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Page 24

5

The printer does not respond when 
I print a card or when I click 
“Resume” on the Printer Toolbox.

Make sure the printer is plugged in. See “Power on the printer” 
on page 10. 

Make sure the printer is connected to the PC. See “Check the 
PC connection” on page 9. 

If the Status Light on the printer is blinking amber (orange), 
press the Ready button for 5-7 seconds.

Power off the printer and power it on to see if communication 
resumes.

See 

SP35 Info Central

 for more detailed communication 

troubleshooting information.

6

The printer cover will not close.

Push firmly on the front edge of the blue cover to latch it.

Make sure no extra items are inside the printer.

Make sure the print ribbon cartridge is installed correctly. See 
“Loading print ribbon” on page 7.

If you installed or bumped the printhead cartridge, make sure it 
is installed correctly. See 

SP35 Info Central

.

What is the problem?

Try this:

Содержание 553772-001

Страница 1: ...SP35 Printer Guide 553772 001 May 2003...

Страница 2: ...and to the point Printer Guide This Printer Guide contains operating information for the printer and driver SP35 Info Central For in depth information about using the printer or driver click the SP35...

Страница 3: ...g print ribbon 7 Check the PC connection 9 Status light 11 Opening Properties or Printing Preferences 13 Open the Printer Toolbox 15 Cleaning the printer 17 Printer supplies 19 Getting the most out of...

Страница 4: ...Lift the latch to open the printer cover Card Tray Lift the cover to load blank cards Card output tray Remove completed cards Ready button Push to pause or unpause the printer The status light helps y...

Страница 5: ...rollers Power Receptacle Plug in the power supply to power on the printer Cable Guides Hold the data cable securely Optional Smart Card USB Port See Features and options on page 4 Optional Smart Card...

Страница 6: ...des YMC for color or K for monochrome printheads Print ribbon cartridge with print ribbon Printer Label Includes the serial number and model information located on the left side of the printer and not...

Страница 7: ...onal magnetic stripe module is visible inside the printer An optional smart card module can be one of the following Contact coupler SC430 on the label Visible inside the printer Includes a USB port on...

Страница 8: ...the original package Tips Handling cards Do not touch the surface of cards before printing them Oils on hands will reduce printing quality Handle cards by the edges or wear gloves Cards can stick tog...

Страница 9: ...diagram shows the typical locations for the magnetic stripe and smart card chip 4 Close the card tray door Push the door closed to align cards See SP35 Info Central for information about cards to use...

Страница 10: ...ld damage the printhead 4 Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon See Cleaning the printer on page 17 for the steps to follow 5 Load the n...

Страница 11: ...rest in the black supports on the left side of the printer Make sure the ribbon cartridge handle rests in the supports on the right side of the printer Make sure to install the full new spool toward t...

Страница 12: ...ta port on the printer The printer can be connected in these other ways Through a direct network connection where the printer is connected to a network using a print server and the PC is connected to...

Страница 13: ...2 Connect the power cord to the power supply 2 3 Connect the power cord to the power outlet 3 4 The printer powers on and initializes Tips for printer power Wait while the printer initializes The pri...

Страница 14: ...green for several seconds When the printer is ready to print the status light is steady green Status Light Description Meaning Red Amber Green The printer is starting The light displays colors while...

Страница 15: ...ence to print a test card check the printer for problems If you changed the printer name power the PC off and on Steady Red The printer has a problem that requires service or the printer had a power o...

Страница 16: ...ens 3 Click once on the SmartDriver printer icon to select it The driver must be installed for the printer icon to be present SmartDriver is the default name of the printer The name of your printer mi...

Страница 17: ...card design review and update all settings for the new card design Use the default settings of Spool printing so program finishes printing faster and Enable bi directional support 7 Choose OK to save...

Страница 18: ...alog box is displayed If it is not do one of the following to display it Double click the icon Open the Properties or Printing Preferences dialog and click Printer Toolbox Use the Printer Toolbox to R...

Страница 19: ...mbers Communication automatically resumes when you print a card or when you open the Properties or Printing Preferences dialog box Buttons on the Printer Toolbox are grayed out when a card is ready to...

Страница 20: ...m the card tray 2 5 Open the Printer Toolbox if needed see page 15 Make sure that all cards are printed so the Clean Printer button is enabled 6 Click the Clean Printer button A prompt to insert the c...

Страница 21: ...ng tips Use the cleaning card as soon as you open the package The cleaning solution on the card evaporates after a few minutes Some card features such as signature panels and magnetic stripes can requ...

Страница 22: ...4 504 A roll of ribbon prints up to 500 images YMCKT has color Y yellow M magenta C cyan blue panels a K black panel and a T topcoat panel Datacard color print ribbon for SP series printers uses Advan...

Страница 23: ...eaning sleeves is available The part number is 549716 002 A package of 10 cleaning cards is available The part number is 552141 002 See the Supplies section of SP35 Info Central for complete informati...

Страница 24: ...the supplies you use to obtain the results you want Edge to edge printing requires high quality cards and can require fine tuning the printer and the card design Avoid placing an image or important d...

Страница 25: ...ing problems cleaning the printer and replacing parts Use the correct cables and connect them correctly Keep supplies on hand and store them safely Keep the printer clean and keep the area around the...

Страница 26: ...ving card appearance problems 3 Cards jam often The brand of cards might be dirty heavily powdered or bowed curved Consider buying a different brand of cards or clean the printer more often to use the...

Страница 27: ...for 5 7 seconds Power off the printer and power it on to see if communication resumes See SP35 Info Central for more detailed communication troubleshooting information 6 The printer cover will not clo...

Страница 28: ...receptacle only Physical requirements The printer weighs less than 9 pounds 4 kg The weight depends on the options installed Printer dimensions are 16 5 inches 419 mm long 7 8 inches 198 mm wide and...

Страница 29: ...ral for the statement of liability Regulatory compliance This Datacard product conforms to FCC and regulatory requirements as specified in North America and Europe See SP35 Info Central for detailed r...

Страница 30: ...11111 Bren Road West Minnetonka MN 55343 9015 952 933 1223 952 933 7971 FAX www datacard com Datacard is a registered trademark of DataCard Corporation May 2003 553772 001 Dealer information...

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