Contact Support
Phone: 1.800.547.5304
E-mail: [email protected]
Hours: Monday - Friday 6:30 AM - 4:00 PM PST
For additional product inquiries or sales questions, please e-mail
[email protected] or call 541.868.3610.
Troubleshooting Tips
Ensure you have set up an ActiveSync partnership with Host PC BEFORE you try to
setup PS6D4400UUSE.
Confirm connectivity by using Internet Explorer browser on Datalogic Falcon
Handheld Computer to visit a website on the internet, or try to ping the router
or a network computer.
Ensure PS6D4400UUSE is configured for network visibility - i.e.
(1) default setup is DHCP, or
(2) use Cradle Manager to configure for networks requiring a valid static IP address.
See the User Guide for more information on configuration issues.
Ensure the PS6D4400UUSE’s power adapter is connected, and functioning
correctly.
Ensure software is installed correctly.
More Troubleshooting help is available in the User Guide.
Windows CE
1. Launch app (Start -> Programs ->
Communication ->
Ethernet Cradle Driver)
2. Enable connection by clicking the
Enable Cradle Driver checkbox.
(See image )
Install Ethernet Cradle Driver
Configure Ethernet Cradle Driver
Download the Ethernet Cradle Driver software from the Datalogic website at
www.mobile.datalogic.com. Click on the
SW & Utilities
link to find the appropriate file.
Use ActiveSync to copy the CradleDrvr CAB file into the Windows directory on the terminal.
Use the terminal’s File Explorer application to locate the CradleDrvr CAB file and tap on it with
the Stylus to install it.
Warm boot the terminal. Follow the instructions in the terminal’s User Guide if you need
guidance.
Windows Mobile 5.0
1. Launch app (Start -> Programs ->
Communication ->
Ethernet Cradle Driver)
2. Enable connection by clicking the
Enable Cradle Driver checkbox.
(See image )
3. Disable RNDIS (Start->Settings->
Connections->USB to PC-> and
deselect “Enable advanced network
functionality”)
(See image )
4. Configure network settings (Start->
Settings->Connections->
Connections->Advanced->
Select Network Settings->.
Set both dropdowns to “My Work
Network”)
(See image )
No other software is required if the default DHCP is used to obtain the cradle’s IP address.
If a static IP address or other special network requirement must be configured, you will also
need to download the Cradle Manager software from www.mobile.datalogic.com. Additional
information on both programs is contained in the User Manual, which is also available from
the website.