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Troubleshooting

Enhanced Pre-Boot System Assessment (ePSA)
diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:

•

Run tests automatically or in an interactive mode

•

Repeat tests

•

Display or save test results

•

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during testing

NOTE:

Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

Running the ePSA diagnostics

1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the

Diagnostics

option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click

Yes

to stop the diagnostic test.

7. Select the device from the left pane and click

Run Tests

.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

System diagnostic lights

Power and battery-status light/hard-drive activity light

Indicates the battery-charge status or the hard-drive activity.

NOTE:

Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light.

Hard-drive activity light

Turns on when the computer reads from or writes to the hard drive.

NOTE:

Hard-drive activity light is supported only on computers shipped with hard drive.

Power and battery-status light

Indicates the power and battery-charge status

Solid white

— Power adapter is connected and the battery has more than 5 percent charge.

Amber

— Computer is running on battery and the battery has less than 5 percent charge.

5

Troubleshooting

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Содержание Inspiron 3493

Страница 1: ...Inspiron 3493 Service Manual Regulatory Model P89G Regulatory Type P89G007 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 08 Rev A00 ...

Страница 3: ...8 Coin cell battery 21 Fan 23 Heat sink 25 Solid state drive Intel Optane 27 Hard drive 31 Touchpad 35 Speakers 38 I O board 40 Display assembly 42 Power button board 47 System board 49 Power button with fingerprint reader 53 Power adapter port 56 Palm rest and keyboard assembly 57 Display bezel 60 Camera 63 Display panel 65 Display hinges 68 Display cable 70 Display back cover and antenna assembl...

Страница 4: ...m Setup and System passwords 82 5 Troubleshooting 83 Enhanced Pre Boot System Assessment ePSA diagnostics 83 Running the ePSA diagnostics 83 System diagnostic lights 83 Recovering the operating system 84 Flashing the BIOS 85 Enabling Intel Optane memory 85 Disabling Intel Optane memory 85 Flashing BIOS USB key 85 WiFi power cycle 86 Flea power release 86 6 Getting help and contacting Dell 87 4 Con...

Страница 5: ...nside your computer ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself...

Страница 6: ...ield Service kit includes three main components anti static mat wrist strap and bonding wire Components of an ESD field service kit The components of an ESD field service kit are Anti Static Mat The anti static mat is dissipative and parts can be placed on it during service procedures When using an anti static mat your wrist strap should be snug and the bonding wire should be connected to the mat ...

Страница 7: ...orming service and that they use anti static bags for transporting sensitive components Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do no...

Страница 8: ...surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2 5x4 6 Battery System board M2x3 4 Display panel Display back cover and antenna assembly M2x2 4 Display hinges Palm rest and keyboard assembly M2 5x4 4 Fan System board M2x5 2 Hard drive Hard...

Страница 9: ...2x5 1 Disassembly and reassembly Base cover Removing the base cover NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at ...

Страница 10: ...he base cover off the palm rest and keyboard assembly from the right side of the base cover NOTE The following steps are applicable only if you want to further remove any other component from your computer 5 Disconnect the battery cable from the system board 10 Removing and installing components ...

Страница 11: ...fter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board if applicable CAUTION To avoid accidental damage to the power adapter port do not press the base cover against the power adapter port whe...

Страница 12: ...2 Align and place the base cover on the palm rest and keyboard assembly 3 Snap the base cover into place 12 Removing and installing components ...

Страница 13: ... screws M2 5x4 that secure the base cover to the palm rest and keyboard assembly 5 Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly Removing and installing components 13 ...

Страница 14: ...nnecting the AC adapter from the system to allow the battery to drain Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the serv...

Страница 15: ...ssembly 3 Lift the battery off the palm rest and keyboard assembly Replacing the battery NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Com...

Страница 16: ...ollow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the memory modules on your computer 16 Removing and installing components ...

Страница 17: ...tion that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide t...

Страница 18: ...r read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card...

Страница 19: ...d bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card from the wireless card slot Removing and installing components 19 ...

Страница 20: ... Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card that is supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replace the wireless card bracket on the wireless card 3 Align the notch on th...

Страница 21: ...r working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites Remove the base cover Procedure Using a plastic scr...

Страница 22: ...nside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure With the positive side facing up snap the coin cell battery into the battery socket on the I O board 22 Removing and installing components ...

Страница 23: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the fan cable from the system board 2 Remove the two screws M2 5x5 that secure the fan to the palm rest and keyboard board assembly 3 Remove the display cable from the routing guides on the fan 4 Lift t...

Страница 24: ...puter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly 2 Route the display cable through the routing guides on the fan 3 Replace the two screws M2 5x5 that secure the fan to the palm rest and keyboard board assembly 4 Connect ...

Страница 25: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat tran...

Страница 26: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Place the heat sink on the system board...

Страница 27: ...uter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure to remove the M 2 2230 solid state drive 1 Loosen the captive screw that secures the solid state drive shield and solid state drive to the palm rest and keyboard assembly 2 Remov...

Страница 28: ...ecures the solid state drive shield Intel Optane shield and solid state drive Intel Optane to the palm rest and keyboard assembly 2 Remove the screw M2x3 that secures the solid state drive shield Intel Optane shield to the palm rest and keyboard assembly NOTE For computers shipped with PCIe or NVMe solid state drive Intel Optane only 3 Slide and remove the solid state drive Intel Optane shield fro...

Страница 29: ...teps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure to replace the M 2 2230 solid state drive 1 Place t...

Страница 30: ... palm rest and keyboard assembly 7 Replace the screw M2x3 that secures the solid state drive shield to the palm rest and keyboard assembly Procedure to replace the M 2 2280 solid state drive 1 Align the notch on the solid state drive Intel Optane with the tab on the solid state drive Intel Optane slot 2 Slide the solid state drive Intel Optane into the solid state drive Intel Optane slot 3 Insert ...

Страница 31: ...tane NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are frag...

Страница 32: ... the interposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Lift the hard drive bracket off the hard drive 32 Removing and installing components ...

Страница 33: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that s...

Страница 34: ...ssembly 5 Replace the four screws M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 6 Connect the hard drive cable to the system board and close the latch to secure the cable Post requisites 1 Replace the battery 2 Replace the base cover 34 Removing and installing components ...

Страница 35: ...pliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Peel the tape that secures the touchpad to the palm rest and keyboard assembly 3 Remove the two screws M2x2 that secure the touchpad bracket to the palm rest and keyboard assembly 4 Lift the touchpad bracket off the palm rest and keyboard assembly ...

Страница 36: ...or more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Ensure that the touchpad is aligned with the guides available on the palm rest and keyboard assembly and the gap on either sides of the touchpad is equal 1 Place the touchpad into the slot on the palm rest and keyboard assembly 2 Replace the four screws M2x2 that secure the to...

Страница 37: ...ws M2x2 that secure the touchpad bracket to the palm rest and keyboard assembly 5 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly 6 Slide the touchpad cable into its connector on the system board and close the latch to secure the cable Removing and installing components 37 ...

Страница 38: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the solid state drive Intel Optane Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing and remove it from the routing guides on palm rest and keyboard assembly 3 ...

Страница 39: ...tices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE If the rubber grommets are pushed out when removing the speakers push them back in before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest...

Страница 40: ...iance Prerequisites CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default Before removing the I O board along with the coin cell battery it is recommended to note the BIOS setup program s settings 1 Remove the base cover 2 Remove the solid state drive Intel Optane 3 Remove the speakers Procedure 1 Open the latch and disconnect the hard drive cable from the syst...

Страница 41: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts place the I O board on the palm rest and keyboard assembly 2 Replace the two screws M2x4 that secure the I O board to the palm rest and keyboard assembly 3 Adhere the I O board cable to the palm rest and keyboard assembly 4 Connect the hard drive cable to the syst...

Страница 42: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan Procedure 1 Note the routing of the antenna cables and peel off the cables from the system board 2 Open the latch and disconnect the display cable from the system board 3 Remove the display cable f...

Страница 43: ...5 Lift the palm rest and keyboard assembly at an angle Removing and installing components 43 ...

Страница 44: ...6 Slide and remove the palm rest and keyboard assembly off the display assembly 7 After performing all the above steps you are left with display assembly 44 Removing and installing components ...

Страница 45: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Ensure that the hinges are opened to the maximum before replacing the display assembly on the palm rest and keyboard assembly 1 Place the palm rest and keyboard assembly under the hinges on the display assembly 2 Press the hinges down on the syst...

Страница 46: ...es to the system board and I O board 4 Route the display cable through the routing guides on the palm rest and keyboard assembly 5 Connect the display cable to the system board 6 Adhere the antenna cables to the system board 46 Removing and installing components ...

Страница 47: ... the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the fan 5 Remove the hard drive 6 Remove the disp...

Страница 48: ... your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power button board into the slot on the palm rest and keyboard assembly 2 Replace the two screws ...

Страница 49: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again afte...

Страница 50: ...em board 6 Open the latch and disconnect the touchpad cable from the system board 7 Open the latch and disconnect the hard drive cable from the system board 8 Open the latch and disconnect the I O board cable from the system board 9 Open the latch and disconnect the finger print reader cable from the system board NOTE For computers shipped with finger print reader only 10 Open the latch and discon...

Страница 51: ...iance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Align the screw hole on the system board ...

Страница 52: ...o the connector on the system board and close the latch to secure the cable 7 Slide the hard drive cable into the connector on the system board and close the latch to secure the cable 8 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable 9 Slide the keyboard back light cable into the connector on the system board and close the latch to secure the...

Страница 53: ...e BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer Power button with fingerprint reader Removing the power button with fingerprint reader NOTE Before working inside your computer read the safety information that shipped with your computer and follow the st...

Страница 54: ...e solid state drive Intel Optane 8 Remove the hard drive 9 Remove the display assembly 10 Remove the system board Procedure 1 Lift the power button off the palm rest and keyboard assembly 2 Lift the power button with fingerprint reader board off the palm rest and keyboard assembly 3 Peel the fingerprint reader cable off the palm rest and keyboard assembly Replacing the power button with fingerprin...

Страница 55: ... reader board onto the slot on the palm rest and keyboard assembly 3 Adhere the fingerprint reader cable on the palm rest and keyboard assembly Post requisites 1 Replace the system board 2 Replace the display assembly 3 Replace the hard drive 4 Replace the solid state drive Intel Optane 5 Replace the heat sink NOTE The system board can be removed and installed together with the heat sink still att...

Страница 56: ...ve the memory modules 4 Remove the wireless card 5 Remove the display assembly 6 Remove the system board Procedure 1 Remove the screw M2x2 that secures the power adapter port to the palm rest and keyboard assembly 2 Peel off the power adapter port cable from the palm rest and keyboard assembly 3 Lift the power adapter port along with its cable off the palm rest and keyboard assembly Replacing the ...

Страница 57: ...2 Replace the display assembly 3 Replace the wireless card 4 Replace the memory modules 5 Replace the battery 6 Replace the base cover Palm rest and keyboard assembly Removing the palm rest and keyboard assembly NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your c...

Страница 58: ...oard 15 Remove the power button with fingerprint reader optional 16 Remove the power adapter port Procedure After performing the above steps we are left with the palm rest and keyboard assembly Replacing the palm rest and keyboard assembly NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer...

Страница 59: ...eplace the display assembly 6 Replace the I O board 7 Replace the speakers 8 Replace the touchpad 9 Replace the hard drive 10 Replace the solid state drive Intel Optane 11 Replace the heat sink NOTE The system board can be removed and installed together with the heat sink still attached 12 Replace the fan 13 Replace the wireless card 14 Replace the memory modules 15 Replace the battery 16 Replace ...

Страница 60: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan 4 Remove the display assembly Procedure 1 Push both sides of the display hinge cover and lift it from the display back cover and antenna assembly 2 Pry the display bezel to release it from the display back cover and antenna as...

Страница 61: ...puter After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the display bezel with the display back cover and antenna assembly and then gently snap the display bezel into place Removing and installing components 61 ...

Страница 62: ...2 Insert the tabs on the display hinge cover to the slots on the display back cover and antenna assembly 3 Snap the display hinge cover into place 62 Removing and installing components ...

Страница 63: ...rking inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure 1 Using a plastic scribe gently pry the camera off the display back co...

Страница 64: ...working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the camera cable to the camera module 2 Using the alignment post adhere the camera module on the display back cover and antenna assembly 64 Remov...

Страница 65: ...e your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan 4 Remove the display assembly 5 Remove the display bezel Procedure 1 Remove the four screws M2x2...

Страница 66: ...nel cable connector 5 Lift the display panel away from the display back cover and antenna assembly Replacing the display panel NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After 66 Removing and installing components ...

Страница 67: ...r at the back of the display panel and close the latch to secure the cable 3 Adhere the tape that secures the display cable to the back of the display panel 4 Turn the display panel over and align the screw holes on the display panel with the screw holes on the display back cover and antenna assembly 5 Replace the four screws M2x2 that secure the display panel to the display back cover and antenna...

Страница 68: ...llow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure 1 Peel t...

Страница 69: ...ty information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the dis...

Страница 70: ... your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the fan 3 Re...

Страница 71: ...information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the display cable and camera cable on the display back cover and antenna...

Страница 72: ... NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base ...

Страница 73: ...NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back ...

Страница 74: ...2 Replace the display hinges 3 Replace the display panel 4 Replace the camera 5 Replace the display bezel 6 Replace the display assembly 7 Replace the fan 8 Replace the wireless card 9 Replace the base cover 74 Removing and installing components ...

Страница 75: ...l com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers In the De...

Страница 76: ...his prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect un...

Страница 77: ...acture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Memory Information Memory Installed Displays the total computer memory installed Memory Available Displays the total computer memory available Memory Speed Displays the memory speed Memory Channel Mode Displays single or dual channel mode Mem...

Страница 78: ...oot Sequence Boot Sequence Displays the boot sequence Boot List Option Displays the available boot options Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs Enable UEFI Network Stack Enable or disable the UEFI Network Stack Enable Attempt Legacy Boot Enable or disable Legacy Boot UEFI Boot Path Security Enable or disable the system to prompt the user to enter...

Страница 79: ...e or disable changes to the System and Hard Disk passwords when an administrator password is set Non Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages PTT Security Enable or disable Platform Trust Technology PTT visibility to the ope...

Страница 80: ...o turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days Default Disabled USB Wake Support Enable the USB devices to wake the computer from Standby Block Sleep Enable or disable Block Sleep Advanced Battery Charge Configuration Enable Advanced Battery Charge Configuration from the beginni...

Страница 81: ...rage devices BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key First Power On Date Disable the First Power On Date Table 12 System setup options System Logs menu System Logs BIOS Events Display BIOS events Thermal Events Display Thermal events Power Events Display Power events Table 13 System s...

Страница 82: ...r the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 82 System setup ...

Страница 83: ...e boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Run Tests 8 If there a...

Страница 84: ... but invalid 3 5 Power rail failure 3 6 SBIOS flash corruption 3 7 Timeout waiting on ME to reply to HECI message Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Recovering the operating system When your comp...

Страница 85: ...ke up to three subsequent launches after enablement to see the full performance benefits Disabling Intel Optane memory CAUTION After disabling Intel Optane memory do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver NOTE Disabling Intel Optane memory i...

Страница 86: ...ome ISPs Internet Service Providers provide a modem router combo device 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been r...

Страница 87: ... the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following ...

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