13
Troubleshooting
Problems
Possible causes
Possible solutions
Sound bar not
functioning properly.
Sound bar not
detected or
synchronized.
•
If required for your Dell
monitor, connect one end of
the uplink cable to the USB
port on the Dell monitor and to
the USB port on your Dell
computer.
•
Once the USB cable is plugged
into the USB power source,
observe if the white LED on
the right of the sound bar
lights up.
•
If the LED is not lit, check if
the USB is properly inserted to
the USB port.
•
If LED is lit and the sound bar
does not function, remove or
unplug the sound bar from the
system and restart the
computer.
•
Plug in the sound bar again and
check if the LED lights up.
•
If the sound bar still fails to
connect, check if the sound
bar is present in
Device
Manager
.
•
Swap the USB sound bar to
another USB port.
•
If the other USB port works,
the first USB port maybe
faulty.
•
If the other USB port does not
work, follow the steps below.
•
Swap with a known-good USB
Speaker or device (e.g.
keyboard) or connect the
sound bar to another system.
•
If there is no other mouse or
system available to test with,
