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About Your Computer

Mini Tower — Front View

optical drive

optical-drive eject button

optical-drive bay filler panel

floppy drive

USB 2.0 connectors (2)

drive-activity light

power button, power light

headphone connector

microphone connector

Содержание 464-3659 - OptiPlex - 360

Страница 1: ...erence Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Models DCSM and DCNE ...

Страница 2: ...ion Corporation Reverse engineering or disassembly is prohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo OptiPlex and DellConnect are trademarks of Dell...

Страница 3: ...ont View 10 Desktop Back View 11 Desktop Back Panel Connectors 12 2 Setting Up Your Computer 13 Quick Setup 13 Installing Your Computer in an Enclosure 18 Connecting to the Internet 20 Setting Up Your Internet Connection 20 Transferring Information to a New Computer 21 Microsoft Windows Vista Operating System 21 Microsoft Windows XP 21 ...

Страница 4: ... Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41 6 Reinstalling Software 43 Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43 Restoring Your Operating System 45 Using Microsoft Windows System Restore 46 Using Dell Factory Image Restore 46 Using the Operating System Media 47 ...

Страница 5: ...1 Technical Support and Customer Service 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order Status Service 53 Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit 54 Before You Call 55 Contacting Dell 57 Index 59 ...

Страница 6: ...6 Contents ...

Страница 7: ...i Tower Front View 1 optical drive 2 optical drive eject button 3 optical drive bay filler panel 4 floppy drive 5 USB 2 0 connectors 2 6 drive activity light 7 power button power light 8 headphone connector 9 microphone connector 1 2 4 6 5 7 8 9 3 ...

Страница 8: ...uter Mini Tower Back View 1 cover release latch and cable security slot 2 padlock ring 3 power cable connector 4 voltage selector switch 5 back panel connectors 6 expansion card slots 4 7 power supply vent 2 1 6 5 3 7 4 ...

Страница 9: ...nnectors 1 parallel printer connector 2 link integrity light 3 network adapter connector 4 network activity light 5 line out connector 6 line in microphone connector 7 USB 2 0 connectors 6 8 VGA video connector 9 serial connector 1 2 8 7 3 4 5 6 9 ...

Страница 10: ...tors 2 3 drive activity lights 4 power button power light 5 drive activity lights 6 headphone connector 7 microphone connector 8 optical drive tray eject button 9 floppy drive eject button 10 cover release latch grip and cable security slot 11 padlock ring 2 3 5 6 7 10 9 8 4 11 1 ...

Страница 11: ... Your Computer 11 Desktop Back View 1 expansion card slots 3 2 back panel connectors 3 power connector 4 voltage selector switch 5 padlock ring 6 cover release latch grip and security cable slot 1 6 4 5 3 2 ...

Страница 12: ...nectors 1 parallel printer connector 2 network activity light 3 network adapter connector 4 link integrity light 5 line out connector 6 line in microphone connector 7 USB 2 0 connectors 6 8 VGA video connector 9 serial connector 1 2 8 7 3 4 5 6 9 ...

Страница 13: ...in any of the procedures in this section follow the safety instructions that shipped with your computer NOTE Some devices may not be included if you did not order them 1 Connect the monitor using only one of the following cables Dual monitor Y adapter cable White DVI cable Blue VGA cable ...

Страница 14: ...14 Setting Up Your Computer ...

Страница 15: ...Setting Up Your Computer 15 2 Connect a USB device such as a keyboard or mouse ...

Страница 16: ...CE Ensure that you connect the network cable to the connector identified with the icon shown in the following illustration 4 Connect the modem NOTICE Ensure that you connect the modem to the connector identified with the icon shown in the following illustration ...

Страница 17: ...Setting Up Your Computer 17 5 Connect the power cable s 6 Press the power buttons on the monitor and the computer ...

Страница 18: ...uter NOTICE The operating temperature specifications indicated in this document reflects the maximum ambient operating temperature The room ambient temperature needs to be a consideration when you install your computer in an enclosure For example if the ambient room temperature is at 25 C 77 F depending on your computer s specifications you only have 5 to 10 C 9 to 18 F temperature margin before y...

Страница 19: ...n If your enclosure has doors the doors need to be of a type that allows at least a 30 percent airflow through the enclosure at the front and at the back NOTICE Do not install your computer in an enclosure that does not allow airflow Restricting the airflow impacts your computer s performance possibly causing it to overheat If your computer is installed in a corner on a desk or under a desk leave ...

Страница 20: ...f you are using a DSL or cable satellite modem connection contact your ISP or cellular phone service for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to...

Страница 21: ...use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection Chose Dial up if you will use a dial up modem or ISDN NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Transferring Information to a New Computer Micro...

Страница 22: ...ires the Operating System media This media is optional and may not be included with certain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen ...

Страница 23: ...e Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files...

Страница 24: ...ears 7 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all ...

Страница 25: ...ocessor type Intel Core 2 Duo processor Intel Pentium Dual Core processor Intel Celeron Dual Core processor Intel Celeron processor Level 2 L2 cache at least 512 KB pipelined burst eight way set associative writeback SRAM System Information Chipset Intel G31 ICH7 DMA channels seven Interrupt levels 24 BIOS chip NVRAM 8 Mb NIC integrated network interface capable of 10 100 1000 communication Memory...

Страница 26: ...e and headphone connectors on front panel line in and line out audio connectors on back panel to support microphone Expansion Bus Bus type PCI 2 3 PCI Express 1 0A SATA 1 0 and 2 0 USB 2 0 Bus speed 133 MB s PCI x1 slot bidirectional speed 500 MB s PCI Express x16 slot bidirectional speed 8 GB s PCI Express 1 5 Gbps and 3 0 Gbps SATA 480 Mbps high speed 12 Mbps full speed 1 5 Mbps low speed USB PC...

Страница 27: ...ter RJ 45 connector USB two front panel and six back panel USB 2 0 compliant connectors Audio front panel one microphone and one headphone connector back panel one line out connector and one line in microphone connector Serial two 9 pin connectors 16550C compatible PS 2 two through PS 2 serial expansion card full height Parallel one 25 pin connector bidirectional System board connectors SATA three...

Страница 28: ...utton push button Power light green light Blinking green in sleep state solid green for power on state amber light The blinking amber indicates a problem with the system board A solid amber light when the computer does not start indicates that the system board cannot start initialization This indication could be a system board or a power supply problem see Power Problems on page 37 Drive activity ...

Страница 29: ...f no light The computer is not detecting a physical connection to the network Network activity light on integrated network adapter yellow blinking light Indicates network activity off no light Indicates no network activity Power DC power supply Wattage 255 W Maximum heat dissipation MHD for 255 W power supply 138 W MHD NOTE Heat dissipation is calculated by using the power supply wattage rating Vo...

Страница 30: ...ture 29 C Storage 5 to 95 maximum wet bulb temperature 38 C Maximum vibration Operating 5 to 350 Hz at 0 0002 G2 Hz Storage 5 to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 51 cm sec 20 in sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 127 cm sec 50 in sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 1...

Страница 31: ...mation about your computer Processor Processor type Intel Core 2 Duo processor Intel Pentium Dual Core processor Intel Celeron Dual Core processor Intel Celeron processor Level 2 L2 cache at least 512 KB pipelined burst eight way set associative writeback SRAM System Information Chipset Intel G31 ICH7 DMA channels seven Interrupt levels 24 BIOS chip NVRAM 8 Mb NIC integrated network interface capa...

Страница 32: ...ot can support a PCI Express graphics card 25 W Audio Type optional chassis speaker microphone and headphone connectors on front panel line in and line out audio connectors on back panel to support microphone Expansion Bus Bus type PCI 2 3 PCI Express 1 0A SATA 1 0 and 2 0 USB 2 0 Bus speed 133 MB s PCI x1 slot bidirectional speed 500 MB s PCI Express x16 slot bidirectional speed 8 GB s PCI Expres...

Страница 33: ... on a riser board connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible one 3 5 inch drive bay FlexBay one 5 25 inch drive bay Internally accessible one 3 5 inch SATA drive bay Connectors External connectors Video 15 hole VGA connector Network adapter RJ 45 connector USB two front panel and six back panel USB 2 0 compliant connectors Audio front pan...

Страница 34: ...n connector Processor one 775 pin connector Memory four 240 pin connectors Power 12 V one 4 pin connector Power one 24 pin connector LAN on motherboard LOM through RJ 45 connector on back panel Controls and Lights Front of computer Power button push button Power light green light Blinking green in sleep state solid green for power on state amber light The blinking amber indicates a problem with th...

Страница 35: ...ection to the network Network activity light on integrated network adapter yellow blinking light Power DC power supply Wattage 235 W Maximum heat dissipation MHD For 235 W power supply 126 W MHD NOTE Heat dissipation is calculated by using the power supply wattage rating Voltage see the safety information that shipped with your computer for important voltage setting information 115 230 VAC 50 60 H...

Страница 36: ...ture 38 C Maximum vibration Operating 5 to 350 Hz at 0 0002 G2 Hz Storage 5 to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 51 cm sec 20 in sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 127 cm sec 50 in sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contamina...

Страница 37: ...work ensure that the device is properly connected If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If an error message appears on the screen write down the exact message This message may help support personnel to diagnose and fix the problem s If an error message occurs in a program see the program document...

Страница 38: ...n the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power a device might be malfunctioning or incorrectly installed Remove and then reinstall all memory modules Remove and then reinstall any expansion cards including graphics cards IF THE POWER LIGHT IS STEADY AMBER There is a power problem a d...

Страница 39: ...gnostics on page 41 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Specifications Mini Tower Comp...

Страница 40: ...rams Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 6 seconds until the computer turns off and then restart your computer Other softwar...

Страница 41: ...ption is checked NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen Dell Diagnostics CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Startin...

Страница 42: ...u see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer starts according to the devices specified in the system setup program 3 When the boot device list appears highlight Onboard or USB CD ROM Drive and press Enter 4 Select the Boot from CD ROM option from the menu that appears ...

Страница 43: ... is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 43 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for your computer If you install drivers obtained from other sources your computer might not work correctly Retu...

Страница 44: ...is your first time using the Drivers and Utilities media go to step 2 If not go to step 5 2 When the Drivers and Utilities media installation program starts follow the prompts on the screen NOTE In most cases the Drivers and Utilities program starts running automatically If it does not start Windows Explorer click your media drive directory to display the media contents and then double click the a...

Страница 45: ...for driver software 6 Click Browse and browse to the location to which you previously copied the driver files 7 Click the name of the driver OK Next 8 Click Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files Use ...

Страница 46: ...rams Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start 2 In the Start Search box type System Restore and press Enter 3 Click Undo my last restoration and click Next Using Dell Factory Image Restore NOTICE Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem Using Dell Factory Image Restore permane...

Страница 47: ...dition then click Next The restore process begins and may take 5 or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 10 Click Finish to restart the computer Using the Operating System Media Before reinstalling the operating system try the following Windows Device Driver Rollback see Returning to a Previo...

Страница 48: ...a 3 If the Install Windows message appears click Exit 4 Restart the computer and when the DELL logo appears press F12 immediately If you wait too long and the operating system logo appears wait until you see the Microsoft Windows desktop then restart your computer and try again 5 When the boot device list appears highlight Onboard or USB CD ROM Drive and press Enter This selection changes the boot...

Страница 49: ...en contacting support NOTE Your Service Tag Express Service Code is located on your computer Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Desktop System Software DSS Readme files NOTE Readme f...

Страница 50: ...Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Bluetooth wireless tech...

Страница 51: ...e at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 52 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 57 NOTE Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedur...

Страница 52: ...ect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap As...

Страница 53: ...uters When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 57 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you f...

Страница 54: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 56 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 57 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 55: ...list see Diagnostics Checklist on page 56 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before...

Страница 56: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 57: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Страница 58: ...58 Getting Help ...

Страница 59: ...a 42 starting from your hard drive 41 Dell Technology Guide 50 DellConnect 52 Desktop System Software 49 diagnostics Dell 41 documentation 49 Dell Technology Guide 50 Service Manual 50 drivers 43 drivers and utilities media 49 identifying 43 reinstalling 43 returning to a previous version 43 Drivers and Utilities media 44 Dell Diagnostics 41 drivers and utilities media 49 E End User License Agreem...

Страница 60: ...re 45 operating system media 49 operating system product key 50 P phone numbers 57 power power light conditions 37 troubleshooting 37 problems restore to previous state 46 R regulatory information 50 reinstalling drivers and utilities 43 software 43 S safety information 50 Service Manual 50 Service Tag 49 setup computer 13 installing your computer in an enclosure 18 Internet 20 quick setup 13 soft...

Страница 61: ...ferring information to a new computer 21 troubleshooting 37 50 blue screen 40 computer not responding 39 Dell Diagnostics 41 memory 39 troubleshooting continined power 37 power light conditions 37 program crashes 39 programs and Windows compatibility 40 restore to previous state 45 46 software 39 40 tips 37 U updates software and hardware 41 V view back 8 back panel connectors 7 9 front 7 W warran...

Страница 62: ...62 Index Windows XP Files and Settings Transfer Wizard 21 reinstalling 49 System Restore 45 46 wizards Files and Settings Transfer Wizard 21 Program Compatibility wizard 40 ...

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