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Using Support Tools

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups and

Software Problems” on page 20 and run the

Dell Diagnostics before you contact Dell for

technical assistance.
It is recommended that you print these

procedures before you begin.

NOTICE:

Dell Diagnostics works only on

Dell computers.

NOTE:

The

Drivers and Utilities

media

is optional and may not ship with your

computer.

See the System Setup section in the

Service

Manual

to review your computer’s configuration

information, and ensure that the device that

you want to test displays in the system setup

program and is active.
Start the Dell Diagnostics from your hard drive

or from the

Drivers and Utilities

media.

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE:

If your computer cannot display a

screen image, see “Contacting Dell” on

page 34.

Ensure that the computer is connected to an

electrical outlet that is known to be working

properly.
Turn on (or restart) your computer.

When the DELL

™

logo appears, press <F12>

immediately. Select

Diagnostics

from the

boot menu and press <Enter>.

NOTE:

If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft

Windows

desktop;

then, shut down your computer and try again.

NOTE:

If you see a message stating that no

diagnostics utility partition has been found,

run the Dell Diagnostics from the

Drivers

and Utilities

media.

Содержание 1750 - Inspiron - Obsidian

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ... Model PP38L INSPIRON SETUP GUIDE ...

Страница 4: ...n Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel Celeron and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu...

Страница 5: ...atus Lights 10 Left Side Features 12 Computer Base and Display Features 14 Removing and Replacing the Battery 15 Software Features 16 Solving Problems 18 Network Problems 18 Power Problems 19 Memory Problems 20 Lockups and Software Problems 20 Dell Support Center 23 Using Support Tools 23 System Messages 24 Hardware Troubleshooter 25 Dell Diagnostics 26 Restoring Your Operating System 28 Windows O...

Страница 6: ...0 Technical Support and Customer Service 31 Online Services 31 AutoTech Service 32 Product Information 32 Before You Call 33 Contacting Dell 34 Finding More Information and Resources 36 Basic Specifications 38 Index 45 ...

Страница 7: ...ck of the computer and a minimum of 5 1 cm 2 in on all other sides You should never put your computer in an enclosed space such as a cabinet or drawer when it is powered on NOTICE Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protect...

Страница 8: ... the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection NOTICE Do not interrupt the operating system s setup process Doing so may render your computer unusable Connect to the Internet Optional NOTE ISPs Int...

Страница 9: ...sing a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions Setting Up a Wireless Connection Before you can use your wireless Internet connection you need to connect to ...

Страница 10: ...r Bluetooth wireless technology connection Chose b Dial up if you use an optional USB dial up modem or ISDN NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and 5 use the setup information provided by your ISP to complete the setup Transferring Information to a New Computer Click the 1 Windows Vista Start butt...

Страница 11: ...s on when you turn on the computer and blinks when the computer is in a power management mode 2 Hard drive activity light Turns on when the computer reads or writes data A flashing light indicates hard drive activity NOTE To avoid loss of data never turn off the computer while the hard drive activity light is flashing 3 Battery status light Turns on steadily or blinks to indicate battery charge st...

Страница 12: ...above the keyboard indicate the following 1 2 3 1 9 Num Lock light Turns on when the numeric keypad Num Lock key is enabled 2 A Caps Lock light Turns on when the uppercase letter Caps Lock key is enabled 3 Scroll Lock light Turns on when the scroll lock function is enabled ...

Страница 13: ...hen you insert a disc and it is being read 3 Optical drive eject button Opens the optical drive 4 Modem Connector Connects the telephone line to the modem connector For information on using the modem see the online modem documentation supplied with yourw computer 5 AC Adapter Connector Attaches an AC adapter to the computer The AC adapter converts AC power to the DC power required by the computer ...

Страница 14: ...o accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer 2 Security cable slot Attaches a commercially available anti...

Страница 15: ... IEEE 1394a connector Connects devices supporting IEEE 1394a high speed transfer rates such as some digital video cameras 7 3 in 1 media card reader Provides a fast and convenient way to view and share digital photos music videos and documents stored on the following digital memory cards Secure Digital SD memory card Secure Digital High Capacity SDHC card Multimedia Card MMC 8 PC Card Slot Support...

Страница 16: ... be personalized by using the system setting utility 3 Touch pad buttons Provide left and right click functions like those on a mouse 4 Audio Out Headphone connector Connects to a pair of headphones or sends audio to a powered speaker or sound system 5 Audio In Microphone connector Connects to a microphone or input signal for use with audio programs 6 Touch pad Provides the functionality of a mous...

Страница 17: ...uter Do not use a battery from other computers with your computer CAUTION Before removing or replacing the battery turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer To remove the battery Ensure that the computer is turned off 1 Slide the two lat...

Страница 18: ...ecting to the Internet you can access websites setup an e mail account upload and download files and so on Entertainment and Multimedia You can use your computer to watch videos play games listen to music and internet radio stations Customizing the Desktop You can customize your desktop to change the appearance resolution wallpaper screensaver and so on by accessing the Personalize appearance and ...

Страница 19: ... computer over its lifetime High performance This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files Click 1 Start Control Panel System and Maintenance Welcome Center Tr...

Страница 20: ...nection is lost The cable is loose or damaged Check the cable to ensure it is plugged in and not damaged The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Green A good connection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the comput...

Страница 21: ...the AC adapter has a light ensure that the light on the AC adapter is on If the power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that the display is properly connected and then turn it off and then back on If the power light is blinking white The computer is in standby mode Press a key on the keyboard move the pointer using the tou...

Страница 22: ...wing the memory installation guidelines see the Service Manual on the Dell Support website at support dell com Check if the memory module is compatible with your computer Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Basic Specifications on page 38 Run the Dell Diagnostics see Dell Diagnostics on page 25 Reseat the memory modules se...

Страница 23: ...ng a key on your keyboard or moving your mouse press the power button for atleast 8 to 10 seconds until the computer turns off and then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating sys...

Страница 24: ... computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program If a solid blue screen appears Turn the computer off If you are unable ...

Страница 25: ...formance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the...

Страница 26: ...o complete the boot routine three consecutive times for the same error see Contacting Dell on page 34 for assistance CMOS checksum error Possible motherboard failure or RTC battery low Replace the battery See the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 34 for assistance Hard disk HDD drive failure Possible hard disk drive failure during HDD POS...

Страница 27: ...ORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure see Contacting Dell on page 34 for assistance Hardware Troubleshooter If a device is either not detected during the operating system se...

Страница 28: ...Diagnostics from your hard drive or from the Drivers and Utilities media Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image see Contacting Dell on page 34 Ensure that the computer is connected to an 1 electrical outlet that is known to be working properly Turn...

Страница 29: ...tem logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight 3 CD DVD CD RW and press Enter Select the 4 Boot from CD ROM option f...

Страница 30: ...ice Driver Rollback NOTICE Before performing the installation back up all data files To reinstall Windows you need the following items Dell Operating System media Dell Drivers and Utilities media NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the re...

Страница 31: ...ars Restart the computer 4 When the DELL logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system se...

Страница 32: ...e If the preceding steps have not resolved the 5 problem see Before You Call on page 33 and then Contacting Dell on page 34 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your E...

Страница 33: ...the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only...

Страница 34: ...ice To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 34 for problems with your order If you have a problem with your order such as missing par...

Страница 35: ...telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Mat...

Страница 36: ...act information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 support dell com Verify your country or region in the 2 Choose A C...

Страница 37: ...35 Getting Help ...

Страница 38: ...ll Support website at support dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide installed on your hard drive upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at support dell com NOTE In some...

Страница 39: ...at www dell com regulatory_compliance find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the back or bottom of your computer find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate informat...

Страница 40: ...al on the Dell Support website at support dell com NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Type Intel Pentium Dual Core T2390 and Intel Celeron 560 L1 cache 32 KB per instruction 32 KB data cache per core L2 cache 512 KB 1 MB 2 MB or 4 MB ...

Страница 41: ...mum memory 512 MB Maximum memory 4 GB NOTE For instructions on upgrading your memory see the Service Manual on the Dell Support website at support dell com Computer Information System Chipset Intel GM965 Express ICH8M PCI Bus internal Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 36 bits Flash EPROM 2 MB Graphics Bus internal ...

Страница 42: ... WLAN and Bluetooth wireless support if optional cards are purchased 3 in 1 Media Card Reader 3 in 1 media memory card controller Ricoh 5C847 3 in 1 media memory card connector 3 in 1 combo card controller Cards supported SD SDIO MMC Video Video type integrated on system board hardware accelerated Data bus integrated video Video controller Intel Extreme Graphics Video memory up to 128 MB ...

Страница 43: ...c External Interface microphone in connector stereo headphones speakers connector Speaker one 4 ohm speaker Internal speaker amplifier 2 W channel into 4 ohms Volume controls program menus Ports and Connectors Audio microphone connector stereo headphone speakers connector Mini Card one PCI E Mini Card slot Modem RJ 11 port Network adapter RJ 45 port USB two 4 pin USB 2 0 compliant connectors Video...

Страница 44: ...58 14 mm 14 1 inches Operating angle 0 closed to 165 Viewing Angles WXGA Horizontal 40 40 WXGA Vertical 15 30 Pixel pitch 0 2373 mm Display WXGA Power Consumption panel with backlight typical 6 2 W max with no inverter losses Touchpad X Y position resolution graphics table mode 240 cpi Size Width 73 0 mm 2 9 inch sensor active area Height 42 9 mm 1 7 inch rectangle ...

Страница 45: ... inch Width 206 2 mm 8 12 inches Weight 0 31 kg 0 68 lb 6 cell 0 23 kg 0 50 lb 4 cell AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Output power 65 W Output current 4 34 A maximum at 4 second pulse 3 34 A continuous Rated output voltage 19 5 1 0 VDC Dimensions Height 28 2 mm 1 11 inches Width 57 9 mm 2 28 inches Depth 137 2 mm 5 4 inches Weight with cabl...

Страница 46: ...35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Computer Environment Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Storage 163 G Ai...

Страница 47: ...up 5 connect ing to the Internet 6 conserving energy 16 customer service 31 customizing your energy settings 16 D damage avoiding 5 data backing up 17 Dell Support Center 23 Dell support website 37 Dell Technology Guide for further information 36 Diagnostic Checklist 33 drivers and downloads 37 E e mail addresses for technical support 31 Index ...

Страница 48: ...ardware Troubleshooter 25 help getting assistance and support 30 I Internet connection 6 ISP Internet Service Provider 7 M memory problems solving 20 memory support 39 N network connection fixing 18 O order status 32 P power problems solving 19 power strips using 5 problems solving 18 processor 38 products information and purchasing 32 ...

Страница 49: ...ems 18 specifications 38 support e mail addresses 31 support sites worldwide 31 System Messages 24 system reinstall options 28 T technical support 31 V ventilation ensuring 5 W Windows reinstalling 28 Windows Vista 6 Program Compatibility Wizard 21 reinstalling 29 setup 6 wired network network cable connecting 6 wireless network connection 18 ...

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Страница 52: ...0Y727HA01 www dell com support dell com Printed in China Printed on recycled paper ...

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