Resolving an error code
1.
Record the error information that is displayed on the Operator Panel display or Management GUI
screen.
2.
If possible, cycle library power and retry the operation.
v
If the error does not recur, run Library Verify before normal library operation is continued.
3.
If the error recurs, click the event to see its details. If available, click Troubleshooting on the Event
Ticket Details
screen to get suggestions on how to fix the error. Click OK to close the Event Ticket
Details
screen.
4.
When the proposed solution is applied, run Library Verify before normal library operation is
continued.
Complete the steps in “Resolving an error code” before you complete the User Action that is listed in the
various Event Codes.
Main error events
Table 35. Main error events
Event Code
Message Text and Description
Details and Solution
2000
Move Cartridge failed.
Verify the source and destination elements and retry the move
operation.
2002
The initial module discovery
(detection of expansion
modules) failed.
Ensure that all modules are powered and have the
interconnection cables properly attached. Also, ensure that the
module alignment locks (located at the rear of module) are in the
correct positions.
2003
The library’s temperature
exceeded the critical
temperature threshold.
Check to ensure that
1.
The drive cover plates are installed where no drive exists.
2.
All power supplies are installed.
3.
The ambient room temperature is within limits.
2004
The Library Startup process
failed.
v
Verify that magazines are closed, cartridges are fully seated,
and that no accessor obstructions exist.
v
Verify that all modules are powered and any expansion
modules are cabled correctly with the interconnect cable.
v
Verify that a top and bottom cover is properly installed on the
library.
v
Verify that the module alignment locks (at rear of module) are
in the proper position.
v
If the accessor moves front to back, but not vertically, the
accessor shipping lock might be positioned incorrectly and
must be moved to either the fully locked or fully unlocked
position.
v
If the error persists, review library events for information or
restart the library.
2005
Cable to accessor is broken.
Ensure that the spooling cable is fully seated in the base module
and connected correctly to the accessor assembly.
Troubleshooting
79
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