NOTE If you select Yes the message will not appear the next ti...

Страница 47: ...d wake up the monitor to gain access to the OSD NOTE The message may slightly differ depending on the connected input signal The OSD functions only in the normal operation mode If you press any button other than the power button during the Standby mode the following message will appear depending on the selected input NOTE The message may slightly differ depending on the connected input signal ...

Страница 48: ...nd the corresponding cable is not connected a floating dialog box as shown below appears NOTE The message may slightly differ depending on the selected input signal When Factory Reset is selected the following message appears See Troubleshooting for more information ...

Страница 49: ... the screen 2 Select one of the following options Menu Buttons Choose this option to lock all the OSD menu buttons except the Power button Power Button Choose this option to lock the Power button only Menu Power Buttons Choose this option to lock all the buttons on the rear panel control To unlock the button s press and hold Button 5 for four seconds until a menu appears on the screen Select the U...

Страница 50: ...ows 11 1 Right click on the desktop and click Display settings 2 If you have more than one monitor connected ensure to select G2422HS 3 Click the Display resolution dropdown list and select 1920 x 1080 4 Click Keep changes If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell des...

Страница 51: ...ng a stand that you purchased from any other source follow the setup instructions that were included with the stand Tilt With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle NOTE The stand is not factory installed Vertical extension NOTE The stand extends vertically up to 100 mm The figure below illustrates how to extend the stand vertically ...

Страница 52: ... from the back of computer 3 Turn on the monitor NOTE A dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in the self test mode the power LED lights white default color NOTE The message may slightly differ depending on the connected input signal 4 This box also appears during normal system operation if the video ...

Страница 53: ...n and press the joystick button to start the diagnostics A gray test pattern appears at the beginning of the diagnostic program 4 Observe if the screen has any defects or abnormalities 5 Move the joystick to the right until a red screen is displayed 6 Observe if the screen has any defects or abnormalities 7 Repeat steps 5 and 6 until the screen displays green blue black and white colors Note any a...

Страница 54: ...e correct input source is selected in the Input Source menu No video power LED on No picture or no brightness Increase brightness and contrast controls via OSD Invoke the self test feature see Self test Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor focus Picture is fuzzy blurry ...

Страница 55: ...CD technology For more information on Dell Monitor Quality and Pixel Policy see www dell com pixelguidelines Brightness problems Picture too dim or too bright Reset the monitor to factory settings Adjust brightness and contrast controls via OSD Geometric distortion Screen not centered correctly Reset the monitor to factory settings Horizontal vertical lines Screen has one or more lines Reset the m...

Страница 56: ...m any troubleshooting steps Contact Dell immediately Intermittent problems Monitor malfunctions on and off Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to factory settings Invoke the self test feature see Self test and determine if these lines are also flagged in the self test mode Missing color Picture missing color Perfo...

Страница 57: ...Input Color Format to RGB or YCbCr YPbPr in the Display settings OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Set the screen to turn off after a few minutes of screen idle time These can be adjusted in Windows Power Options or Mac Energy Saver setting Alternative...

Страница 58: ...ld the fourth button the Brightness Contrast shortcut key by default below the joystick for 4 seconds to unlock see Locking the control buttons No input signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged i...

Страница 59: ... an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area Online technical assistance www dell com support monitors Contacting Dell www dell com contactdel...

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