Datacard CD820 User Reference Guide
Common LCD Messages
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Common LCD Messages
The printer front panel displays printer messages or conditions as they are issued.
This section describes some of the common messages that may display.
Refer to “The CD820 Card Printer” on page 3 for the location of the system
components.
102: Card not in position
Cause:
The card is not positioned correctly in the printer.
1. Unlock the printer and open the printer cover.
2. Remove the ribbon cartridge.
3. Turn the manual advance knob to remove the card.
4. Replace the ribbon cartridge.
5. Close and lock the printer.
6. Press the USER button and send the card to print again.
Refer to “Clean the Printer” on page 8 for more information.
103: Printer problem
Cause:
The printer had an error.
1. Press and hold the printer POWER button to power off the printer.
2. Press the POWER button again to power on the printer.
104: Critical problem
Cause:
The printer has a serious error. The card will be canceled.
1. Press the POWER button to power off the system.
2. Request service.
The system must remain powered off.
105: Magstripe data error
Cause:
The printer could not verify the magnetic stripe data written to the card.
1. Use magnetic stripe cards that match the printer settings.
2. Make sure that the cards are positioned in the printer correctly.
3. Press the USER button on the printer and send the card to print again.
Refer to “Load Cards” on page 11 for more information.
110: Print ribbon out or missing
Cause:
The printer does not have a usable ribbon.
1. Unlock the printer and open the printer cover.
2. Remove the ribbon cartridge.
3. Install a new ribbon and cleaning sleeve.
4. Replace the cartridge.
5. Close and lock the printer.
Follow your company policy to discard used ribbon containing confidential data.
Refer to “Load the Print Ribbon” on page 12 and “Replace the Cleaning Sleeve”
on page 13 for more information.
111: Card not picked
Cause:
The printer did not pick a card from the input hopper.
1. Unlock the printer and open the input hopper.
2. Add or reposition cards.
3. Close the hopper and lock the printer.
4. Press the USER button to clear the message and complete the card.
Refer to “Load Cards” on page 11 and “Clean the Multi-Hopper Rollers” on
page 10 for more information.
112: Card hopper empty
Cause:
The printer did not detect cards in the input hopper.
1. Add cards to the input hopper.
2. Press the USER button to clear the message.
Refer to “Load Cards” on page 11 for more information.
