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Contents

Troubleshooting

. . . . . . . . . . . . . . . . . . .

Tools

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Power Lights

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Beep Codes

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Error Messages

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System Messages

. . . . . . . . . . . . . . . . . .

Troubleshooting Software and Hardware
Problems

. . . . . . . . . . . . . . . . . . . . . .

Dell Diagnostics

. . . . . . . . . . . . . . . . . . .

Troubleshooting Tips

. . . . . . . . . . . . . . . . . . .

Power Problems

. . . . . . . . . . . . . . . . . .

Memory Problems

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Lockups and Software Problems

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Dell Technical Update Service

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Dell Support Utility

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Reinstalling Software

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Drivers

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Identifying Drivers

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Reinstalling Drivers and Utilities

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Restoring Your Operating System

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Using Microsoft

Windows

System Restore

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Using Dell™ Factory Image Restore

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Using the Operating System Media

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book.book Page 4 Thursday, October 16, 2008 12:19 PM

Содержание Core2 Duo E4300

Страница 1: ...k Reference Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Model PP13S ...

Страница 2: ...rohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell theDELL logo Latitude Latitude ON Wi Fi Catcher DellConnect and ExpressCharge are trademarks of Dell Inc Bluetooth...

Страница 3: ... Switch and Dell Wi Fi Catcher Network Locator 11 2 Setting Up Your Computer 13 Quick Setup 13 Connecting to the Internet 16 Setting Up Your Internet Connection 16 Transferring Information to a New Computer 17 Microsoft Windows Vista Operating System 17 Microsoft Windows XP 18 3 Specifications 21 ...

Страница 4: ...ooting Tips 40 Power Problems 40 Memory Problems 41 Lockups and Software Problems 42 Dell Technical Update Service 44 Dell Support Utility 45 5 Reinstalling Software 47 Drivers 47 Identifying Drivers 47 Reinstalling Drivers and Utilities 48 Restoring Your Operating System 50 Using Microsoft Windows System Restore 50 Using Dell Factory Image Restore 52 Using the Operating System Media 53 ...

Страница 5: ...9 Technical Support and Customer Service 60 DellConnect 60 Online Services 60 AutoTech Service 61 Automated Order Status Service 61 Problems With Your Order 61 Product Information 62 Returning Items for Warranty Repair or Credit 62 Before You Call 63 Contacting Dell 65 Index 67 ...

Страница 6: ...6 Contents ...

Страница 7: ...About Your Computer 7 About Your Computer Front View 1 camera optional 2 display 3 keyboard status lights 4 keyboard 2 1 3 4 7 8 9 6 5 11 12 15 16 21 13 17 14 18 10 20 19 ...

Страница 8: ...l Wi Fi Catcher Network Locator button 11 audio line out and microphone line in connectors 12 optical drive 13 ExpressCard slot 14 fingerprint reader optional 15 contactless smart card reader optional 16 track stick 17 SecureDigital SD card slot 18 touch pad 19 track stick buttons touch pad buttons 20 device status lights 21 ambient light sensor and microphone ...

Страница 9: ...unning Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer 1 hard drive 2 smart card slot 3 air vents 4 eSATA USB connector 5 video connector 6 security cable slot 7 AC adapter connector 8 power light battery light 9 battery 10 network connector RJ 4...

Страница 10: ...ving or replacing the battery turn off the computer Then disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The batt...

Страница 11: ... Use the wireless switch to enable or disable wireless network devices and the Wi Fi Catcher Network Locator to locate networks For information about connecting to the Internet see Connecting to the Internet on page 16 wireless switch icon Dell Wi Fi Catcher Network Locator icon ...

Страница 12: ...12 About Your Computer ...

Страница 13: ...ips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the ...

Страница 14: ...ur Computer 2 Connect the network cable 3 Connect USB devices such as a mouse or keyboard 4 Connect IEEE 1394 devices such as a DVD player 5 Open the computer display and press the power button to turn on the computer ...

Страница 15: ...ll any cards or connect the computer to a docking device or other external device such as a printer 6 Connect to the Internet See Connecting to the Internet on page 16 for more information 1 Internet service 2 cable or DSL modem 3 wireless router 4 laptop with wired connection 5 laptop with wireless connection 1 2 3 1 2 3 4 5 ...

Страница 16: ...up If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate section below NOTE If you cannot connect to the Internet see the Dell Technology Guide If you have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later...

Страница 17: ...u have a setup CD click Use the CD I got from an ISP 4 Click Next If you selected Set up my connection manually in step 3 continue to step 5 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 5 Click the appropriate option under How do you want to connect to the Internet and click Next 6 Use the setup in...

Страница 18: ...Files and Settings Transfer Wizard Running the Files and Settings Transfer Wizard With the Operating System Media NOTE This procedure requires the Operating System media This media is optional and may not be included with certain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settin...

Страница 19: ... computer 3 On the Finished screen click Finished and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows ...

Страница 20: ...o transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 7 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions o...

Страница 21: ...he 32 KB per instruction 32 KB data cache per core L2 cache 6 MB Front side bus frequency up to 1067 MHz System Information Chipset Intel GS45 chipset Data bus width 64 bit DRAM bus width 64 bit Processor address bus width 36 bit Flash EPROM SPI 32 Mbit ExpressCard Optional NOTE The ExpressCard slot is designed only for ExpressCards It does NOT support PC Cards ExpressCard connector ExpressCard sl...

Страница 22: ...environment Insert eject cycles certified for up to 100 000 cycles Secure Digital SD Memory Card Reader Cards supported SD SDIO SD HC Mini SD MMC MMC Mini MMC Memory Memory module connector two DDR3 SODIMM sockets Memory module capacities 512 MB one SODIMM 1 GB one SODIMM 2 GB one SODIMM or two SODIMMs 4 GB one SODIMM or two SODIMMs 64 bit Microsoft Windows Vista operating system only 8 GB two SOD...

Страница 23: ...see your Service Manual at support dell com Ports and Connectors Audio microphone connector and stereo headphone speakers connector IEEE 1394 4 pin connector Mini Card support internal expansion slots one dedicated half Mini Card slot for WLAN one dedicated full Mini Card slot for WWAN Mobile Broadband Network adapter RJ 45 network connector Smart card reader integrated smart card reader USB eSATA...

Страница 24: ... memory of more than 512 MB Video output video connector Audio Audio type two channel high definition audio Audio controller IDT 92HD71B Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal high definition audio codec External microphone in connector and stereo headphones speakers connector Speakers two 1 watt 4 ohm speakers Internal speaker amplifier 1 watt per cha...

Страница 25: ...gle 0 closed to 160 except when docked Viewing angles Horizontal 40 40 Vertical 15 30 Pixel pitch 0 2235 mm 0 008799 inch Typical power consumption panel with backlight 4 3 W maximum Keyboard Number of keys 83 U S and Canada 84 Europe 87 Japan Layout QWERTY AZERTY Kanji Size full sized 19 05 mm key pitch Touch Pad X Y position resolution 240 cpi Size Width 68 mm 2 677 inch sensor active area Heigh...

Страница 26: ...ximately 0 41 inch battery slice Width 207 6 mm 8 17 inches 3 cell and 6 cell 298 3 mm 11 74 inches battery slice Weight 0 18 kg 0 4 lb 3 cell 0 33 kg 0 73 lb 6 cell 0 71 kg 1 56 lb battery slice Voltage 11 1 VDC 3 cell 6 cell and battery slice Charge time approximate Computer off approximately 3 hours and 20 minutes to 100 capacity approximately 2 5 to 4 hours with the battery slice Operating tim...

Страница 27: ... 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F PA 12 65 W Travel AC adapter Output voltage 19 5 V DC Output current 3 34 A Height 15 mm 0 6 inches Width 66 mm 2 6 inches Depth 127 mm 5 0 inches Weight 0 29 kg 0 64 lb PA 3E 90 E Series AC adapter Output voltage 19 5 V DC Output current 4 62 A Height 15 mm 0 6 inches Width 70 mm 2 8 inches Length 147 mm 5 8 inches Weight 0 345 kg 0 76 lb Fingerprin...

Страница 28: ...e humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in operating status and a 2 ms half sine pulse for operating specification also measured with hard drive in head parked position and a 2 ms halfsine pulse for...

Страница 29: ...receiving power If the power light is steady blue and the computer is not responding ensure that the display is connected and powered on If the power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is blinking amber the computer is receiving electrical power a device such as a ...

Страница 30: ... computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error 2 If available install good memory of the same type into your computer see your Service Manual at support dell com 3 If the problem persists contact Dell 3 Possible system board failure Contact Dell 4 RAM Read Write failure 1 Ensure th...

Страница 31: ...BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 65 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the...

Страница 32: ...Y OF THE FOLLOWING CHARACTERS Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of pape...

Страница 33: ...ch the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program See your Service Manual at support dell com for more information KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 38 KEYBOAR...

Страница 34: ...e them See your Service Manual at support dell com for more information MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may b...

Страница 35: ...e program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start He...

Страница 36: ...ioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 38 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate...

Страница 37: ...al at support dell com NO TIMER TICK INTERRUPT A chip on the system board might be malfunctioning or system board failure see Contacting Dell on page 65 for assistance USB OVER CURRENT ERROR Disconnect the USB device Use external power source for the USB device NOTICE HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE DELL RECOMMENDS THAT YOU BA...

Страница 38: ...tices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems see Lockups and Software Problems on page 42 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures ...

Страница 39: ...ics utility partition on your hard drive and follow the instructions on the screen Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers and Utilities media 2 Shut down and restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows d...

Страница 40: ...res in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Power Problems CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_comp...

Страница 41: ...on cards including graphics cards see your Service Manual at support dell com IF THE POWER LIGHT IS STEADY AMBER There is a power problem a device may be malfunctioning or incorrectly installed Ensure that the processor power cable is securely connected to the system board power connector see your Service Manual at support dell com Ensure that the main power cable and the front panel cable are sec...

Страница 42: ...communicating with the memory Ensure that you are following the memory installation guidelines see your Service Manual at support dell com Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Specifications on page 21 Run the Dell Diagnostics see Dell Diagnostics on page 38 Lockups and Software Problems CAUT...

Страница 43: ...isk CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel P...

Страница 44: ... software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY Use a virus scanning program to check the hard drive floppy disks CDs or DVDs Save and close any open files or programs and shut down...

Страница 45: ...to support dell com and download the software The Dell Support Utility is customized for your computing environment The icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell Support Icon Click or right click the icon to perform the following tasks Check your computing environment View the Dell Support Utility settings Access the help file f...

Страница 46: ...46 Troubleshooting ...

Страница 47: ...If you are an administrator on the computer click Continue otherwise contact your administrator to continue Microsoft Windows XP 1 Click Start Control Panel 2 Under Pick a Category click Performance and Maintenance and click System 3 In the System Properties window click the Hardware tab and click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle wit...

Страница 48: ...nd click Properties 4 Click the Drivers tab Roll Back Driver Windows XP 1 Click Start My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 50 to return your ...

Страница 49: ...ight not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the documentation that came with the device A message appears stating that the Drivers and Utilities media is detecting hardware in your computer The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these compo...

Страница 50: ...ge Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received the Operating System media with...

Страница 51: ...ext and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore see Undoing the Last System Restore on page 51 Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system re...

Страница 52: ...ecked Using Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not...

Страница 53: ...ory Image Restore click Cancel 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 8 Click Finish to r...

Страница 54: ...ws The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 i...

Страница 55: ...n contacting support NOTE Your Service Tag Express Service Code is located on your computer Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Notebook System Software NSS Readme files NOTE Readme f...

Страница 56: ... operating system Using and maintaining devices Understanding technologies such as RAID Internet Bluetooth wireless technology e mail networking and more Dell Latitude ON The Dell Latitude ON guide may have shipped with your computer NOTE Dell Latitude ON is an optional feature Overview of Dell Latitude ON How to set up configure and use the application How to connect to the Internet using Latitud...

Страница 57: ...Finding Information 57 Microsoft Windows License Label Your Microsoft Windows License is located on your computer Provides your operating system product key Document Media Label Contents ...

Страница 58: ...58 Finding Information ...

Страница 59: ...available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 60 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 65 NOTE Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary ...

Страница 60: ...ect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap As...

Страница 61: ...uters When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 65 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you f...

Страница 62: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 64 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 65 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 63: ...list see Diagnostics Checklist on page 64 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before...

Страница 64: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 65: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Страница 66: ...66 Getting Help ...

Страница 67: ...ics 38 starting from the Drivers and Utilities media 39 starting from your hard drive 39 Dell Factory Image Restore 53 Dell Latitude ON guide 56 Dell Latitude ON Reader Help 56 Dell Technology Guide 56 Dell Wi Fi Catcher Network Locator 11 DellConnect 60 diagnostics beep codes 29 Dell 38 documentation 55 Dell Latitude ON guide 56 Dell Latitude ON Reader Help 56 Dell Technology Guide 56 Service Man...

Страница 68: ...necting 16 setting up 16 Wi Fi Catcher Network Locator 11 wireless switch 11 L license label 57 M media Drivers and Utilities 55 operating system 55 memory troubleshooting 41 N networks connecting 15 overview 15 Wi Fi Catcher Network Locator 11 wireless switch 11 Notebook System Software 55 O operating system Dell Factory Image Restore 52 media 53 reinstalling 55 System Restore 50 Operating System...

Страница 69: ... 43 44 updates 44 specifications 21 smart card 22 support 59 contacting Dell 65 DellConnect 60 online services 60 regional 60 technical support and customer service 60 support information 56 System Restore 50 enabling 52 T Terms and Conditions 56 transferring information to a new computer 17 troubleshooting 29 56 blue screen 44 computer not responding 42 Dell Diagnostics 38 error messages 31 memor...

Страница 70: ... Driver Rollback 48 Program Compatibility wizard 43 reinstalling 55 returning to a previous device driver version 48 System Restore 50 Windows XP Device Driver Rollback 48 Files and Settings Transfer Wizard 17 reinstalling 55 returning to a previous device driver version 48 setting up Internet connection 17 System Restore 50 wizards Files and Settings Transfer Wizard 17 Program Compatibility wizar...

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