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Advanced Troubleshooting

Dell™ Dimension™ 5000 Service Manual

Dell Diagnostics

System Lights

Diagnostic Lights

Beep Codes

Dell Diagnostics

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this section and run the Dell Diagnostics before you contact Dell for technical
assistance.

It is recommended that you print these procedures before you begin.

Enter

"system setup"

to review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active.

Start the Dell Diagnostics from either your hard drive or from the

Drivers and Utilities CD

(also known as the ResourceCD - optional).

Starting the Dell Diagnostics From Your Hard Drive

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

Windows

desktop. Then shut down your

computer and try again.

When the boot device list appears, highlight

Boot to Utility Partition

and press <Enter>.

When the Dell Diagnostics

Main Menu

appears,

select the test you want to run

Starting the Dell Diagnostics From the Drivers and Utilities CD (optional)

Insert the

Drivers and Utilities

CD (optional).

Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

When the boot device list appears, highlight

IDE CD-ROM Device

and press <Enter>.

Select the

IDE CD-ROM Device

option from the CD boot menu.

Select the

Boot from CD-ROM

option from the menu that appears.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide

NOTE:

The

Drivers and Utilities

CD (ResourceCD) is optional, and as such, may not ship with all computers.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

NOTE:

If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD

(optional).

NOTE:

The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in

system setup.

Содержание Dimension 5000

Страница 1: ...c is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document...

Страница 2: ...at typically remain connected such as printers and keyboards 6 hard drive activity light The hard drive activity light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as a CD player is operating 7 vents For adequate cooling do not block any of the vents NOTICE Ensure that there is a minimum of two inches of space between all ve...

Страница 3: ...s 5 Use the back USB connectors for devices that typically remain connected such as printers keyboards or for bootable USB devices It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 4 network adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network ja...

Страница 4: ... connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address For more information see System Setup options 8 card slots 4 Access connectors for any installed PCI cards two slots and PCI Express cards one x16 slot and one x1 slot ...

Страница 5: ...ty Partition and press Enter 4 When the Dell Diagnostics Main Menu appears select the test you want to run Starting the Dell Diagnostics From the Drivers and Utilities CD optional 1 Insert the Drivers and Utilities CD optional 2 Shut down and restart the computer When the DELL logo appears press F12 immediately If you wait too long and the Windows logo appears continue to wait until you see the Wi...

Страница 6: ...mptoms encountered and allows you to select a test based on the symptom of the problem you are having NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag Your computer s Service Tag is listed in the system information option in system setup Tab Function Results Displays the results of the test and any ...

Страница 7: ...in a normal off condition or a possible pre BIOS failure has occurred Plug the computer into a working electrical outlet and press the power button A possible BIOS failure has occurred the computer is in the recovery mode Run the BIOS Recovery utility wait for recovery completion and then restart the computer A possible processor failure has occurred Reinstall the processor and restart the compute...

Страница 8: ...xist l Verify that the memory modules that you are installing are compatible with your computer see Memory l If the problem persists contact Dell Other failure has occurred l Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive l Check the computer message that appears on your monitor screen l If the problem persists contact Dell The computer...

Страница 9: ...Back to Contents Page 4 4 2 Failure to decompress code to shadowed memory 4 4 3 Math coprocessor test failure 4 4 4 Cache test failure ...

Страница 10: ...conds Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety 1 Turn off your computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer CAUTION Before you begin any of the procedures in this section follow the safety i...

Страница 11: ...over Back to Contents Page CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity ...

Страница 12: ...he tabs as leverage rotate the cover downward and close 5 Snap the cover into place by pulling back on the cover latch release and then releasing the latch release when the cover is seated 6 Ensure that the cover is seated correctly before moving it to the upright position 7 Connect your computer and devices to electrical outlets and turn them on Back to Contents Page CAUTION Before you begin any ...

Страница 13: ...ints 6 Release the cover from the hinge tabs and set it aside in a secure location Back to Contents Page CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE Ensure that sufficient space e...

Страница 14: ...C2 4300 memory the modules function at the slowest speed installed l Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors Dell Dimension 5000 Service Manual Memory Cards Drive Panels Drives Hard Drive Floppy Drive Media Card Reader CD DVD Drive Processor System Board Power Supply Battery NOTE Always ...

Страница 15: ... Align the notch on the bottom of the module with the crossbar in the connector 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE ...

Страница 16: ...u are removing but not replacing a PCI card see Removing a PCI Card If you are replacing a card remove the current driver for the card from the operating system NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product I...

Страница 17: ...isconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer 6 Place the card in the connector and press down firmly Ensure that the card is fully seated i...

Страница 18: ...ter system setup select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 13 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before you Begin 2 If you are removing th...

Страница 19: ...ing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI card see Installing a PCI Card Installing a PCI Express Card 1 Follow the procedures in Before you Begin 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If your computer...

Страница 20: ...replaced a card that was already installed in the computer and you removed the retention mechanism you may reinstall the retention mechanism 10 Before replacing the card retention mechanism ensure that l The tops of all cards and filler brackets are flush with the alignment bar l The notch in the top of the card or filler bracket fits around the alignment guide 1 PCI Express x16 card slot 2 PCI Ex...

Страница 21: ...Before you Begin 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it ...

Страница 22: ...k cable to the integrated connector on the back panel of the computer 11 Install any drivers required for the card as described in the card documentation Drive Panels Removing the Drive Panel 1 Follow the procedures in Before you Begin 2 Grasping the lever on the sliding plate pull the sliding plate to the right until it snaps into the open position NOTICE To connect a network cable first plug the...

Страница 23: ... panel insert aside in a secure location Replacing the Drive Panel Insert 1 Align the tabs slots with the drive panel insert tabs and seat the drive panel insert under the right edge 2 Rotating inward toward the drive panel align and snap the drive panel insert into place on the drive panel 3 Ensure that the drive panel insert is correctly seated in the drive panel Replacing the Drive Panel 1 Foll...

Страница 24: ...e to the left snapping it into the closed position to secure the drive panel Drives Your computer supports a combination of these devices l Up to two serial ATA drives l One FlexBay drive floppy drive or Media Card Reader l Up to two CD or DVD drives 1 drive panel 2 sliding plate 3 sliding plate lever 1 hard drive 2 FlexBay for optional floppy drive or Media Card Reader 3 CD DVD drive s ...

Страница 25: ...onnector Keyed connectors ensure that the pin 1 wire in the cable indicated by the colored stripe along one edge of the IDE cable serial ATA cables do not use a colored stripe goes to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card Power Cable Connector To connect a drive using the powe...

Страница 26: ...y of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you...

Страница 27: ...or drive operation Adding a Second Hard Drive 1 tabs 2 2 hard drive NOTE If your replacement hard drive does not have the plastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive 1 drive 2 bracket rails 2 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug the cable into the ...

Страница 28: ... a power cable to the drive 7 Connect the data cable to the drive and to the system board Floppy Drive Removing a Floppy Drive 1 Follow the procedures in Before you Begin 2 Remove the drive panel 1 primary hard drive in upper bay 2 secondary hard drive in lower bay 3 rail tabs 2 4 hard drive bay CAUTION Before you begin any of the procedures in this section follow the safety instructions located i...

Страница 29: ...talling a Floppy Drive 1 power cable 2 data cable NOTE If you are installing a PCI Express x16 card this card may cover the floppy drive connectors Remove this card before connecting the floppy drive cables 1 sliding plate lever 2 sliding plate 3 floppy drive NOTE In the event the replacement or new floppy drive does not have the shoulder screws use the screws located within the drive panel insert...

Страница 30: ...the computer cover 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup and select the appropriate Diskette Drive option 12 Verify that your computer works correctly by running the Dell Diagnostics 1 drive 2 screw 4 NOTE If you a...

Страница 31: ... USB connector on the system board and route the cable through the clip on the shroud CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You ca...

Страница 32: ...e of the computer 3 Remove the computer cover 4 Remove the drive panel 1 sliding plate lever 2 sliding plate 3 Media Card Reader CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of y...

Страница 33: ...lace the computer cover CD DVD Drive Removing a CD DVD Drive 1 Follow the procedures in Before you Begin 2 Remove the computer cover 3 Remove the drive panel 4 Disconnect the power and data cables from the back of the drive NOTE Connect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board 1 Media Card Reader 2 FlexBay cables CAUTION Before you beg...

Страница 34: ...a CD DVD Drive 1 Follow the procedures in Before you Begin 2 If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts 3 Gently slide the drive into place until it clicks or you feel the drive securely installed 1 data cable 2 power cable 1 sliding plate lever 2 sliding plate 3 CD DVD drive ...

Страница 35: ...r instructions on installing any software required for drive operation 9 Enter system setup and select the appropriate Drive option NOTE If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts and slide the drive into place Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 1 drive 2 screw 3 1 da...

Страница 36: ...he processor CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION Despite having a plastic shield the heat sink assembly may be very hot during normal operation Be sure that it has had sufficient time to cool before you touch it 1 heat sink and fan shroud assembly 2 captive screw housing 2 NOTICE If you are i...

Страница 37: ...m Dell return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent 8 Install the heat sink assembly 4 release lever NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket NOTICE Ground yourself by touching an unpainted metal surface on the back of the compu...

Страница 38: ...e that the heat sink is correctly seated and secure 9 Replace the computer cover 10 Connect your computer and devices to electrical outlets and turn them on System Board 1 heat sink and fan shroud assembly 2 heat sink assembly bracket 3 captive screw housing 2 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug the cable into the computer ...

Страница 39: ...es are disabled RTCRST Real time clock reset jumpered unjumpered CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surfac...

Страница 40: ...lace the system board assembly that you just removed next to the replacement system board to ensure it is identical Replacing the System Board 1 Gently align the board into the chassis and slide it toward the back of the computer 2 Replace the screws on the system board 3 Replace any components and cables that you removed from the system board 4 Reconnect all cables to their connectors at the back...

Страница 41: ... 6 Lift the power supply up and out of the computer Replacing the Power Supply 1 Slide the power supply into place 2 Replace the screws that secure the power supply to the back of the computer frame 3 Reconnect the DC power cables 4 Connect the AC power cable to the connector 5 Run the cables underneath the clips and press the clips to close them over the cables 6 Replace the computer cover 7 Conn...

Страница 42: ... disposal information Back to Contents Page CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal sur...

Страница 43: ...mory capacities 256 MB 512 MB or 1 GB non ECC Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Intel 915G Express DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC Integrated network interface capable of 10 100 communication System clock 800 MHz dat...

Страница 44: ...center Low Frequency Effects LFE channel two front panel connectors for headphones microphone System board connectors Primary IDE drive 40 pin connector on PCI local bus Serial ATA two 7 pin connectors FlexBay Drive USB 10 pin header for optional floppy drive or optional Media Card Reader 3 5 inch bay devices Fan one 5 pin connectors PCI 2 3 120 pin connector PCI Express x1 36 pin connector PCI Ex...

Страница 45: ...l Height 41 4 cm 16 3 inches Width 18 8 cm 7 4 inches Depth 45 7 cm 18 0 inches Weight 12 7 kg 28 lb Environmental Temperature Operating 10 to 50 C 50 to 122 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 ...

Страница 46: ...t active options field and key functions NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke will ...

Страница 47: ... You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts you to press Ctrl Alt b Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the nex...

Страница 48: ...e setup password When the field is locked you can no longer disable password security by pressing Ctrl Enter when the computer starts Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setting is Off This feature does not work if you ...

Страница 49: ...ilable boot devices Each device has a number next to it 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press Enter Changing Boot Sequence for Future Boots 1 Enter system setup 2 Use the arrow keys to highlight the Boot Sequence menu option and press Enter to ac...

Страница 50: ...he electrical outlet and press the power button to ground the system board 8 Open the computer cover 9 Locate the 2 pin password jumper PSWD on the system board and attach the jumper to pin 1 to reenable the password feature 10 Close the computer cover 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings 1 Follow the procedures in Before you Begin CAUT...

Страница 51: ... jumper plug on pins 1 and 2 and wait approximately five seconds d Replace the jumper plug on pin 1 3 Close the computer cover 4 Connect your computer and devices to electrical outlets and turn them on Back to Contents Page NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer ...

Страница 52: ...tents Page Technical Overview Dell Dimension 5000 Service Manual Inside View of Your Computer System Board Components Power Supply DC Connector Pin Assignments Inside View of Your Computer System Board Components ...

Страница 53: ...Power Supply DC Connector Pin Assignments DC Power Connector P1 ...

Страница 54: ...umber Signal Name 18 AWG Wire 1 3 3 VDC Orange 2 3 3 VDC Orange 3 COM Black 4 Red 5 Black 6 Red 7 Black 8 Gray 9 Purple 10 Yellow 11 Orange 12 Blue 13 Black 14 Green 15 Black 16 Black 17 Black 18 N C 19 Red 20 Red Sense connector ...

Страница 55: ...tiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any propr...

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