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c) Try a different model of mouse.
d) Power cycle the remote unit.
•
The system does not detect a PS/2 mouse, or the application cannot find the
mouse.
a) Wrong cable plugged in, keyboard and mouse cables reversed on Local Unit.
b) Cable is loose, re-seat mouse cable between Local Unit and CPU.
c) Ensure that the keyboard input cable to the Local Unit is connected to provide
power.
d) Reboot PC.
•
The mouse movement is erratic
a) Try installing a Microsoft Intellimouse mouse driver, which can automatically
correct out of sync mice.
Keyboard & Mouse
•
Neither the keyboard or mouse operate, or have locked up
a) Press <CTRL><ALT><F12> on the remote unit to reset the keyboard and mouse
b) Reset PC and the Extender Remote unit.
c) Check power to the remote unit.
d) Some PC’s have a port re-mapping feature that allows a keyboard or mouse to be
plugged into either PS/2 port. Try crossing over the cables between the local unit
and PC i.e. KB to Mouse & Mouse to KB.
Video
•
The picture is not sharp & is very smeary
a) Video compensation incorrectly set. - See installation section.
•
Each character has separated into overlapping red, green & blue pixels, (the
effect is like looking through 3D glasses).
a) Check that the UTP / STP wiring used throughout is EIA 568 standard.
b) Check patch panels for poor or incorrect connections
c) Check the compensation dipswitch settings.
•
The monitor sometimes loses sync causing it to go blank for a second or two
a) This occurs if your electrical power system is very noisy (particularly ground).
•
Video only required, but no picture appears
a) The Local Unit must be connected to the PC’s keyboard port.
b) Consult technical support if you cannot do this and require a secondary power
supply for the Local Unit.
•
A constant vertical wobble appears down the screen (interference).
a) The interconnection cable could be located too close to a source of very strong
mains borne interference, re-route cabling if possible
b) If interference is from strong signals from a nearby broadcast transmitter a beat
pattern will appear. Change the vertical refresh rates slightly, such as from 60Hz to
70Hz.
