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Troubleshooting

45

Power Problems

 

CAUTION: 

Before you begin any of the procedures in this section, follow the 

safety information that shipped with your computer.

I

F

 

THE

 

POWER

 

LIGHT

 

IS

 

OFF

—

The computer is either turned off or is not 

receiving power.

•

Reseat the power cable in the power connector on the back of the 
computer and the electrical outlet.

•

Bypass power strips, power extension cables, and other power protection 
devices to verify that the computer turns on properly.

•

Ensure that any power strips being used are plugged into an electrical 
outlet and are turned on.

•

Ensure that the electrical outlet is working by testing it with another 
device, such as a lamp.

•

Ensure that the main power cable and front panel cable are securely 
connected to the system board (see

 your 

Service Manual

 at 

support.dell.com

).

I

F

 

THE

 

POWER

 

LIGHT

 

IS

 

BLUE

 

AND

 

THE

 

COMPUTER

 

IS

 

NOT

 

RESPONDING

—

•

Ensure that the display is connected and powered on.

•

If the display is connected and powered on, see "Beep Codes" on page 35.

I

F

 

THE

 

POWER

 

LIGHT

 

IS

 

BLINKING

 

BLUE

—

The computer is in standby mode. 

Press a key on the keyboard, move the mouse, or press the power button to 
resume normal operation.

I

F

 

THE

 

POWER

 

LIGHT

 

IS

 

BLINKING

 

AMBER

—

The computer is receiving 

electrical power, a device might be malfunctioning or incorrectly installed.

•

Remove and then reinstall all memory modules (see 

your 

Service Manual

 

at 

support.dell.com

).

•

Remove and then reinstall any expansion cards, including graphics cards 
(see 

your 

Service Manual

 at 

support.dell.com

).

I

F

 

THE

 

POWER

 

LIGHT

 

IS

 

STEADY

 

AMBER

—

There is a power problem, a device 

may be malfunctioning or incorrectly installed.

•

Ensure that the processor power cable is securely connected to the system 
board power connector (see 

your 

Service Manual

 at 

support.dell.com

).

Содержание 1510 - Vostro - Core 2 Duo 2.1 GHz

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Vostro 1310 1510 and 1710 Setup and Quick Reference Guide Models PP36S PP36L and PP36X ...

Страница 2: ...isassembly is prohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Dell MediaDirect DellConnect and Vostro are trademarks of Dell Inc Intel and Celeron are registered trad...

Страница 3: ...0 Dell Vostro 1310 10 Vostro 1510 11 Vostro 1710 12 Battery Removal 13 Wireless Switch 14 2 Setting Up Your Computer 15 Quick Setup 15 Connecting to the Internet 17 Setting Up Your Internet Connection 18 Transferring Information to a New Computer 19 Microsoft Windows XP Operating System 19 Microsoft Windows Vista 22 ...

Страница 4: ...ry Problems 46 Lockups and Software Problems 47 Dell Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore 54 Using Dell PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 ...

Страница 5: ...3 Technical Support and Customer Service 64 DellConnect 64 Online Services 64 AutoTech Service 65 Automated Order Status Service 65 Problems With Your Order 65 Product Information 66 Returning Items for Warranty Repair or Credit 66 Before You Call 67 Contacting Dell 69 Index 71 ...

Страница 6: ...6 Contents ...

Страница 7: ...About Your Computer 7 About Your Computer Front View Dell Vostro 1310 1 display 2 power button 3 device status lights 4 keyboard status lights A 9 2 3 4 6 7 1 5 8 9 10 11 12 13 ...

Страница 8: ...ect 6 keyboard 7 AC adapter connector 8 USB connectors 2 9 wireless switch 10 optical device in media bay 11 fingerprint reader optional 12 touch pad 13 touch pad buttons 2 1 display 2 power button 3 device status lights 4 keyboard status lights A 9 2 3 4 6 7 1 5 8 9 11 13 10 14 15 16 12 ...

Страница 9: ...tical device media bay 9 USB connectors 2 10 IEEE 1394 connector 11 fingerprint reader optional 12 touch pad 13 touch pad buttons 2 14 8 in1 card reader slot 15 audio connectors 2 16 power and battery charge lights 1 display latches 2 display 3 power button 4 device status lights A 9 3 4 1 5 7 8 2 6 9 10 13 15 11 16 17 18 14 12 ...

Страница 10: ...a bay 10 USB connectors 2 11 1394 connector 12 wireless switch 13 fingerprint reader optional 14 touch pad 15 touch pad buttons 16 8 in 1 card reader 17 audio connectors 18 power battery charging status lights 1 8 in 1 card reader slot 2 ExpressCard 54 slot 3 audio connectors 2 4 IEEE 1394 connector 5 air vents 6 USB connector 1 2 3 4 5 7 6 8 9 10 ...

Страница 11: ...he airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer Vostro 1510 7 security cable slot 8 network connector 9 video connector 10 battery 1 wireless switch 2 ExpressCard 54 slot 3 USB connectors 2 4 air vents 5 AC Adapter connector 6 network connector 7 video connec...

Страница 12: ...e it is running Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer Vostro 1710 1 USB connector 2 ExpressCard 54 slot 3 USB connectors 2 4 air vents 5 USB connector 6 AC Adapter connector 7 network connector 8 VGA connector 9 battery 1 2 3 4 6 7 8 9 ...

Страница 13: ...n follow the safety instructions that shipped with your computer CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer CAUTION Before removing or replacing the battery turn off the comp...

Страница 14: ...cate networks or to enable or disable wireless network devices For more information about the wireless switch see the Dell Technology Guide on your computer or at support dell com For information about connecting to the Internet see Connecting to the Internet on page 17 ...

Страница 15: ...able to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable NOTE Some devices may not b...

Страница 16: ...ices such as a DVD player if applicable 5 Open the computer display and press the power button to turn on the computer NOTE It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device such as a printer ...

Страница 17: ...f you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular phone service for setup instructions 1 Internet service 2 cable or DSL modem 3 wireless router 4 laptop computer with network adapt...

Страница 18: ... ready If you do not have an ISP consult the Connect to the Internet wizard Microsoft Windows XP Operating System 1 Save and close any open files and exit any open programs 2 Click Start Internet Explorer Connect to the Internet 3 In the next window click the appropriate option If you do not have an ISP click Choose from a list of Internet service providers ISPs If you have already obtained setup ...

Страница 19: ...ete the setup Transferring Information to a New Computer Microsoft Windows XP Operating System Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer the data to the new computer over a network or serial connection or you can store it on removable media such as a writable CD for transfer to the new computer NOTE You can tra...

Страница 20: ...ws XP CD screen click I will use the wizard from the Windows XP CD Next 5 When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System media 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to ...

Страница 21: ...p image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer Next ...

Страница 22: ...nstructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer NOTE For more information about this procedure search support dell com for document 154781 What Are The Different Methods To Transfer Files From My Old Compute...

Страница 23: ... cache Vostro 1310 1510 and 1710 2 MB 3 MB 4MB or 6 MB Intel Core 2 Duo 1 MB Intel Celeron Front side bus frequency Vostro 1310 1510 and 1710 533 MHz or 800 MHz System Information Chipset Vostro 1310 1510 and 1710 Intel GM965 Express chipset for integrated graphics Data bus width 64 bit DRAM bus width Vostro 1310 1510 and 1710 dual channel 64 bit bus Processor address bus width 32 bit Flash EPROM ...

Страница 24: ...rted Secure Digital SD SDIO MultiMediaCard MMC Memory Stick Memory Stick Pro xD Picture Card Hi Speed SD Hi Density SD Memory Memory module connector 2 DIMM slots Memory module capacity 512 MB 1 GB or 2 GB Memory type DDR2 667 MHz Minimum memory 512 MB Maximum memory 4 GB NOTE In order to take advantage of the dual channel bandwidth capability both memory slots must be populated NOTE The available...

Страница 25: ...5 port USB Vostro 1310 and 1510 four USB ports Vostro 1710 six USB ports Video 15 pin VGA video connector Communications Modem supports external USB modem Network adapter Vostro 1310 1510 and 1710 10 100 1000 Ethernet LAN on system board Wireless internal support for PCI e Mini Card WLAN and card with Bluetooth V2 0 wireless technology Video NOTE Optional video controller upgrades are available fo...

Страница 26: ...510 discrete 256 MB Vostro 1710 discrete 256 MB LCD interface LVDS Audio Audio type high definition audio HDA Audio codec Realtek ALC268 Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal Azalia External microphone in connector stereo headphone speakers connector Speaker Vostro 1310 one 4 ohm speaker Vostro 1510 and 1710 two 4 ohm speakers Internal speaker amplifi...

Страница 27: ...7 03 inches Vostro 1510 208 9 mm 8 224 inches Vostro 1710 245 0 mm 9 64 inches Width Vostro 1310 286 mm 11 26 inches Vostro 1510 333 1 mm 13 114 inches Vostro 1710 383 0 mm 15 0 inches Diagonal Vostro 1310 339 5 mm 13 366 inches Vostro 1510 393 2 mm 15 48 inches Vostro 1710 431 71 mm 17 0 inches Maximum resolutions WXGA 1280 x 800 Vostro 1310 and 1510 WXGA anti glare 1280 x 800 Vostro 1510 and 171...

Страница 28: ...wing angle 40 WXGA 40 WXGA with TrueLife Controls Brightness can be controlled through keyboard shortcuts Keyboard Number of keys Vostro 1310 and Vostro 1510 84 U S Canada 85 Europe 88 Japan Vostro 1710 105 U S Chinese 106 Europe Brazil 109 Japan Layout QWERTY AZERTY Kanji Size Standard full sized Maximum Vostro 1310 and Vostro 1510 283 1 mm x 118 9 mm x 5 2 mm 11 146 x 4 681 x 0 205 inches Vostro...

Страница 29: ...eight Vostro 1310 37 mm 1 457 inches Vostro 1510 and 1710 43 1 mm 1 697 inches Battery Type Vostro 1310 4 cell smart lithium ion 6 cell smart lithium ion or 6 cell smart lithium polymer 9 cell smart lithium ion Vostro 1510 6 cell smart lithium ion or 6 cell smart lithium polymer 9 cell smart lithium ion Vostro 1710 6 cell smart lithium ion 8 cell smart lithium ion ...

Страница 30: ...1310 and Vostro 1510 4 cell and 6 cell 205 mm 8 071 inches 9 cell 221 9 mm 8 736 inches Vostro 1710 6 cell and 8 cell 271 mm 10 67 inches Voltage 14 8 V 4 cell 11 1 V 6 cell and 9 cell Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions see Power Problems on page 45 AC Adapter Input voltage 90 264 ...

Страница 31: ...timal system performance and produce a BIOS warning Rated output voltage 19 5 VDC 65 W and 90 W Dimensions 65 W Height 27 8 28 6 mm 1 10 1 12 inches Width 57 9 mm 2 28 inches Depth 137 2 mm 5 40 inches Dimensions 90 W Height 33 8 34 6 mm 1 34 1 36 inches Width 60 9 mm 2 39 inches Depth 153 4 mm 6 04 inches Weight with cables 0 46 kg 1 01 lb Temperature range 0 to 35 C 32 to 95 F Physical Height Vo...

Страница 32: ...o 1710 286 mm 11 26 inches Weight Vostro 1310 minimum 2 1 kg 4 630 lb with 4 cell battery Vostro 1510 minimum 2 8 kg 6 173 lb with 6 cell battery Vostro 1710 minimum 3 41kg 7 51 lb with 8 cell battery Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Physical continu...

Страница 33: ...6 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in operating status and a 2 ms half sine pulse for operating Also measured with hard drive in head parked position and a 2 ms halfsine pulse for storage Operating 142 G Storage 163 G Camera Optional Still resolution 1 3 mega pixel Environmental continued ...

Страница 34: ...34 Specifications ...

Страница 35: ...mputer is not responding ensure that the display is connected and powered on If the power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is blinking amber the computer is receiving electrical power a device such as a memory module or graphics card might be malfunctioning or in...

Страница 36: ...computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error 2 If available install good memory of the same type into your computer see your Service Manual at support dell com 3 If the problem persists contact Dell 3 Possible system board failure Contact Dell 4 RAM Read Write failure 1 Ensure tha...

Страница 37: ...me CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 69 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the data DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if ne...

Страница 38: ...ee your Service Manual at support dell com for more information GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see your Service Manua...

Страница 39: ... is installed Correct the appropriate options in the system setup program See your Service Manual at support dell com for more information KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 42 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the comp...

Страница 40: ...e them See your Service Manual at support dell com for more information MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may b...

Страница 41: ...a 1 Click the Windows Vista Start button Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check ...

Страница 42: ...e information TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 42 UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on pa...

Страница 43: ...computer cannot display a screen image see Contacting Dell on page 69 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press F12 immediately Select Diagnostics from the start menu and press Enter NOTE If you wait too long and the operating system logo appears continue to wait until y...

Страница 44: ... Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version that is appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test that you want to run and follow the instructions on the screen Solving Problems Follow these tips when troubleshooting your computer If you added or removed a part before the problem started re...

Страница 45: ...e Manual at support dell com IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING Ensure that the display is connected and powered on If the display is connected and powered on see Beep Codes on page 35 IF THE POWER LIGHT IS BLINKING BLUE The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS BL...

Страница 46: ...lves the problem See the software documentation for minimum memory requirements If necessary install additional memory see your Service Manual at support dell com Reseat the memory modules see your Service Manual at support dell com to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 42 IF YOU EXPERIENCE OTHER MEMORY PROB...

Страница 47: ... are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously to access the Task Manager 2 Click the Applications tab 3 Click to select the program that is no longer respondi...

Страница 48: ...creen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE...

Страница 49: ... is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your ta...

Страница 50: ...ew frequently asked questions Learn more about the Dell Support Utility Turn off the Dell Support Utility Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark ...

Страница 51: ...ies Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see ...

Страница 52: ...t resolve the problem then use System Restore see Restoring Your Operating System on page 54 to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore see Restoring Your Operating System on page 54 does not resolve the problem reinstall the driver from your Drivers and Util...

Страница 53: ...y your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Manually Reinstalling Drivers After extracting the driver files to your hard drive as ...

Страница 54: ... Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem Using Microsoft Windows System Re...

Страница 55: ...trol window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore NOTICE Before you undo the last system restore save and close ...

Страница 56: ...ers installed after you received your computer If possible back up the data before using these options Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore by Symantec and Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell PC Restore Windows XP or Dell Factory Image ...

Страница 57: ...ick Restore and click Confirm The restore process takes approximately 6 to 10 minutes to complete 4 When prompted click Finish to restart the computer NOTE Do not manually shut down the computer Click Finish and let the computer completely restart 5 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End...

Страница 58: ... on as a local administrator a message appears stating that you that you must log on as administrator Click Quit and then log on as a local administrator NOTE If the partition for PC Restore does not exist on your computer hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete 4 Click OK to remove the PC Restore partition on the hard drive ...

Страница 59: ...restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 8 Click Finish to restart the computer Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first t...

Страница 60: ...ou must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System disc 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see t...

Страница 61: ...ss Service Code to direct your call when contacting support Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Notebook System Software NSS Readme files NOTE Readme files may be included on your med...

Страница 62: ...an be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available on your computer and at support dell com About your operating system Using and maintaining peripherals Understanding technologies such as RAID Internet Bluetooth wireless technology e mail and so on Micr...

Страница 63: ... of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 64 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 69 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any...

Страница 64: ...or your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the f...

Страница 65: ...omputers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 69 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts yo...

Страница 66: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 68 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 69 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 67: ...ics Checklist see Diagnostics Checklist on page 68 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTI...

Страница 68: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 69: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate servi...

Страница 70: ...70 Getting Help ...

Страница 71: ...ist 68 documentation Dell Technology Guide 62 Service Manual 62 drivers 51 identifying 51 reinstalling 51 Drivers and Utilities media 52 Dell Diagnostics 42 E ergonomics information 62 error messages 37 beep codes 35 F Factory Image Restore 56 58 Files and Settings Transfer Wizard 19 H hardware beep codes 35 Dell Diagnostics 42 I Internet connection about 17 options 17 setting up 18 M memory troub...

Страница 72: ...troubleshooting 48 specifications 23 Starting the Dell Diagnostics From the Drivers and Utilities Media 44 Starting the Dell Diagnostics From Your Hard Drive 43 support contacting Dell 69 System Restore 54 T Technical Update Service 49 transferring information to a new computer 19 troubleshooting 35 beep codes 35 blue screen 48 computer stops responding 47 Dell Diagnostics 42 error messages 37 loc...

Страница 73: ...ge Restore 56 Program Compatibility wizard 48 reinstalling 61 System Restore 54 Windows XP Device Driver Rollback 52 Files and Settings Transfer Wizard 19 PC Restore 56 reinstalling 61 System Restore 54 wizards Files and Settings Transfer Wizard 19 Program Compatibility wizard 48 ...

Страница 74: ...74 Index ...

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