Section 5 - Technical Support, Factory Service
The 166xs is an all-solid-state product with components chosen for high performance and
excellent reliability. Each 166xs is designed, assembled, tested, and calibrated at the factory
and should require no internal adjustment of any type throughout the life of the unit. We
recommend that your 166xs be returned to the factory only after referring to the manual and
consulting with Customer Service.
Our phone number, fax number and address are listed on the rear cover. When you contact dbx
Customer Service, be prepared to accurately describe the problem. Know the serial number of
your unit - this is printed on a sticker attached to the unit.
NOTE:
Please refer to the terms of your Limited Two-Year Standard Warranty, which extends
to the first end-user. After the warranty expires, a reasonable charge will be made for
parts, labor, and packing if you choose to use the factory service facility. In all cases, you
are responsible for transportation charges to the factory. dbx will pay return shipping if
the unit is still under warranty.
Shipping Instructions
Use the original packing material if it is available. Mark the package with the name of the
shipper, and with the following words in quotes in red: “DELICATE INSTRUMENT, FRAGILE!”
Insure the package properly. Ship prepaid, not collect. Do not ship parcel post. (If you do not
plan to save the packaging material, please recycle it.)
Registration Card and User Feedback
We appreciate your feedback. After you have an opportunity to use your new 166xs, please
complete the Registration Card and return it.
Section 5
Technical Support, Factory Service
21
dbx 166xs
