Solving Problems
35
Problems writing to a CD/DVD-RW drive
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide
.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
C
LOSE
OTHER
PROGRAMS
—
The CD/DVD-RW drive must receive a steady stream of data during the
writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to
the CD/DVD-RW.
T
URN
OFF
STANDBY
MODE
IN
W
INDOWS
BEFORE
WRITING
TO
A
C D / D V D - R W
DISC
—
See "Power
Management" on page 28 or search for the keyword
standby
in Windows Help and Support Center for
information on power management modes.
R
UN
C
HECK
D
ISK
—
1
Click
Start
, then click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
C
HECK
THE
M
ICROSOFT
O
UTLOOK®
E
XPRESS
S
ECURITY
S
ETTINGS
—
If you cannot open your
e-mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark, as needed.
book.book Page 35 Wednesday, August 9, 2006 2:32 PM
