5
Warranty
Standard Warranty
Datavideo equipment is guaranteed against any manufacturing defects for one year from
the date of purchase.
The original purchase invoice or other documentary evidence should be supplied at the
time of any request for repair under warranty.
The product warranty period beings on the purchase date. If the purchase date is
unknown, the product warranty period begins on the thirtieth day after shipment from a
Datavideo office.
All non-Datavideo manufactured products (product without Datavideo logo) have only
one year warranty from the date of purchase.
Damage caused by accident, misuse, unauthorized repairs, sand, grit or water is not
covered under warranty.
Viruses and malware infections on the computer systems are not covered under warranty.
Any errors that are caused by unauthorized third-party software installations, which are
not required by our computer systems, are not covered under warranty.
All mail or transportation costs including insurance are at the expense of the owner.
All other claims of any nature are not covered.
All accessories including headphones, cables, batteries, metal parts, housing, cable reel
and consumable parts are not covered under warranty.
Warranty only valid in the country or region of purchase.
Your statutory rights are not affected.
Three Year Warranty
All Datavideo products purchased after July 1st, 2017 qualify for a
free two years extension to the standard warranty, providing the
product is registered with Datavideo within 30 days of purchase.
Certain parts with limited lifetime expectancy such as LCD panels, DVD drives, Hard
Drive, Solid State Drive, SD Card, USB Thumb Drive, Lighting, Non-PCIe Card and third
party provided PC components are covered for 1 year.
The three-year warranty must be registered on Datavideo's official website or with your
local Datavideo office or one of its authorized
distributors within 30 days of purchase.
Disposal
For EU Customers only - WEEE Marking
This symbol on the product or on its packaging indicates that this product
must not be disposed of with your other household waste. Instead, it is
your responsibility to dispose of your waste equipment by handing it over
to a designated collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling of your waste
equipment at the time of disposal will help to conserve natural resources
and ensure that it is recycled in a manner that protects human health and the environment.
For more information about where you can drop off your waste equipment for recycling,
please contact your local city office, your household waste disposal service or the shop where
you purchased the product.
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