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3 | Dejero EnGo 3x User Guide

Contents

Safety Warnings and Hazards

Handling and Operating Conditions

About the Dejero EnGo 3x

What’s included

About Dejero Control

Powering the EnGo

Starting the EnGo

Using the EnGo

Connecting to the EnGo

About the EnGo backpack

Inserting the EnGo into the backpack

About the Preview screen

Changing SIM modules

Configuring the EnGo

Using GateWay Mode

Managing Wi-Fi connections

Managing return feeds

Managing SIM cards

Transmitting live

Enabling stream encryption

Using the Intercom feature

Using Record mode

Transferring files

About warning and error states

Using Control for remote management

Setting the display orientation

Viewing connection information

About stream indicators

Using the Wired Remote

Troubleshooting

Warning and error messages

Technical specifications

Содержание EnGo 3x

Страница 1: ...User Guide June 2022 D UG145 DRAFT...

Страница 2: ...erty of their respective owners Dejero products or portions thereof are protected by patents granted and pending Symbols and Conventions This document uses the following symbols and conventions Note S...

Страница 3: ...ew screen 23 Changing SIM modules 25 Configuring the EnGo 26 Using GateWay Mode 36 Managing Wi Fi connections 38 Managing return feeds 39 Managing SIM cards 40 Transmitting live 43 Enabling stream enc...

Страница 4: ...www dejero com 4 Dejero EnGo 3x User Guide Additional help 71...

Страница 5: ...rating the Dejero EnGo 3x Federal Communications Commission statement EnGo complies with Part 15 of the Federal Communications Commission FCC rules for a Class A device These limits are designed to pr...

Страница 6: ...as where blasting is in progress where explosives may be present or near any other equipment that is susceptible to radio interference Hospitals The EnGo should be powered off near medical equipment o...

Страница 7: ...es It is possible that the radio modems in the EnGo may interfere with some types of medical devices such as cardiac pacemakers or implant defibrillators when operated close to the device If you have...

Страница 8: ...r to charge the EnGo 3x Keep Air Vents Clear If the air vents are blocked the EnGo may overheat and shut down These vents are located on the top and bottom of the device in the black plastic antenna e...

Страница 9: ...d design features aircraft grade aluminum construction and polycarbonate ABS bumpers Enhanced security A Trusted Platform Module that authenticates your device combined with AES256 encryption and a se...

Страница 10: ...e following items EnGo mobile transmitter Power adapter with country specific cord EnGo backpack which includes A power cable that connects directly to a D Tap port on a battery or the included V Moun...

Страница 11: ...n the EnGo is on it runs on its internal battery The EnGo does not supply power to the camera The following icons appear on the Preview screen to indicate the battery s status The percent that appears...

Страница 12: ...apter from an EnGo hardware version 1 3 or earlier to charge the EnGo 3x 1 Connect the one end of the power cord to its power adapter 2 Connect the power cord that is connected to the power adapter to...

Страница 13: ...g actions Connect the power cord directly to an auxiliary battery Connect the power cord to the battery plate Slide an auxiliary battery onto the battery plate Note When you connect an auxiliary batte...

Страница 14: ...ss the internet over a single network connection preserving the remaining connections for video GateWay Mode Use all available connections for internet access or to provide increased capacity for data...

Страница 15: ...only or broadcast over Ethernet and cellular networks simultaneously If multiple networks are available you can plug in a second Ethernet cable for additional throughput Note By default Ethernet port...

Страница 16: ...1 9 IFB is active and delay is less than 10 seconds X IFB is active and the delay is 10 seconds or more The indicator starts at I and when IFB is active it shows the volume and the delay interval As t...

Страница 17: ...nterface device are configured properly For more information visit support dejero com to read the appropriate Dejero WayPoint User Guide and the Dejero Intercom Reference Guide 2 Connect a headset wit...

Страница 18: ...headset port on the EnGo 5 Set the EnGo inside the top compartment of the backpack with the screen facing out and the video and IFB ports facing down Ensure that the EnGo sits down fully on the foam b...

Страница 19: ...the EnGo inside the backpack When the EnGo is inside the backpack you do not need to remove it to view the screen or interact with it Tip When using the EnGo outdoors you can use the sun shade to make...

Страница 20: ...from behind the panel c Press the edges of the triangle flaps down on to the hook and loop fasteners on the sides of the front access panel 7 To view the EnGo screen without the sun shade perform the...

Страница 21: ...ckpack comes with the SDI cable already inserted You can remove this cable if you want to use an HDMI cable instead Note If you only need to use an HDMI cable temporarily feed the HDMI cable through t...

Страница 22: ...spacer 9 Ensure that the HDMI cable as well as the IFB and power cables fit inside the channel in the foam spacer 10 Align the hook and loop fasteners on the foam spacer with the back of the backpack...

Страница 23: ...he menus and buttons to access the features of the EnGo Go Live button Use this button to start a live transmission The current live stream profile appears below the Go Live button When you select the...

Страница 24: ...d Use the Feed profile to send video to the station in poor network conditions You can also use Feed when you have time to send the highest quality video or when recording live events without anchor d...

Страница 25: ...u are roaming Changing SIM modules The EnGo has a user changeable SIM module for regional cellular network access You can access the SIM module to change the SIM cards to ones from a different region...

Страница 26: ...card in gently The SIM card will spring out 4 If necessary pull the SIM card the rest of the way out of the slot 5 Place a SIM card into the slot in the SIM module correctly with the notch on the SIM...

Страница 27: ...t the transmitter automatically detects SDI connections frame rate and resolution with this setting If you select SDI as the input type and EnGo does not detect the frame rate and resolution settings...

Страница 28: ...u want to receive video over the Ethernet connection for the EnGo you can change the IP video input settings Note The EnGo supports MPEG TS UDP RTP RTSP and RTMP IP inputs 1 On the Preview screen sele...

Страница 29: ...Input 5 Select the number of audio channels Switch between balanced and unbalanced IFB audio output By default EnGo uses a balanced audio output for IFB You can switch to an unbalanced output 1 On the...

Страница 30: ...gs 4 Select Live 5 Select Resolution 6 Set the live resolution to Auto SD Auto SD Auto HD Auto HD Auto HD 20 Auto UHD or Manual 7 If you set the live resolution to Manual perform the following actions...

Страница 31: ...tency is the time that it takes for the video to arrive at the receiver Glass to glass refers to the delay from the time the camera detects an image to the time that it appears on a video monitor conn...

Страница 32: ...that is supported by the current conditions This setting is ideal when picture quality is the priority Up to Latency mode In Up to Latency mode the system measures the network conditions during the b...

Страница 33: ...all available connections including cellular Ethernet and Wi Fi The transmitter uses only the connections that are available If multiple connections are available the transmitter uses all connection...

Страница 34: ...t Use Ethernet to put a higher priority on the Ethernet connection over the cellular connection Use this option if the Ethernet connection is a lower cost option as part of blended connectivity EnGo a...

Страница 35: ...t Single Modem To activate the hotspot for all available connections select GateWay Mode 7 Select Activate Note When a hotspot is active the selected connection is not used for live streams Rename the...

Страница 36: ...ect View devices connected to the hotspot You can view the devices connected to the hotspot for a single modem connection or when you are using GateWay Mode 1 On the Preview screen select 2 Select Mor...

Страница 37: ...ction You can also connect devices directly to the EnGo using an Ethernet cable For more information see Connect Ethernet on page If you are using Ethernet ensure that you plug the Ethernet cable into...

Страница 38: ...tspot For more information see Activate the hotspot on page Configure a Wi Fi connection 1 On the Preview screen select 2 Select Connections 3 Select Wi Fi 4 From the list of available connections sel...

Страница 39: ...network is highlighted in green 4 Select Actions 5 Select Info Managing return feeds You can subscribe to return feeds sent from the studio using a Dejero CuePoint server To use return feeds with the...

Страница 40: ...set up the connection to the wireless network Usually the APN is available from the SIM card but in some cases you might need to change it manually 1 On the Preview screen select 2 Select More 3 Selec...

Страница 41: ...pe the unlock PIN 9 Select 10 Repeat steps 3 through 8 for each locked SIM Change the PIN for a SIM If necessary you can change the PIN for a SIM card such as if there are security reasons to change i...

Страница 42: ...he SIM card carrier SIM cards in the secondary SIM set will have a list of available actions 5 Select Actions 6 Select Enable PIN 7 Type the current PIN 8 Select Unblock a SIM If you type the PIN wron...

Страница 43: ...o When roaming is turned off an X appears over the signal strength indicator for a connection that is roaming To turn on roaming again set the Roaming field to Yes If roaming is on for a connection on...

Страница 44: ...smission select Go Live If you switched to a CellSat connection the EnGo disconnects the CellSat connection when you stop the transmission Tip After you finish transmitting always charge your EnGo bat...

Страница 45: ...ny transmission of IFB or Intercom communications Never Audio and video data is not encrypted When Available Audio and video data is encrypted when it is sent to a receiver that supports encryption Th...

Страница 46: ...visit support dejero com to read the Dejero Intercom Reference Guide Note When you enable Prompt Audio you cannot use the Intercom feature 1 On the Preview screen select 2 Select Audio Comms 3 Select...

Страница 47: ...u can start and stop a live stream separate from recording clips However if you enable auto transfer when setting up Record mode you cannot start and stop live streams Each clip is named with the date...

Страница 48: ...ontains H 264 video and AAC audio Interlaced input formats are encoded in progressive frame format to use with QuickTime based players and editors You need to tell QuickTime based software that the fi...

Страница 49: ...reen select Record The Preview screen shows the video that you are recording Statistics about the current clip also appear above and below the Record button including the clip length and the quality s...

Страница 50: ...a CellSat connection becomes available after starting a clip transfer on the Preview screen select Start CellSat Select Yes Import a clip You can import your edited clips to EnGo Imported clips appea...

Страница 51: ...ons 6 Select Info Change the prefix for a clip You can change the prefix for a single clip before you transfer it to a receiver Note When you change the prefix for a clip you are not changing the defa...

Страница 52: ...ansfer 4 Select Files 5 Using the arrows on the right side of the screen navigate to the file that you want to import 6 Select the file to transfer it You can select and transfer multiple files from t...

Страница 53: ...t support dejero com to read the Dejero Control User Guide When the EnGo is under remote control a blue border appears on the Preview screen The blue border only appears at the top of the menu screen...

Страница 54: ...m landscape to portrait the EnGo appears in portrait mode Viewing connection information The EnGo communicates data through modems Ethernet CellSat and Wi Fi connections Individual connections show th...

Страница 55: ...tions 5 Select Carrier Data Any connection that you changed the APN for appears on this screen along with the connection s ICCID network and APN If you did not change the APN for any connections No Ca...

Страница 56: ...e stream are The number of video frames that arrive at the receiver in time Frames that are late or missing can result in paused or stuttering video or video artifacts such as smearing or discoloratio...

Страница 57: ...Remote a green light beside Live flashes When the EnGo is transmitting live the flashing green light beside Live turns solid green During this process and during the live transmission the green light...

Страница 58: ...nnect to a power source the EnGo starts immediately If the EnGo still does not turn on contact Dejero Support EnGo does not turn on when power applied Confirm that the power adapter cable connection i...

Страница 59: ...ging even if you are using it Video audio or transmission problems Problem Possible solution Preview screen is black A source is not connected to EnGo Make sure that the cable from the source is secur...

Страница 60: ...hooting Intercom If no sound is received by the headset connected to the EnGo verify that the audio interface device is connected to the WayPoint receiver Verify that an audio input is connected to th...

Страница 61: ...emote management session Warning and error messages The following table outlines possible warning or error messages that you might encounter and possible ways to resolve them If you call Dejero Suppor...

Страница 62: ...e information visit support dejero com to read the Dejero Control User Guide Device is inactive Please contact your system administrator Error 14 Unable to establish connection with the assigned recei...

Страница 63: ...format For more information visit support dejero com to read the Dejero Control User Guide Device not licensed Error 21 This device is not licensed Contact Dejero Support Device needs to be assigned...

Страница 64: ...o All For more information see Configure the connection type on page Satellite capacity is not available at the moment This message will automatically clear when satellite capacity is available again...

Страница 65: ...o use the EnGo but to resume charging the battery bring the device closer to room temperature Intercom issue Error 36 Multiple transmitters are assigned to the same output Intercom does not support mu...

Страница 66: ...able and try again Or use Control to assign a different output Capacity reached Warning 113 The assigned receiver has reached its stream capacity Try again later or use Control to assign a different r...

Страница 67: ...network conditions to improve and try again Requested latency setting is too low Error 125 The assigned receiver is not capable of a latency of less than 0 8 seconds Assign this source to a receiver...

Страница 68: ...LTE LTE A compatible with external 5G modems LTE Bands LTE FDD B1 B2 B3 B4 B5 B7 B8 B9 B12 B13 B14 B17 B18 B19 B20 B21 B25 B26 B28 B29 B30 B32 B66 LTE TDD B38 B39 B40 B41 WCDMA Bands B1 B2 B3 B4 B5 B...

Страница 69: ...mm to XLR and 3 5 mm to 3 5 mm D Tap adapter DC In to D Tap Intercom extension cable 3 5 mm to 3 5 mm auxiliary battery quick connect plate V Mount or Gold Mount DC In power adapter user accessible SI...

Страница 70: ...liably transmit to a wide range of outputs including SDI SMPTE ST 2110 MPEG TS Content Delivery Networks CDNs social networks and MultiPoint Regulatory compliance Product EnGo 3x Model EG3x Compliance...

Страница 71: ...dejero com Email the Dejero technical support team at support dejero com Call the 24 hour technical support number for your region US Canada 1 866 808 3665 ext 2 International 1 519 772 4824 ext 2 Do...

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