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Technical Support
www.dell.com | support.dell.com
Contacting the Technical Assistance Center
Requesting a hardware replacement
To request replacement hardware, follow these steps:
How to Contact Dell Force10
TAC
http://www.force10networks.com/support/
and select the
Service
Request
tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the
show tech-support
[
non-paged
] command (This report is very
long, so the storage buffer in your terminal program should be set high.)
• Output from the
show logging eventlog
[
unit
] command, where
unit
is the stack ID
of the member unit that experienced the failure (This report is included as a section in the
output of
show tech-support
.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Managing Your Case
Log in to iSupport, and select the
Service Request
tab to view all open cases and RMAs.
Downloading Software
Updates
Log in to iSupport,
and select the
Software Center
tab.
Technical Documentation
Log in to iSupport, and select the
Documents
tab. This page can be accessed without
logging in via the
Documentation
link on the iSupport page.
Contact Information
E-mail: [email protected]
Web:
http://www.force10networks.com/support/.
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
Step
Task
1
Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the
show hardware
command.
Содержание Force10 S55
Страница 1: ...Installing the S55 System ...
Страница 12: ...12 The S55 System w w w d e l l c o m s u p p o r t d e l l c o m ...
Страница 16: ...16 Site Preparations w w w d e l l c o m s u p p o r t d e l l c o m ...
Страница 30: ...30 Power Supplies w w w d e l l c o m s u p p o r t d e l l c o m ...
Страница 36: ...36 Access the console ports w w w d e l l c o m s u p p o r t d e l l c o m ...
Страница 48: ...48 Technical Support w w w d e l l c o m s u p p o r t d e l l c o m ...
Страница 49: ......
Страница 50: ...w w w d ell com support dell com Printed in the U S A ...