DataCard CE870, Руководство пользователя

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52 Troubleshooting
Locate a Problem Within the Card Production
System
If any one of the following components does not work properly, your card production can be
affected.

CardWizard issuance software
CardWizard software formats the data used to create cards. Make sure that your card design
works with the system.

Other components of the system
A system can include a camera to take photos, and may include other capture devices for
biometric data. Using and maintaining these components is important to the quality of cards
you produce.
Locate a Problem with Basic Printer Functions
The printer, embosser, and software applications work together to produce cards. If the system is
not working as you expect, follow these steps, in the order listed, to isolate the source of the
issue before you contact your service provider.
1.
Make sure that the power cords are connected to both the printer and embosser.
2.
Make sure that all network cables between the printer, embosser, and network are
connected.
3.
Power on the system. Make sure that Ready displays on the front panel within 1 minute.

If the system powers on correctly, continue to step 4.

If the printer powers on, but Improper Shutdown displays on the LCD panel, press the
U
SER
button for approximately 2 seconds. Ready should display.

If the system powers on but does not display Ready, the system is not working properly.
Check all power cords and the interconnect cable between the printer and embosser. If
Ready still does not display, request service for the system.

If the system does not power on, make sure that the printer and embosser power
supplies are working properly. A light on each power supply indicates that it is
functioning.

If the power supplies are working properly, request service for the system from your
system administrator.

If a power supply is not functioning, replace it and begin with step 1.