troubleshooting ∙ 17
16 ∙ troubleshooting
troubleshooting
troubleshooting
ISSUE
SOLUTION
The green light on the Omelette
Maker keeps shutting off.
This is normal. During the cooking process, the heating
element will automatically turn on and off to regulate the
temperature and ensure that the Cooking Surface does not
get too hot or cold. When this occurs, the Indicator Light
turns on and off.
How do I know when the Omelette
Maker is heated and ready to use?
When the Omelette Maker reaches the optimal temperature,
the Green Indicator Light will turn on and that means you’re
ready to get cooking!
I am cooking meat on the Omelette
Maker and there is juice on the
Cooking Surface. What do I do?
Carefully dab the Cooking Surface around the meat with a
paper towel or napkin. If there is a lot of juice, remove the
food from the surface with heat-resistant plastic or silicone
tongs and set aside. Then, wrap a paper towel around the
tongs and use this to wipe the Cooking Surface and soak
up the juices. When done, return the food to the Omelette
Maker and continue cooking.
There is no On/Off Button. How
do I turn the Omelette Maker off
and on?
To turn on, simply plug in the power cord. When you’re
done cooking, turn off the Omelette Maker by
unplugging it.
ISSUE
SOLUTION
When using my Omelette Maker,
the Cover gets hot. Is this normal?
Yes, this is completely normal. When using your Omelette
Maker, always lift and lower the Cover by the Cover Handle.
To prevent personal injury, DO NOT lift the Cover so that
your arm is over the Cooking Surface as it is hot and may
cause injury. Lift from the side.
After using my Omelette Maker a
few times, food is starting to stick to
the surface. What is happening?
There is probably a build-up of burnt food residue on the
Cooking Surface. This is normal, especially when cooking
with sugar. Allow the appliance to cool fully, pour on a little
cooking oil and let sit for 5–10 minutes. Scrub Cooking
Surface with a sponge or soft bristled brush to dislodge
food. Use a damp, soapy cloth to wipe down the Cooking
Surface. Rinse the cloth and wipe again. If food remains,
pour on cooking oil and let sit for a few hours, then scrub
and wipe clean.
My Omelette Maker is making a
hissing sound while it’s cooking. Is
this normal?
If you overfill the Omelette Maker, it will make a sounds
as extra steam is released. If using many toppings in your
omelette, use smaller eggs or only 1 large egg.
The Indicator Light will not turn on
and the Cooking Surface is failing
to heat.
Ensure that the power cord is plugged into the power outlet.
Check to make sure the power outlet is operating correctly.
Determine if a power failure has occurred in your home,
apartment or building.
While Dash products are durable, you may encounter one or more of the problems
listed below. If the issue is either not solved by the solutions recommended below or not
included on this page, please contact our Customer Support Team at 1-800-898-6970 or
