DataCard CE870, Руководство пользователя

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CE870 Instant Issuance System User’s Guide 55
Card Appearance
Card appearance problems can be caused by the print ribbon, indent ribbon, or topping foil
application.
Print Troubleshooting
Problem Probable Cause Solution
Nothing is printed on the
card. The print ribbon is loaded
incorrectly. Remove the print ribbon and install it
correctly. Refer to
“Load the Print Ribbon
(Optional)” on page 38 .
The page size was not set
to ISO ID-1. Use your card production application to
access the printer’s print setup and select
ISO ID-1 for its page size. The correct page
size is available after you select the printer.
Color printing on top of a
black background does
not appear on the card. The black panel of the
ribbon is printing over
the color panels. The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print ribbon
is used last and will print over the color
panels. For best results, change the 100%
black background to a color near black, so
that it prints using the YMC (color) panels of
the print ribbon.
One or more lines appear
on the card. The printhead is dirty or
damaged. Clean the printhead. Refer to “Clean the
Printhead” on page 42 .
The print quality changes
from the previous card. The ribbon type was
changed while card jobs
were in the printer
queue. The type of ribbon installed in the printer
determines the color profile used when the
card is sent to print. If the ribbon type
changes while jobs are queued, the card may
not print correctly. Allow all queued jobs to
complete before changing the type of ribbon
in the printer. Changing to a ribbon of the
same type does not affect printing.
One color panel is not
aligned correctly with
other color panels. The cards are slipping in
the track. Run a cleaning card. Refer to “Clean the
System” on page 43 .
The cards are not the
correct size for the
printer. Use cards that meet the size requirement for
the printer. Refer to “Cards” in the printer’s
Installation and Administrator’s Guide for
specifications.