14
If device online in platefrom, no need set apn commands
8.FAQ and processing methods.
FAQ
Instructions/Solutions
Fail to turn it on
Please check if battery and USB cable is charged
No GSM signal
Please check if SIM card installed correctly.
Please check if SIM card is 2G GSM network.
No GPS
A more open view of the sky is recommended to make sure
the device can receive the GPS signal normally.in outdoor,or
take device to walk around
No reply to SMS
command
Password wrong or the format is wrong. restore factory
settings send “
reset123456
”
No reply to calling &
No alarm message
Authorized / admin phone number is incorrect or has not
setup
SMS position OK,
cannot use the APP
and web platform
Pls check if APN is correctly set. And pls find out the correct
APN content of the SIM card.
Platform position is
difference from the
actual position.
No uploading position time or no GPS signal: call the device
phone number and receive the position message. If it shows
like Pic 2, pls make sure the device can receive the GPS
signal normally.in outdoor,and take device to walk around