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DCS 50si Скачать руководство пользователя страница 40

CONTENTS

4.1.17

and station. This feature can be used with the soft keys on the display keysets or as
a programmable button.

STATION HUNT GROUPS (30)

System programming allows up to 30 station hunt groups. One of three ring pat-
terns—sequential, distributed and unconditional—is available for each group. Each
unconditional group may contain a maximum of 32 stations. A station may be as-
signed to more than one group. The default directory numbers to call these groups
are 501–529. Group 500 is reserved for the operator group and is called by dialing
“0.” Each station group has its own recall timer for calls transferred to that group.

STATION MESSAGE DETAIL RECORDING (SMDR)

The system provides, via an optional SIM, records of calls made, received and
transferred. Connecting a customer-provided printer or call accounting system will
allow collection of these records. Each call record provides the following details:
station number, outside line number, start date, start time, duration of call, digits
dialed (maximum 18) and an account code if entered. The system may print a
header followed by 50 call records per page or send continuous records with no
header for use with a call accounting machine.

See the sample printouts.

The SMDR format contains many options that allow it to be customized for a
company’s individual needs. Options to print include incoming calls, outgoing calls,
in and out of group status, change in DND status and authorization codes.

SYSTEM ALARMS

The basic KSU has an alarm sensor pair, when this pair is short-circuited, the
system will ring a preprogrammed destination with a customized display message.
The alarm destination can be a station or station group.

A DISA alarm will warn the customer if the DISA security system has been trig-
gered by too many incorrect password attempts. The alarm can ring any station or
group of stations and show an appropriate display at the assigned stations.

SYSTEM DIRECTORY

Each station, station group and outside line can have an 11 character directory
name. This name will appear on keyset displays to provide additional information
about lines and stations.

TENANT SERVICE (2)

There are several programs that allow the DCS 50si to be installed in tenant appli-
cations. These features allow a technician to split the system in two with each
tenant having individual control over operator groups, page zones, speed dial num-
bers, night service (manual or automatic), DISA and customer level programming.
Each tenant is separate. No intercom calling between tenants is permitted.

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Содержание 50si

Страница 1: ...CONTENTS...

Страница 2: ...n this guide Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA INC 2700 NW 87th Avenue Miami FL 33172 telephone 305 592 2900 SAMSUNG TELECOMM...

Страница 3: ...hout prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Copyright 1998 Samsung Telecommunications America Inc All rights reserved No part of...

Страница 4: ...TS 3 2 3 5 SYSTEM TONES 3 2 3 6 KEYSET LED INDICATIONS 3 4 3 7A RESERVE POWER DURATION ESTIMATES 3 4 3 7B RESERVE POWER DURATION ESTIMATES WITH WITHOUT CADENCE 3 5 4 FEATURES 4 1 SYSTEM FEATURES 4 1 1...

Страница 5: ...1 1 DCS 50si GENERAL SYSTEM DIAGRAM CONTENTS...

Страница 6: ...er fail ure telephones All DCS keysets utilize a single PCB with surface mounted components assuring the highest product quality and long life Samsung s customary large easy to read displays and LEDs...

Страница 7: ...D EXPANSION CABINET KEY SERVICE UNIT EXPANSION CABINET Power Supply 2 SLI SLOT MEM SLOT MISC SLOT PLL DAUGHTER BOARD 8DLI Ports UNIVERSAL SLOT 1 UNIVERSAL SLOT 2 UNIVERSAL SLOT 3 UNIVERSAL SLOT 4 UNIV...

Страница 8: ...utilizes Digital Signal Processors or DSPs Each DSP may be configured by the switching control program as a DTMF receiver or a C O tone detector on a per call basis The engine chip contains four DSPs...

Страница 9: ...er s requirements The system can be programmed from any display keyset without interrupting normal sys tem operation There are three levels of programming TECHNICAL CUSTOMER and STATION The technician...

Страница 10: ...NET The optional expansion cabinet see Figure 2 2 consists of a metal case containing a backplane PCB with connectors for three expansion cards and a fourth connector for a CADENCE VM8A card The expan...

Страница 11: ...ight 1B D DLI ports and fits in any of the six card slots KDb s cannot be used with this card 2 x 4 SLI This card provides two Caller ID compatible loop start C O interfaces four SLI ports for industr...

Страница 12: ...ts caller ID decoding circuits and four DSP circuits It is recom mended that this card be used in situations requiring heavy single line telephone use SMISC2 This card is similar to the SMISC1 but wit...

Страница 13: ...e implemented that are not normally possible with older conventional stand alone Voice Mail Auto Attendant systems All power to run this self contained system comes from the DCS 50si telephone system...

Страница 14: ...erphone l 24 programmable keys 16 with tri col ored LEDs l Four fixed function keys l UP DOWN buttons for digital control of speaker handset and ringer volumes l Eight selectable ring tones l Desk or...

Страница 15: ...ction keys l UP DOWN buttons for digital control of speaker and ringer volumes l Eight selectable ring tones l Desk or wall mounted l Available in almond or charcoal FIGURE 2 8 FIGURE 2 9 32 Button Ad...

Страница 16: ...ny DLI circuit for use with the door phone unit l Commonly used to request entry through locked doors interior or exterior or as a room monitoring box l Provides contact control to be used with cus to...

Страница 17: ...14 l Provides an RS232 connection required for SMDR PCMMC and TSAPI l Connects to any DLI circuit FIGURE 2 14 FIGURE 2 15 Computer Telephony Module CTM See Figure 2 15 l Provides RS232 connection via...

Страница 18: ...l Four fixed function keys hold flash new call and monitor l Data Port selectable to share station ex tension or utilize a separate extension l On hook dialing l Message Waiting Ring Indicator l Desk...

Страница 19: ...5 AMPS MAX 5 VOLTS 0 5 AMPS MAX 48 VOLTS 1 2 AMPS MAXIMUM BATTERIES 10 40 AMPS 48 VOLTS MAXIMUM CHARGE CURRENT 0 4 A MAXIMUM DISCHARGE RATE 2 5 A 3 2 DIMENSIONS AND WEIGHTS HEIGHT WIDTH DEPTH WEIGHT D...

Страница 20: ...4 330 100 This is the maximum length of the cable between the door phone and the DPIM The DPIM can be installed up to 900 cable feet from the KSU 3 5 SYSTEM TONES TONE FREQUENCIES CADENCE DIAL TONE 35...

Страница 21: ...wed by dial tone indicate you have correctly set or canceled a system feature Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again RINGBACK TONE 1000...

Страница 22: ...N ESTIMATES in minutes NO OF UPS CAPACITY IN VOLT AMPS STATIONS 250 400 450 600 900 1250 2000 4 65 160 200 245 360 490 930 8 45 110 135 160 240 320 625 12 40 90 115 140 200 280 535 16 30 75 90 110 160...

Страница 23: ...22 Hours The table above gives estimated system hold up times for a 50si system These times are based on an idle system equipped with a fully charged 40 Amp Hour 48 Volt battery pack The hold up time...

Страница 24: ...ible Ringing Day Ring Assignments Night Ring Assignments Hot Line In Group Out of Group Incoming Call Distribution Incoming Outgoing Service Individual Line Control Integrated Services Digital Network...

Страница 25: ...sets may be restricted from making or receiving pages in system programming A maximum of 40 keysets can be programmed to receive page announcements ATTENTION TONE To get your attention a brief tone pr...

Страница 26: ...tically held only by pressing TRSF or CONFERENCE Each keyset user can enable or disable Automatic Hold BACKGROUND MUSIC Keyset users may choose to hear music through their keyset speakers when op tion...

Страница 27: ...you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored numb...

Страница 28: ...he transfer feature The forwarded station user can continue to originate calls as usual If no key is programmed as Forward All the TRSF key lights steady when a Forward All condition is set BUSY This...

Страница 29: ...ered at one keyset and placed on hold at another station This allows time for the user to proceed to that station or allows the party that the call was intended for to have that call placed at their s...

Страница 30: ...ers as are required CLASS OF SERVICE The system allows a maximum of 30 station classes of service Each class of service can be customized in memory to allow or deny access to features and to define a...

Страница 31: ...n a physical connection between telephone and computer It elimi nates the cost and administrative overhead of connecting every PC to a desktop phone It emphasizes third party call control Example call...

Страница 32: ...to the C O or return ringback to the C O When ringback is selected the called station receives off hook ring Multiple DID numbers can ring the same extension or station group and display keysets show...

Страница 33: ...ring a call from the door phone users can dial a code to activate a contact closure This can be used to operate a customer provided electric door lock release mechanism The contact closure timer is pr...

Страница 34: ...GE IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO PRIVACY SAMSUNG TELECOMMUNI CATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MIS USE OF THIS FEATURE EXECUTIVE SEC...

Страница 35: ...e written using the default numbering plan FLEXIBLE RINGING Each C O line can be programmed to ring at any station or station group Each line can be assigned a day ring destination and a night ring de...

Страница 36: ...port the following protocols l National ISDN 2 l AT T 5ESS Custom l Nortel DMS 100 Custom INTEGRATED VOICE MAIL The DCS 50si has a dedicated slot in the expansion cabinet to contain a CADENCE VM8A car...

Страница 37: ...ition the caller can leave an indication that a message is waiting The message button will flash red at the messaged keyset A single line phone will receive a distinctive message waiting dial tone Fiv...

Страница 38: ...group go unanswered they can overflow to another destination after a programmed period of time Each station group has its own timer The overflow destination can be a station or station group PAGING Sy...

Страница 39: ...d a PC using an optional software package will be needed to implement this feature RING OVER PAGE Any outside line can be programmed to ring over a customer provided paging sys tem Outside lines door...

Страница 40: ...ith a call accounting machine See the sample printouts The SMDR format contains many options that allow it to be customized for a company s individual needs Options to print include incoming calls out...

Страница 41: ...g the walking class of service or authorization code feature TONE OR PULSE DIALING Outside lines can be programmed for either tone or pulse dialing to meet local telephone company requirements TRANSFE...

Страница 42: ...et can add and delete agents in real time from the group to handle the workload PRINTED REPORTS Agent supervisors may run printed reports to a customer provided printer showing the data available on t...

Страница 43: ...tion that is re stricted The users may either use the WCOS feature code or the authorization code feature Both methods change the class of service to correspond with the station passcode or authorizat...

Страница 44: ...DSET MUTE MICROPHONE HANDSET BGM OFF HOOK RINGING RINGING OFF HOOK VOICE ANNOUNCE STANDARD PAGING OFF HOOK VOICE ANNOUNCE EXECUTIVE SPEAKER ONE TIME DO NOT DISTURB OFF HOOK RING ONE TOUCH DIALING KEYS...

Страница 45: ...ed at one time including busy station and busy trunk BUSY STATION INDICATIONS BLF DSS BLF keys may be assigned to any keyset or add on module These buttons will be off when the station is idle light r...

Страница 46: ...Do Not Disturb DND feature is used to stop all calls to a station System programming can allow or deny use of the DND feature for each station Parties calling a station in DND will receive reorder to...

Страница 47: ...When a message indication is left at a keyset the MESSAGE button will slowly flash red Single line telephones will receive a distinctive dial tone to notify them that a message is waiting Message wai...

Страница 48: ...cy PROGRAMMABLE KEYS LCD 24B and STD 24B keysets have 24 programmable keys and LCD 12B and Basic 12B keysets have 12 Each key can be programmed for more than 25 differ ent uses to personalize each pho...

Страница 49: ...r station press TRSF and dial the station number or press the appropriate DSS key Press the HOLD key This will place the call on system hold on an available CALL button or Line Key at the remote stati...

Страница 50: ...of these keys To avoid confusion your calls always light green other calls show red and recalls light amber VOLUME SETTINGS Each keyset user may separately adjust the volume of the ringer speaker han...

Страница 51: ...IFICATION When a call is made to a station group the display shows CALL FOR GROUP and the user s group number These calls can be answered with a different greet ing than calls to the user s extension...

Страница 52: ...is feature allows display keyset users to review CID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that we...

Страница 53: ...de digits are displayed as the user dials them If the display indicates an incorrect number was dialed the user can quickly hang up before billing begins ENHANCED STATION PROGRAMMING Personal programm...

Страница 54: ...eetings calls and other functions Users simply press once to start the timer and press again to stop the timer UCD SUPERVISOR DISPLAYS With the optional SMISC2 card when UCD is used multiple superviso...

Страница 55: ...and LCD 24B display model keysets have a large easy to read 32 character liquid crystal display Helpful call processing information is provided so everyday call handling is quick and easy Here are jus...

Страница 56: ...tion DROP the call from the system or examine further NND information This display shows the information on the abandoned call list This call came in on May 25 at 9 41 on line 702 The user can CLEAR...

Страница 57: ...ved 124 calls today There are six members in the group Four of the members are currently logged in 202 Sondra STATUS OUT longest wait time is 02 24 The longest call on hold waiting to be answered was...

Страница 58: ...4 4 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID 4 4 1 CONTENTS...

Страница 59: ...4 5 SAMPLE SMDR PRINTOUT WITH CALLER ID 4 5 1 CONTENTS...

Страница 60: ...E RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 UCD GROUP 515 SUPPORT FROM MON 03 Jan 08 30 TO SUN 02...

Страница 61: ...and a call is placed to the group because there is an idle station the all agents busy counter is not incremented If the idle station rings does not answer and is logged out although the condition of...

Страница 62: ...but callers hang up before being answered LONGEST QUEUE TIME TODAY This shows the longest call in queue today The queue time is calculated as fol lows a Queue time begins when a caller starts to hear...

Страница 63: ...ANSWERED The total number of calls answered by the agent This does not include ring no answer to an agent station If this total number is less than the calls received by the group it is possible that...

Страница 64: ...U and receiver are on different circuits 5 2 FCC REQUIREMENTS The DCS 50si Private Automatic Branch Exchange PABX system complies with part 68 of the Federal Communications Commission Rules and Regula...

Страница 65: ...it is necessary CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the...

Страница 66: ...es as listed below This system is listed with Underwriters Laboratories LISTED 83X3 E118093 Project No 98NK12204 5 5 MUSIC ON HOLD WARNING IMPORTANT NOTICE In accordance with US copyright laws a licen...

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