19 |
P a g e
Trouble Shooting Guide
Problem
Cause
Solution
Power does not turn on.
Empty or low battery.
Charge or replace the battery.
Turns off after turning on.
Low battery. Display will show “Lb”
when trying to power on, but then
shutoff “OF”.
Charge or replace the battery.
Audio not heard.
Earphone or Headset not
completely connected.
Check connections are complete and
in the correct position. Connector
may have to be pushed in very firmly
to fully seat it in the unit.
Out of range of leader.
Guests will not hear anything if the
leader unit is turned off or not close
enough.
The Leader unit is not operating at
the same frequency as the Guest
or other Leader units.
Check the front display area to be
sure the units are operating on the
same frequency (2.4Ghz, 902MHz or
863MHz).
CH assigned to leader and guest is
not the same.
Set all users to the same group
number.
Obstacle between leader and
guest.
Move to another place to avoid
obstacles.
More than 1 leader in the vicinity is
in the same group.
Move away from 2
nd
leader or
change group assignment.
CH and or ID settings are not valid. Confirm programming referencing
guidelines herein for Case 1, 2, or 3
as desired. Note that 863MHz units
should have at least 3 steps
difference between the L2 receive
and transmit channels selected.
Unknown cause.
Occasionally, the network connecting
Leaders and Guests will cease to
function properly. This can be
resolved by turning off all units.
Then, power on the Leader 1 (L1)
unit first. Follow this by turning on all
the Leader 2 (L2) units. Last, turn on
the Guest units.
Leader 2 units no transmit
audio (no Sidetone) but
still receiving audio.
Not pressing and holding the PTT
(Mode) button.
Be sure to fully press AND hold the
PTT button.
Audio is distorted.
Microphone gain is set too high.
Check settings on transmitting unit.
Change to lowest setting.
Connectors are not fully seated.
Check all headset & earphone
connections. Connector may have to
be pushed in very firmly to fully seat
it in the unit.
Headset or earphone is defective.
Try a different headset or earphone.
