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Troubleshooting

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57

Troubleshooting

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

.

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:

1

Turn off both your computer and the monitor.

2

Unplug the video cable from the back of the computer. To ensure proper Self-Test

operation, remove all digital and the analog cables from the back of computer.

3

Turn on the monitor.

The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode,
the power LED remains white. Also, depending upon the selected input, one of the
dialogs shown below will continuously scroll through the screen.

or

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Содержание DELL-UP2716DA

Страница 1: ...Model UP2716DA Regulatory model UP2716Dt Dell UltraSharp UP2716DA User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2020 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 202...

Страница 3: ... Quality and Pixel Policy 21 Ergonomics 22 Handling and moving your display 24 Maintenance guidelines 25 Setting Up the Monitor 26 Attaching the Stand 26 Using the Tilt Swivel and Vertical Extension 29 Adjusting the Rotation Display Settings of Your System 30 Connecting Your Monitor 30 Organizing Your Cables 33 Removing the Monitor Stand 33 Wall Mounting Optional 34 Contents 3 ...

Страница 4: ...ing the On Screen Display OSD Menu 38 Troubleshooting 57 Self Test 57 Built in Diagnostics 59 Common Problems 60 Product Specific Problems 61 Appendix 63 FCC Notices U S only and Other Regulatory Information 63 Contacting Dell 63 EU product database for energy label and product information sheet 63 ...

Страница 5: ...urbing reflections from surrounding light and bright surfaces WARNING Use of controls adjustments or procedures other than those specified in this documentation may result in exposure to shock electrical hazards and or mechanical hazards For information on safety instructions see the Safety Environmental and Regulatory Information SERI ...

Страница 6: ...shown below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country ...

Страница 7: ...iation VESA 100 mm mounting holes for flexible mounting solutions Ultra thin bezel minimizes the bezel gap in multi monitor usage enabling easier set up with an elegant viewing experience Extensive digital connectivity with DP mDP HDMI and USB 3 0 helps future proof your monitor High Dynamic Contrast Ratio 2 000 000 1 Supports major industry standards 100 AdobeRGB 100 sRGB 100 REC709 98 DCI P3 Plu...

Страница 8: ... panel controls Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator Solid white light indicates the monitor is turned on and functioning normally Blinking white light indicates the monitor is in Standby Mode ...

Страница 9: ...m monitor 4 Security lock slot Secures monitor with security cable lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Dell soundbar mounting slots Attaches the optional Dell soundbar NOTE Please remove the plastic strip covering the mounting slots before affixing the Dell Soundbar Dell soundbar is sold separate...

Страница 10: ...r computer with DP cable 4 mDP connector in Connect your computer with mDP to DP cable 5 DP connector out DP output for MST multi stream transport capable monitor DP 1 1 monitor can only be connected as the last monitor in the MST chain To enable MST refer to instruction on section Connecting the Monitor for DP MST Function NOTE Remove the rubber plug when use DP out connector USB downstream port ...

Страница 11: ... ports 2 Connect your USB device You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor 9 Stand lock Lock the stand to the monitor using a M3 x 6 mm screw screw not included Monitor Specifications Flat Panel Specifications Model Screen type Active matrix TFT LCD Panel type In plane switching IPS Viewable image Diagonal 68 47...

Страница 12: ...layback 480i 480p 576i 576p 720p 1080i 1080p QHD Preset Display Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical 720 x 400 31 5 70 0 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 0 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 8...

Страница 13: ...tion 0 3 W Off Mode 1 0 3 W Standby Mode 1 30 5 W On Mode 1 130 W Max 2 28 2 W Pon 3 89 3 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method...

Страница 14: ...eight compressed 410 3 mm 16 15 inches Width 611 4 mm 24 07 inches Depth 200 3 mm 7 89 inches Dimensions without stand Height 362 5 mm 14 27 inches Width 611 4 mm 24 07 inches Depth 51 4 mm 2 02 inches Stand dimensions Height extended 433 4 mm 17 06 inches Height compressed 387 2 mm 15 24 inches Width 292 4 mm 11 51 inches Depth 200 3 mm 7 89 inches Weight Weight with packaging 9 52 kg 20 99 lb We...

Страница 15: ...5 C 32 F to 95 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 443 7 BTU hour maximum 104 07 BTU hour On Mode ...

Страница 16: ...nector in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 17: ...ut Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 18: ...ector Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 DP_PWR ...

Страница 19: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 20: ... 2 at left side 2 at bottom Power Charging Port the one on the left side Port with lightning icon supports fast current charging capability if the device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the standby mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer spee...

Страница 21: ...lay identification data EDID using display data channel DDC protocols so the computer can configure itself and optimize the monitor settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is no...

Страница 22: ... stretches to relieve tension in the neck arm back shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflectio...

Страница 23: ...obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned directly in front of the user feet flat on the floor wrists relaxed and flat ...

Страница 24: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Страница 25: ...o clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notic...

Страница 26: ...hased any other stand see the documentation shipped with the stand to set it up CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand Remove the monitor protective cover and place the monitor with its front facing downward on it Insert the two tabs on the upper part of the stand to the groove on the back of the monitor Press the st...

Страница 27: ...ing Up the Monitor 27 Hold the stand base with the triangle mark facing upward Align the stand base protruded blocks to the matching slot on the stand Insert the stand base blocks fully into the stand slot ...

Страница 28: ...28 Setting Up the Monitor Lift the screw handle and turn the screw clockwise After fully tighten the screw fold the screw handle flat within the recess ...

Страница 29: ...or set up instructions Tilt Swivel and Vertical Extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up to avoid hitting the bottom edge of the monitor...

Страница 30: ...u have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the ...

Страница 31: ...monitor to switch to mDP Connecting the HDMI cable Optional Connecting the monitor for DP Multi Stream Transport MST function NOTE Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when use DP out connector ...

Страница 32: ...SB 3 0 ports on the two computers Then use the OSD menu to select between the two USB upstream sources and input sources See USB Select Switch NOTE When connecting two computers to the monitor the monitor s USB downstream ports for the keyboard and mouse can be assigned to different input signals from the two computers by changing the USB Selection setting from the OSD menu See USB Selection for d...

Страница 33: ...chment organize all cables as shown above Removing the Monitor Stand CAUTION To prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a s...

Страница 34: ...th or cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum we...

Страница 35: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 36: ...t menu 3 Shortcut key Input Source Use this button to choose from a list of Input Source 4 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 5 Exit Use this button to go back to the main menu or exit the OSD main menu 6 Power button with power status light To turn the monitor on or off Solid white light indicates the monitor is turn...

Страница 37: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 38: ... main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Press the button once to return to...

Страница 39: ...rightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input...

Страница 40: ...P input source HDMI 1 Select the HDMI 1 input when you are using the HDMI connector Use to select the HDMI 1 input source HDMI 2 Select the HDMI 2 input when you are using the HDMI connector Use to select the HDMI 2 input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults ...

Страница 41: ...e default preset mode Multimedia Ideal for multimedia applications Movie Ideal for movies Game Ideal for most gaming applications Paper Loads brightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Applies to RGB input format only Color Temp The screen appears warmer with a red yellow tint with slider set at 5 000K o...

Страница 42: ... of DCI P3 digital cinema color standard CAL1 CAL2 User calibrated preset mode using Dell Ultrasharp Color Calibration Software or other Dell approved software Dell Ultrasharp Color Calibration Software works with the X rite colorimeter i1Display Pro The i1Display Pro can be purchased from the Dell Electronics Software and Accessories website NOTE Accuracy of sRGB Adobe RGB Rec 709 DCI P3 CAL1 and...

Страница 43: ... mode Use the and buttons to select the Gain Offset Hue Saturation Gain Select it to adjust input RGB signal gain level default value are 100 Offset Select it to adjust RGB black level offset value default value are 50 to control your monitor base color Hue Select it to adjust RGBCMY hue value individually default value are 50 Saturation Select it to adjust RGBCMY saturation value individually def...

Страница 44: ...ayer supports only YPbPr output Gamma Allows you to set the Gamma to PC or MAC Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjust image Aspect Ratio Adjust the image ratio to Wide 16 9 Auto Resize 4 3 or 1 1 Monitor Sleep Sleep After Timeout Monitor goes into sleep after timeout Never Monitor never goes into sleep Sharpness Makes the ima...

Страница 45: ...u to set the Response Time to Normal or Fast MST DP Multi Stream Transport Set to ON enables MST DP out Set to OFF disables MST function Uniformity Compensation Select screen brightness and color uniformity compensation settings Off is factory calibrated setting by default Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and col...

Страница 46: ...rings up a window displaying image from another input source Thus you can watch two images from different sources at the same time Main Window Sub Window DP mDP HDMI 1 HDMI 2 DP X mDP X HDMI 1 X HDMI 2 X NOTE When you use the PIP PBP feature the DP MST Daisy Chain function is disabled ...

Страница 47: ... I II I II PBP Full off I II I PIP PBP Sub Select between the different video signals that may be connected to your monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Left Top Right Bottom Right or Bottom left USB Select Switch Select to switch between the USB upstream sources in PBP mode Video Swap Swap Main Sub video Contrast Sub Cha...

Страница 48: ... upstream ports The display and USB upstream ports connection can be changed by selecting the input source function When you use only one upstream port the connected upstream port is active NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port USB 1 Use the to Indicate the...

Страница 49: ...o settings Energy Power Button LED Allows you to set the state of the power light to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Select this option to restore default Energy settin...

Страница 50: ...g to your display rotation Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All button...

Страница 51: ...PIP PBP Modes USB Select Switch or Video Swap and set as shortcut key Reset Personalization Restores shortcut keys to factory defaults Other Select this option to adjust the OSD settings such as the DDC CI LCD conditioning and so on Button Sound The monitor beeps every time a new option is selected in the menu This feature enables or disables the sound ...

Страница 52: ...ff this feature Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Select Enable to start the process Reset Other Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the fact...

Страница 53: ...es not support a particular resolution mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 2560 x 1440 You can see the following message before the DDC CI function is disabled ...

Страница 54: ...nitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input Select OSD items of On in Standby Mode in Energy feature the following message will appear If adjust the Brightness level above the default level over 75 the following message will appear ...

Страница 55: ...ng the Monitor 55 If either DP mDP HDMI 1 or HDMI 2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or or See Troubleshooting for more information ...

Страница 56: ...Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Apply If you do not see 2560 x 1440 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download t...

Страница 57: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Страница 58: ...ble becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Страница 59: ...s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to in...

Страница 60: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Страница 61: ... Options or Mac Energy Saver setting Alternatively use a dynamically changing screensaver Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons...

Страница 62: ...or may display in full screen Run the built in diagnostics No image when using DP connection to the PC Black screen Verify which DP standard DP 1 1a or DP 1 2 is your Graphics Card certified to Download and install the latest graphics card driver Some DP 1 1a graphics card cannot support DP 1 2 monitors Go to OSD menu under Input Source selection press and hold DP select key for 8 sec to change th...

Страница 63: ...port and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the top left corner of the ...

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