13. Technical Support and Warranty
Dataprobe Technical Support is available 8:30AM to 5:30PM ET to assist you in the installation and operation of this
product. To obtain Technical Support call 201- 934-5111, or Email us at [email protected]. Please have the
following information available when you call:
•
Model of Product
•
Lot and Version Numbers
•
Data of Purchase
•
Name of Seller (if other than Dataprobe)
If you purchased this product through an Authorized Dataprobe Reseller, you should contact them first, as
they may have information about the application that can more quickly answer your questions.
13.1. WARRANTY
Seller warrants this product, if used in accordance with all applicable instructions, to be free from original defects in
material and workmanship for a period of One Year from the date of initial purchase. If the product should prove
defective within that period, Seller will repair or replace the product, at its sole discretion.
Service under this Warranty is obtained by shipping the product (with all charges prepaid) to an authorized service
center. Seller will pay return shipping charges. Call Dataprobe Technical Service at (201) 934-5111 to receive a
Return Materials Authorization (RMA) Number prior to sending any equipment back for repair. Include all cables,
power supplies and proof of purchase with shipment.
THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT,
MISUSE, ABUSE OR NEGLECT. SELLER MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ALL IMPLIED
WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR ANY PURPOSE ARE
LIMITED TO THE WARRANTY PERIOD SET FORTH ABOVE; AND THIS WARRANTY EXPRESSLY EXCLUDES
ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights, and you may have other rights which vary from jurisdictions to
jurisdiction.
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or
safe for the use intended. Since individual applications are subject to great variation, the manufacturer makes no
representation or warranty as to the suitability of fitness for any specific application.
Dataprobe
Inc.
