eMG80
| Quick Reference Guide
Auto Attendant
To Delete a Greeting
Using Comfort Messages
• Press the
TRANSFER
key
• Dial 06
• Enter the message number
• Press the
TRANS/PGM
key
• Dial 06
• Dial the message number, your message will then start playing
• Press the
SPEED
button while the message is playing to delete it
• Press the
#
key to start recording, record your message after the bleep
• Once you have finished your recording press the
HOLD/SAVE
key to
store your selection.
Using the Auto Attendant Feature
When programmed your system can be used to answer calls front end. This
means that when callers ring in, instead of you answering their call, they will
hear a message giving them the option to dial the extension number they
require, for example dial 1 for sales, 2 for accounts and so on.
You will need to know the “bin number” in which your announcements are
recorded
To record your greeting you will need to:
(If there is already a message recorded, then it will automatically be played to
you, this is generally a good way of checking that you have dialled the correct
bin number)
When programmed, comfort messages can be used to let callers know that
you have acknowledged the fact that they are there. It works by allowing
the caller to hear a few bursts of ring then if you can’t answer them in a set
amount of time they will hear a message normally something like “all our lines
are busy at present, please hold and your call will be answered shortly”.
These messages are recorded in exactly the same way as above
(see using auto attendant)
