Dell Dimension B110 Скачать руководство пользователя

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Solving Problems

Содержание Dimension B110

Страница 1: ...serial connector PCI card slots 3 voltage selection switch power connector network adapter connector diagnostic lights 4 cover latch On computers with integrated sound May not be present on all computers integrated video connector CD or DVD drive activity light CD or DVD eject button floppy drive light floppy drive eject button hard drive activity light power button power light USB 2 0 connectors ...

Страница 2: ...l Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsof...

Страница 3: ...1 Network Setup Wizard 12 Connecting to the Internet 12 Setting Up Your Internet Connection 13 Playing CDs and DVDs 14 Adjusting the Volume 15 Adjusting the Picture 16 Copying CDs and DVDs 16 How to Copy a CD or DVD 16 Using Blank CDs and DVDs 17 Helpful Tips 18 Hyper Threading 18 2 Solving Problems Troubleshooting Tips 19 Battery Problems 19 Drive Problems 19 CD and DVD drive problems 20 Hard dri...

Страница 4: ...lue screen appears 25 Other software problems 26 Memory Problems 26 Mouse Problems 27 Network Problems 28 Power Problems 28 Printer Problems 29 Scanner Problems 30 Sound and Speaker Problems 31 No sound from speakers 31 No sound from headphones 32 Video and Monitor Problems 32 If the screen is blank 32 If the screen is difficult to read 33 3 Advanced Troubleshooting Diagnostic Lights 35 Dell Diagn...

Страница 5: ...side Your Computer 48 Front and Back View of the Computer 49 Front View 49 Back View 50 Removing the Computer Cover 52 Inside View of Your Computer 53 System Board Components 54 Memory 55 DDR Memory Overview 55 Memory Installation Guidelines 55 Installing Memory 56 Cards 58 PCI Cards 58 Front Panel 61 Removing the Front Panel 62 Removing the Front Panel Insert 63 Reattaching the Front Panel 64 Dri...

Страница 6: ... 82 Overview 82 Entering System Setup 83 System Setup Options 84 Boot Sequence 88 Clearing Forgotten Passwords 90 Cleaning Your Computer 91 Computer Keyboard and Monitor 91 Mouse 91 Floppy Drive 91 CDs and DVDs 92 Dell Technical Support Policy U S Only 92 Definition of Dell Installed Software and Peripherals 92 Definition of Third Party Software and Peripherals 93 FCC Notices U S Only 93 Class A 9...

Страница 7: ...y not be available in certain countries NOTE Additional information may ship with your computer What Are You Looking For Find It Here Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram ...

Страница 8: ...epair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Dell Support Website support dell com NOTE Select your region to view the appropriate support si...

Страница 9: ...for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer NO...

Страница 10: ...g system setup if you have not already done so 2 Turn off the computer see page 47 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches USB printer cable USB connector on computer USBconnec...

Страница 11: ...able into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the n...

Страница 12: ... Network Setup Wizard and follow the instructions on the screen Connecting to the Internet NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a telepho...

Страница 13: ... Connect to the Internet 4 In the next window click the appropriate option If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set...

Страница 14: ...the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current...

Страница 15: ...Entertainment and then click Volume Control 2 In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Eject Go to the next track Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while i...

Страница 16: ...ses such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches...

Страница 17: ...e data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final ...

Страница 18: ...d the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pac...

Страница 19: ...ded by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If ...

Страница 20: ...NECTIONS CHECK FOR RUN THE HARDWARE TROUBLESHOOTER See page 46 RUN THE DELL DIAGNOSTICS See page 38 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and S...

Страница 21: ...k CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem Disconnect the telepho...

Страница 22: ...click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an antivi...

Страница 23: ...pen the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 94 ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDO...

Страница 24: ...age 47 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RU...

Страница 25: ...ION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on...

Страница 26: ...led and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and cl...

Страница 27: ...E CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Shut down the computer see page 47 reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to di...

Страница 28: ...ECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 81 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that y...

Страница 29: ...the main power cable and front panel cable are securely connected to the system board see page 54 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the voltage selection switch see page 50 is set to match the AC power at your location if applicable Ensure that the processor power cable see page 54 is securely conne...

Страница 30: ...l Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVE...

Страница 31: ...BLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST...

Страница 32: ... the volume is turned up and that the sound is not muted CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defective Check the connector...

Страница 33: ... a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTIN...

Страница 34: ...34 Solving Problems ...

Страница 35: ...gested Resolution The computer is in a normal off condition or a possible pre BIOS failure has occurred Plug the computer into a working electrical outlet and press the power button Memory modules are detected but a memory failure has occurred If you have one memory module installed reinstall it see page 55 and restart the computer If you have two or more memory modules installed remove the module...

Страница 36: ...curred Reseat all power and data cables and restart the computer A possible USB failure has occurred Reinstall all USB devices check cable connections and then restart the computer Memory modules are detected but a memory configuration or compatibility error exists Ensure that no special memory module memory connector placement requirements exist see page 55 Verify that the memory modules that you...

Страница 37: ... problem persists contact Dell see page 94 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 54 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly The operating system is attempt...

Страница 38: ... page 47 and try again 3 When the boot device list appears highlight Boot to Utility Partition and press Enter 4 When the Dell Diagnostics Main Menu appears select the test you want to run see page 38 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want The computer is in a normal operating condition after POST None...

Страница 39: ... specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test ...

Страница 40: ...your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click De...

Страница 41: ...ng Drivers 1 After copying the required driver files to your hard drive click the Start button and right click My Computer 2 Click Properties 3 Click the Hardware tab and click Device Manager 4 Double click the type of device for which you are installing the driver 5 Double click the name of the device for which you are installing the driver 6 Click the Driver tab and click Update Driver 7 Click I...

Страница 42: ...s or recover them NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click the task for System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur...

Страница 43: ... is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible bac...

Страница 44: ...mputer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restor...

Страница 45: ...new device driver See Using Microsoft Windows XP System Restore NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items Dell Operating System CD Dell ResourceCD NOTE The ResourceCD contains drivers tha...

Страница 46: ...er not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter...

Страница 47: ...d Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Of...

Страница 48: ...abs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 47 NOTICE To disconnect a network ...

Страница 49: ...the hard drive The light might also be on when a device such as your CD player is operating 5 headphone connector Use the headphone connector to attach headphones and most kinds of speakers 6 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup on page 82 for more information on booting...

Страница 50: ...sk from the drive On computers with an optional floppy drive 10 Service Tag Used to identify your computer when you access the Dell Support website or call technical support 12 3 14 9 10 4 1 7 15 16 6 11 2 5 13 8 1 parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector 2 diagnostic lights 4 Use the lights to h...

Страница 51: ...ess connectors for any installed PCI cards three slots 9 USB 2 0 connectors 4 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices 10 microphone connector Use the pink microphone connector to att...

Страница 52: ... your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 47 2 Lay your computer on its side with the computer cover facing up 3 If your computer cover has a cover latch slide and hold the cover latch 4 Grip the indents on the computer cover and slide the computer cover toward the back of the computer 5 Place the computer cover on a leve...

Страница 53: ...ction see the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover hard drive power supply system board floppy drive CD or DVD drive release lever May not be present on all computers ...

Страница 54: ...or J5B1 battery socket BATTERY XBT9E1 PCI card slots 3 PCI1 PCI2 PCI3 CD DVD drive connector J6J1 front panel I O connector J9G1 IDE drive connector PRI IDE J6J2 CD DVD audio connector J9C1 front panel audio connector J9C2 floppy drive connector FLOPPY J4J1 control panel connector J7J2 standby power light AUX_PWR internal chassis speaker connector password jumper CLEAR PASSWORD J9H1 internal speak...

Страница 55: ...modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance NOTE Always install DDR memory modules in the order indicated on the system board NOTE Your computer has two memory slots labeled DIMM3 and DIMM4 The recommended memory configurations are Install a pair of matched memory modules in connectors DIMM3 and DIMM4 Do not install EC...

Страница 56: ...turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrica...

Страница 57: ... do not press near the middle of the module 10 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 connector memory connector closest to micr...

Страница 58: ...s located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides three slots for PCI cards PCI Cards If you are installing or replacing a card f...

Страница 59: ... computer from its electrical outlet before installing any cards 3 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated Ensure that the card is fully seated and that its bracket is within the card slot filler bracket securing screw card cutout card card connector on system board crossbar ...

Страница 60: ... connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 7 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see page 82 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cabl...

Страница 61: ...r reconnect the computer and devices to electrical outlets and then turn them on 7 Remove the card s driver from the operating system 8 If you removed a sound card a Enter system setup see page 82 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the computer back panel 9 If you removed an add in network connector a Enter system s...

Страница 62: ...ease and remove the front panel a If your computer has a release lever push the release lever to release the top tab b Reach inside the computer and push the top and bottom tab towards you to release them c Rotate the front panel to separate it from the side hinges top tab front panel release lever bottom tab side hinges 3 May not be present on all computers ...

Страница 63: ...Removing and Installing Parts 63 Removing the Front Panel Insert 1 Press in the two insert tabs 2 Push out the front panel insert insert tabs 2 ...

Страница 64: ... Reattach the front panel to the side hinges 2 Rotate the front panel until it snaps onto the front of the computer Drives Your computer supports a combination of these devices One hard drive One optional floppy Up to two CD or DVD drives front panel side hinges 3 ...

Страница 65: ...ring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Some drives may also have an audio connector one end of the audio cable will attach to the drive connector and the other will attach to the system board Drive Interface Connectors Most interface connecto...

Страница 66: ...will sufficiently cushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure 2 Follow the procedures in Before You Begin on page 47 3 Remove the computer cover see page 52 Removing a Hard Drive 1 Disconnect the power and data cables from the drive and from the system board 2 Remove the hard drive bracket from the computer a...

Страница 67: ...ing the hard drive remove the drive from the bracket a Remove the hard drive securing screws b Remove the hard drive from the bracket drive bracket hard drive bracket securing screws 2 bracket tabs 2 drive bracket small bracket tabs 2 hard drive screws 2 ...

Страница 68: ... swing the drive toward the bracket and align the two screw holes on the other side of the drive with the screw holes on the bracket c Insert and tighten the two screws that secures the hard drive to the hard drive bracket 5 Install the hard drive bracket containing the hard drive a Insert the two bracket tabs into the two bracket securing slots inside the computer b Rotate the bracket toward the ...

Страница 69: ...instructions on installing any software required for drive operation 10 If the drive you just installed is the primary drive insert a bootable floppy disk into drive A 11 Turn on the computer 12 Enter system setup see page 82 and update the appropriate Drive option 13 Exit system setup and restart the computer 14 Partition and logically format your drive before you proceed to the next step See the...

Страница 70: ...k always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 47 2 Release and remove the front panel see page 62 NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 71 Removing a Floppy Drive 1 Disconnect the power and data cables from the back of the floppy drive and from the system board see page 54 ...

Страница 71: ...e the drive from the bracket see page 71 3 Attach the floppy drive bracket to the floppy drive a Align the screw holes on the drive with the screw holes on the bracket b Insert and tighten all four drive securing screws two on each side 4 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forwar...

Страница 72: ...front panel see page 64 9 Replace the computer cover see page 78 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter syste...

Страница 73: ...r from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 47 2 Remove the computer cover see page 52 3 Release and remove the front panel see page 62 Removing a CD DVD Drive 1 Disconnect the power audio and CD DVD drive cables from the back of the drive and from the system board 2 Remove the CD DVD drive securing screw 3 Slide the drive forward and r...

Страница 74: ...drive is fully seated 5 Use the securing screw that came with the drive to attach the drive to the computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power cable to the system board see page 54 7 Connect the power and CD DVD drive cables to the drive and to the system board see page 54 8 If you are installing a drive that has its own con...

Страница 75: ... running Dell Diagnostics see page 38 Adding a Second CD or DVD Drive 1 Ensure that the jumper setting on the new drive is set for cable select see the documentation that came with the drive for information 2 Remove two extra alignment screws shown in the illustration on page 75 from the front of the computer and insert them into the drive NOTE Some computers come with only two extra alignment scr...

Страница 76: ...the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power cable to the system board see page 54 7 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive drive alignment screws 2 securing screw extra alignment screws 2 or 4 power cable first CD DVD connector primary drive second CD DVD connec...

Страница 77: ...ly reset time and date information after turning on the computer replace the battery CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 83 so that you can ...

Страница 78: ...e you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Place the cover on the computer 4 Slide the co...

Страница 79: ...00 MHz DDR SDRAM NOTE DDR333 and DDR400 memory runs at 266MHz when configured with Celeron 400MHz FSB processors NOTE DDR333 memory runs at 320MHz when configured with Pentium 4 800MHz FSB processors Memory connectors two Memory capacities 128 256 512 or 1 GB non ECC Minimum memory 128 MB NOTE Between 1 and 64 MB of system memory may be allocated to support graphics depending on system memory size...

Страница 80: ...e connector size 120 pins connector data width maximum 32 bits Drives Externally accessible One bay for a floppy drive and two bays for CD DVD drives Available devices Floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive Internally accessible One bay for one 1 inch high IDE hard drive Connectors External connectors Serial 9 pin connector 16550C ...

Страница 81: ...ton Hard drive access light Green Link integrity light on integrated network adapter No light for 10 Mb operation green light for 100 Mb operation Activity light on integrated network adapter Yellow blinking light Diagnostic lights Four lights on the back panel Power DC power supply Wattage 250 W Heat dissipation 853 BTU hr NOTE Heat dissipation is calculated based upon the power supply wattage ra...

Страница 82: ... width x depth 36 8 x 18 4 x 42 6 cm 14 5 x 7 25 x 16 75 inches Weight 10 4 kg 23 lb Environmental Temperature Operating 10 to 30 C 50 to 86 F NOTE At 30 C 86 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 2 20 Grms at 10 to 500 Hz at 1 octave min M...

Страница 83: ...ions List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list by using the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and th...

Страница 84: ...rive lists n a for optical devices such as CD DVD drives Secondary Slave Drive Identifies and defines the slave drive to the secondary master drive on SEC IDE Can be turned Off or set to Auto to detect the drive and if present lists the capacity for the drives lists n a for optical devices such as CD DVD drives IDE Drive UDMA Identifies whether or not to enable UDMA the Ultra Direct Memory Access ...

Страница 85: ... and lists the amount of detected memory System Memory Speed Identifies and lists the speed of the detected memory in megahertz MHz For information on supported memory see Memory on page 79 System Channel Mode Identifies and lists the installed memory as either Dual or Single channel For information on supported memory see Memory on page 79 AGP Aperture Identifies and lists the amount of memory to...

Страница 86: ...f all connected ports share a set data speed that is equivalent to one port Serial Port 1 Identifies and defines the serial port settings Auto the default setting automatically configures a connector to a particular designation COM1 or COM3 Parallel Port Mode Identifies and defines the parallel port settings You can set the parallel port to Off AT PS 2 EPP or ECP Parallel Port I O Address Identifi...

Страница 87: ... overrides the option set via the keyboard Report Keyboard Errors Used to set the keyboard error reporting On or Off Auto Power On Identifies if auto power on is Disabled or Enabled Fast Boot When set to On default your computer starts more quickly because it skips certain configurations and tests OS Install Mode This setting turns the OS Install Mode either On or Off default IDE Hard Drive Acoust...

Страница 88: ...ation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 82 1 If you are booting to a USB device connect the USB device to a USB connector see page 54 2 Turn on or re...

Страница 89: ...ample if you are booting to a USB memory key highlight USB Flash Device and press Enter NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see page 82 2 Use the arrow keys to highlight the Boot Sequence menu option and press Enter to access the menu NOTE Write...

Страница 90: ...pins 1 and 2 3 Close the computer cover see page 78 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer see page 47 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the s...

Страница 91: ...er If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnorm...

Страница 92: ...tionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals1 Support for third party software and peripherals is p...

Страница 93: ...15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to pr...

Страница 94: ...ces covered in this document in compliance with FCC regulations Model number DMC Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business custo...

Страница 95: ...mer Care toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business 1 300 65 55 33 Government and Bus...

Страница 96: ...mers support euro dell com be fr emaildell Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Te...

Страница 97: ... 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823...

Страница 98: ...arge Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts...

Страница 99: ...en_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican R...

Страница 100: ...ntry Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer ...

Страница 101: ...hboard 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support ...

Страница 102: ...ales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Ca...

Страница 103: ...stomer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and ...

Страница 104: ...044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 346...

Страница 105: ...gium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 0193 Technical S...

Страница 106: ...Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and...

Страница 107: ...y Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 8...

Страница 108: ...dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail sup...

Страница 109: ...Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 10...

Страница 110: ... Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector S...

Страница 111: ...s toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 ...

Страница 112: ...112 Appendix ...

Страница 113: ...view 53 restore to previous state 41 42 stops responding 24 connectors headphone 49 keyboard 51 line in 51 line out 51 microphone 51 modem 51 mouse 50 network adapter 51 parallel 50 power 51 serial 51 sound 51 USB 49 51 video 51 copying CDs helpful tips 18 copying CDs and DVDs 16 copying DVDs helpful tips 18 cover cover latch 51 removing 52 replacing 78 D Dell contacting 94 Dell Diagnostics 38 sup...

Страница 114: ...talling 68 problems 21 removing 66 hardware Dell Diagnostics 38 Hardware Troubleshooter 46 headphone connector 49 Help and Support Center 8 help file Windows Help and Support Center 8 Hyper Threading 18 I IEEE 1394 problems 23 installing parts before you begin 47 recommended tools 47 turning off your computer 47 Internet problems 21 internet connection about 12 connection options 12 connection set...

Страница 115: ... 25 computer stops responding 24 Dell Diagnostics 38 diagnostic lights 35 drives 19 DVD drive 20 e mail 21 error messages 22 general 24 hard drive 21 IEEE 1394 23 Internet 21 keyboard 24 memory 26 modem 21 monitor is blank 32 problems continued monitor is hard to read 33 network 28 power 28 power light conditions 28 printer 29 program crashes 25 program stops responding 25 programs and Windows com...

Страница 116: ...pport policy 92 troubleshooting Dell Diagnostics 38 diagnostic lights 35 Hardware Troubleshooter 46 Help and Support Center 8 restore to previous state 41 42 tips 19 U USB booting to devices 88 connectors 49 51 V video connector 51 problems 32 voltage selection switch 51 volume adjusting 31 W warranty information 7 Windows XP Device Driver Rollback 41 Hardware Troubleshooter 46 Help and Support Ce...

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