6.
Warranty Policy
1 YEAR WARRANTY
This product is warranted to be free of defects in materials and workings at
the sole discrestion. This warranty period shall begin from the date of the
accompanying invoice and will be in effect for a period of one year for labour
and one year for parts.
THE FOLLOWING SHALL VOID WARRANTY
Any unauthorised service, modification or tampering, and damage due to
accident, misuse, abuse and operation outside of electrical specifications shall
void the warranty.
There will be charges for labour and/or materials and/or shipping for repairs
carried out outside the warranty period.
Troubleshooting
If you cannot solve a problem with the following solutions, do not attempt to
repair the unit yourself.
Symptom
Solution
Unit not powering on.
Make sure the green light is lit on the front of the
media screen, if not check the power supply and
power cable, connections and power outlet. Make
sure the power button is pressed and there is
power running to the switching adapter. Press the
reset button on the back of the screen to reboot
and wait for the startup screen to appear.
Contact DecisionVision for further support if any problems persist.
7.
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