Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 23. Self-help resources
Self-help resources
Resource location
Information about Dell products and services
Tips
Dell Help & Support app
NOTE:
Availability varies by country.
My Dell app
NOTE:
Availability varies by country.
Accessing help
NOTE:
Availability varies by country.
In Windows search, type
Help & Support
, and press Enter.
Contact Support
NOTE:
Availability varies by country.
In Windows search, type
Contact Support
, and press Enter.
Online help for operating system
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer concerns.
1. Go to
.
2. Type the subject or keyword in the
Search
box.
3. Click
Search
to retrieve the related articles.
Learn and know the following information about your product:
•
Product specifications
•
Operating system
•
Setting up and using your product
•
Data backup
•
Troubleshooting and diagnostics
•
Factory and system restore
•
BIOS information
See
Me and My Dell
.
To locate the
Me and My Dell
relevant to your product, identify
your product through one of the following:
•
Select
Detect Product
.
•
Locate your product through the drop-down menu under
View
Products
.
•
Enter the
Service Tag number
or
Product ID
in the search
bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
.
NOTE:
Availability varies by country and product, and some services may not be available in your country.
NOTE:
If you do not have an active internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
5
Getting help and contacting Dell
21
