Physical disk issues
Physical disk in failed state
Issue:
One of the physical disks in the disk array is in the failed state.
Corrective Action:
Update the PERC cards to the latest firmware available on
Dell.com/support
and replace the drive.
Unable to rebuild a fault tolerant virtual disk
Issue:
Cannot rebuild a fault tolerant virtual disk. For more information, see the alert log for virtual disks.
Corrective Action:
The replacement disk is too small or not compatible with the virtual disk. Replace the failed disk with a compatible
good physical disk with equal or greater capacity.
Fatal error or data corruption reported
Issue:
Fatal error(s) or data corruption(s) are reported when accessing virtual disks.
Corrective Action:
Contact Dell Technical Support.
Physical disk displayed as blocked
Issue:
One or more physical disks is displayed as
Blocked
and cannot be configured.
Corrective Action:
Update the PERC cards to the latest firmware available on
Dell.com/support
. Replace the drive and ensure not to
use the blocked drive.
Multiple disks become inaccessible
Issue:
Rebuilding the physical disks after multiple disks become simultaneously inaccessible.
Corrective Action:
Multiple physical disk errors in a single array typically indicate a failure in cabling or connection and could involve the
loss of data. You can recover the virtual disk after multiple physical disks become simultaneously inaccessible.
Perform the following steps to recover the virtual disk:
CAUTION:
Follow the safety precautions to prevent electrostatic discharge.
1
Turn off the system, check cable connections, and reseat physical disks.
2
Ensure that all the disks are present in the enclosure.
3
Turn on the system and enter the
HII Configuration Utility
.
4
Import the foreign configuration.
5
Press <F> at the prompt to import the configuration, or press <C> to enter the
HII Configuration Utility
and either import or clear
the foreign configuration.
Troubleshooting
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