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Troubleshooting

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions.

Common Symptoms What You

Experience

Possible Solutions

No Video/Power LED
off

No picture

•

Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.

•

Verify that the power outlet is
functioning properly using any other
electrical equipment.

•

Ensure that the power button is
depressed fully.

•

Ensure that the correct input source
is selected via the

Input Source

Select

button.

•

Check the “Power LED Button” option
under Energy in OSD Menu

No Video/Power LED
on

No picture or no
brightness

•

Increase brightness & contrast
controls via OSD.

•

Perform monitor self-test feature
check.

•

Check for bent or broken pins in the
video cable connector.

•

Ensure that the correct input source
is selected via the

Input Source

Select

menu.

•

Run the built-in diagnostics.

Poor Focus

Picture is fuzzy, blurry,
or ghosting

•

Perform Auto Adjust via OSD.

•

Adjust the Phase and Pixel Clock
controls via OSD.

•

Eliminate video extension cables.

•

Reset the monitor to

Factory

Settings

•

Change the video resolution to the
correct aspect ratio (16:9).

Shaky/Jittery Video

Wavy picture or fine
movement

•

Perform Auto Adjust via OSD.

•

Adjust the Phase and Pixel Clock
controls via OSD.

•

Reset the monitor to

Factory

Settings

•

Check environmental factors.

•

Relocate the monitor and test in
another room.

Содержание E2418HN

Страница 1: ...Regulatory model E2418HNb User s Guide Dell E2418HN ...

Страница 2: ...ion of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be ...

Страница 3: ...Maintenance Guidelines 17 Setting Up the Monitor 18 Attaching the Stand 18 Connecting Your Monitor 19 Organizing Your Cables 20 Removing the Monitor Stand 20 Wall Mounting Optional 21 Operating the Monitor 22 Power On the Monitor 22 Using the Front Panel Controls 22 Using the On Screen Display OSD Menu 23 Setting the Maximum Resolution 36 Using the Tilt 38 ...

Страница 4: ...9 Self Test 39 Built in Diagnostics 40 Common Problems 41 Product Specific Problems 44 Dell Soundbar Problems 45 Appendix 48 Safety Instructions 48 FCC Notices U S Only and Other Regulatory Information 48 Contact Dell 48 ...

Страница 5: ...received all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base VESA Screw Cover Power Cable varies by country HDMI Cable VGA Cable Europe Middle East Africa and Japan ...

Страница 6: ...on VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Security lock slot Asset Management Capability CECP for China Energy Gauge shows the energy level being consumed by the monitor in real time Optimize eye comfort with a flicker free screen The possible long t...

Страница 7: ...tor Stand Label Description Use 1 VESA mounting holes 100 mm To mount the monitor 2 Regulatory rating label Lists the regulatory approvals 3 Security lock slot Secures monitor with security lock security lock not included 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slo...

Страница 8: ...e 1 AC power connector To connect the monitor power cable 2 HDMI connector To connect your computer to the monitor using a HDMI cable 3 VGA connector To connect your computer to the monitor using a VGA cable 4 Dell soundbar mounting slots To attach the optional Dell Soundbar ...

Страница 9: ... 27 mm2 242 18 inches2 Pixel pitch 0 2745 x 0 2745 mm Pixel per inch PPI 93 Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 250 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti Glare with 3H hardness Backlight White LED edgelight system Response Time 5 ms gray to gray fast mode 8 ms typical normal mode Color Depth 16 7 million colors Color Gamut CIE197...

Страница 10: ...tely Color gamut typical is based on CIE1976 87 NTSC and CIE1931 72 NTSC test standards Resolution Specifications Model number E2418HN Scan range Horizontal 30 kHz to 83 kHz automatic Vertical 50 Hz to 76 Hz automatic Maximum preset resolution 1920 x 1080 at 60 Hz Supported Video Modes Model number E2418HN Video display capabilities VGA HDMI playback 480i 480p 576i 576p 720p 1080i 1080p ...

Страница 11: ...68 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 Electrical Specifications Model number E2418HN Video input signals Analog RGB 0 7 Volts 5 75 ohm input impedance HDMI 600 mV for each differential line 100 ohm input impedance per differential pair Synchronization input...

Страница 12: ...es Dimensions without stand Height 333 1 mm 13 11 inches Width 562 6 mm 22 15 inches Depth 53 5 mm 2 11 inches Stand dimensions Height 176 7 mm 6 95 inches Width 250 0 mm 9 84 inches Depth 179 9 mm 7 08 inches Weight Weight with packaging 5 80 kg 12 79 lb Weight with stand assembly and cables 4 25 kg 9 37 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 3 41 k...

Страница 13: ...rating 12 191 m 40 000 ft max Thermal dissipation 85 3 BTU hour maximum 75 1 BTU hour typical Power Management Modes If you have VESA s DPM compliance display card or software installed in your PC the monitor automatically reduces its power consumption when not in use This is referred to as Power Save Mode If the computer detects input from keyboard mouse or other input devices the monitor automat...

Страница 14: ... no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied NOTE PON Power consumption of On mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star tes...

Страница 15: ...gnments VGA connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 16: ...S DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 No Connection 14 No Connection 15 DDC CLOCK SDA 16 DDC DATA SDA 17 GND 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 17: ...information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor ...

Страница 18: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Страница 19: ...o connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the black HDMI or VGA cable to the corresponding video port on the back of your computer Connecting HDMI cable Connecting VGA Cable optional NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary ...

Страница 20: ...e all cables as shown above Removing the Monitor Stand NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the removal instructions 1 Remove the VESA Cover a Place the monitor panel on a soft cloth or cushion b Lift from both side simultaneously remove the VESA Cover away from the monitor ...

Страница 21: ...ctions that come with the VESA compatible base mounting kit 1 Place the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For ...

Страница 22: ...se the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Front Panel Keys Front Panel Keys Description A Up Use the...

Страница 23: ...menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu and display the main menu Main Menu NOTE Auto Adjust is only available when you use the analog VGA connector 2 Press the and buttons to toggle between options in the Menu As you move from one icon to another the...

Страница 24: ...ws the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightness Contrast Brightness Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference betwee...

Страница 25: ...justment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the analog VGA connector ...

Страница 26: ...are using the analog VGA connector Push to select the VGA input source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select Auto Select to scan for available input signals Reset Input Source Reset your monitor input settings to the factory settings Color Use the Color menu to adjust the monitor s color settings ...

Страница 27: ... periods of time may also cause pain in parts of body such as neck arm back and shoulder To reduce the risk of eye strain and neck arm back shoulder pain from using the monitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 inches to 28 inches 50cm 70cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after prolonged usage o...

Страница 28: ...tom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI cable YPbPr Select this option if your DVD player supports only YPbPr output Reset Color...

Страница 29: ...al Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the P...

Страница 30: ...30 Operating the Monitor Energy Power Button LED Allows you to set the power LED indicator on or off during active to save energy Reset Energy Select this option to restore default Energy settings ...

Страница 31: ...nsparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key NOTE When the OSD is locked pressing the menu key takes you directly to the OSD ...

Страница 32: ...Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and set as shortcut key Reset Personaliza tion Allows you to restore shortcut key to the default setting Others Select this option to adjust the OSD settings such as the DDC CI LCD Conditioning and so on ...

Страница 33: ...re will help reduce minor cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning mess...

Страница 34: ...al that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD ...

Страница 35: ...epending on the selected input If VGA or HDMI cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 4 minutes if left at this state NOTE The message may be slightly different according to the connected input signal See Solving Problems for more information ...

Страница 36: ...lution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that be...

Страница 37: ...ntroller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click A...

Страница 38: ...perating the Monitor Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Страница 39: ...alog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged ...

Страница 40: ...le s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to insp...

Страница 41: ...rgy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adj...

Страница 42: ...Problems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD NOTE When using HDMI the positioning adjustments are not available Horizontal Vertical Lines Screen has on...

Страница 43: ...e video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to Factory Settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly an...

Страница 44: ...uttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the power cord plug back and then turn on the monitor Check whether the OSD menu is locked If yes press and hold the button beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Me...

Страница 45: ...puter s audio out jack Set all volume controls to their maximum and ensure that the mute option is not enabled Play some audio content on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar clockwise to a higher volume setting Clean and reseat the audio line in plug Test the Soundbar using another audio source For example portable CD player MP3 player Distorted Sound Ot...

Страница 46: ...e in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source For example portable CD player MP3 player Avoid using an audio cable extension or audio jack converter Unbalanced Sound Output Sound from only one side of Soundbar Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserted into the jack of the sound...

Страница 47: ...Soundbar and the user Turn the Power Volume knob on the Soundbar clockwise to the maximum volume setting Set all Windows volume controls to their maximum Increase the volume of the audio application Test the Soundbar using another audio source For example portable CD player MP3 player ...

Страница 48: ... Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchas...

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