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Troubleshooting

Suggested Solutions

Regulatory Information

Dell Universal Dock-D6000 complies with the FCC/CE rules and abides by worldwide 
regulatory compliance, engineering, and environmental affairs. 

Contacting Dell:

1. Visit www.dell.com/support
2. Select your support category
3. Select the appropriate service or support link based on your need. 

Or Visit:
http://www.displaylink.com/support/.

R

1. If your monitor is connected to the dock, the video 

    output on your computer may be disabled. You can 

    enable the video output under Control Panel 

    Items\Display\Change Display Setting. 

2. Check the resolution settings on your computer. Your 

    monitor may support higher resolutions than what the 

    dock is able to support. Refer to the Display Resolution 

    Table in the User Guide of your dock for more 

    information on maximum resolution capacity.

3. Make sure the video cable (HDMI or DisplayPort) is 

    connected properly to the monitor and the dock. 

    Ensure to select the correct video source on your

    monitor (refer to your monitors documentation for more 

    information about changing the video source).

4. If only one monitor is shown and the other monitor is 

    not. Download the latest driver from the Displaylink 

    website to install or Connect to Windows Update with 

    dock (by using Wi-Fi or Ethernet port of the laptop).

5. Try with a different monitor and Laptop computer that is 

    known to be good, if possible.

No video on the monitors 

attached to High Definition 

Multimedia Interface (HDMI),

or DisplayPort (DP) port on the 

dock.

Содержание D6000

Страница 1: ...D6000 User Guide DellTM Universal Dock ...

Страница 2: ...arks of Dell Inc Intel Centrino Core and Atom are either trademarks or registered trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under li...

Страница 3: ...x USB C front Data only and PowerShare 1 x HDMI 2 x DisplayPort Gigabit Ethernet Combo Audio Headphone Mic Audio Line out Supports USB 3 1 Gen1 Product capability product signals at 5 Gbps Marketing name SuperSpeed USB Note USB 3 1 Gen1 and USB 3 0 terms are synonymous Power LED Indication Normal working mode White light Platform standby Amber light Power Off Light Off LAN port LED Indication Conn...

Страница 4: ... Maximum resolution and refresh rate supported for your display Note Maximum Resolution Refresh Rate will also depend on EDID table of monitors If without DisplayLink driver HDMI out will be from Alt mode and 4K 30Hz DP 1 DP 2 HDMI DP 1 DP 2 HDMI Output Inputs plug in DP 1 DP 1 DP 1 DP 1 DP 1 DP 2 DP 2 DP 2 DP 2 DP 2 HDMI HDMI HDMI HDMI HDMI 4K 60Hz 4K 60Hz 4K 60Hz 4K 60Hz 4K 60Hz 4K 60Hz 4K 60Hz ...

Страница 5: ... 5 Product Overview Front View Audio Combo USB 3 0 USB 3 0 USB C HDMI Ethernet DP DP Power in USB 3 0 Audio line out USB 3 0 Back View ...

Страница 6: ...tter Memory 8GB Video Card Intel HD 4000 ATI Radeon HD 8650 NVidia GeForce 7xxM or better with drivers released specifically for the Windows version USB USB 3 0 Disk 7200RPM or SSD If playing UHD content 4K the system must be capable of decoding the 4K video in the GPU Operating System Wins OS Win 7 8 8 1 10 32 64 bits with DisplayLink Driver version 8 2 onwards Ubuntu OS 14 04 2 or greater Chrome...

Страница 7: ... 8 1 10 Setup 1 Start to install the drivers first before connecting the Dock to your computer It is recommended to download the latest drivers from below support website For network IT administrators please visit this link for a corporate installation software package User registration required http www displaylink com corporateinstall dell com support displaylink com downloads ...

Страница 8: ... USB 3 0 Type A platform connection USB A 3 1 b Connect your dock and peripherals to your PC 3 2 b Connect your dock and peripherals to your PC Only two video at one time 3 1 a USB C platform connection USB C ...

Страница 9: ... 9 Features ...

Страница 10: ... Sets this screen as the main display Switches off the display of the notebook and makes the DisplayLink display the main display Copies what is on the main display and reproduces it on this display Switches off the display Use this function to adjust the size of the windows to fit the TV screen To set the display into extended mode 1 Click on the DisplayLink icon 2 Select Extend The device is now...

Страница 11: ...een The red border shows the size of the new Windows desktop Use the and controls on the Fit to TV GUI to change the size of the red border until it fits on the TV screen Note Finer configuration of the size of the border can be achieved by holding down the CTRL key and clicking the and 3 Once the red border is at the edges of the TV screen click Apply to resize the Windows desktop ...

Страница 12: ...he power wait 10 seconds and then reconnect Update to the latest USB 3 0 host controller driver HDCP content support is currently not available Get the driver by either Downloading the latest driver from the Displaylink website or Connect to Windows Update with dock by using Wi Fi or Ethernet port of the laptop Remove all USB devices connected to the dock some unqualified boot devices may cause lo...

Страница 13: ...iled to wake up from Ethernet port Laptop fail to power charge when the dock is connected to your computer Check the settings under BIOS Items to make sure laptop supports wake up from Ethernet port function This can occur when entering extend mode with low system resources The PC does not have enough memory to start an extend display Close down any unused applications The situation may also be im...

Страница 14: ...pport higher resolutions than what the dock is able to support Refer to the Display Resolution Table in the User Guide of your dock for more information on maximum resolution capacity 3 Make sure the video cable HDMI or DisplayPort is connected properly to the monitor and the dock Ensure to select the correct video source on your monitor refer to your monitors documentation for more information ab...

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