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Quick Reference Guide
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option
you want.
2
If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell. For information on contacting Dell, see your
online
User’s Guide
.
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab described in
the following table for more information.
4
When the tests are completed, if you are running the Dell Diagnostics from the
Drivers and Utilities
CD (optional)
,
remove the CD.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run
Express Test
first to increase the
possibility of tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically takes an hour or more
and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom Tree
Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem
description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from
system setup, memory, and various internal tests, and it displays the
information in the device list in the left pane of the screen. The device list may
not display the names of all the components installed on your computer or all
devices attached to your computer.
Parameters
You can customize the test by changing the test settings.
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