Darblet DVP 5000 User Guide
9
©2012 DarbeeVision, Inc.
Troubleshooting Guide
The trick to troubleshooting is to swap out components in order to isolate the problem.
1.
If the Darblet is not passing video to your display, first try unplugging the HDMI cable going to
the HDMI Input port on the Darblet and connecting it directly to the HDMI input of your display.
If you still do not see video, then the problem is not being caused by the Darblet, but could
instead be an issue with your HDMI source, your HDMI cable(s), or your HDMI display. Resolve
the problem and then try reconnecting the Darblet back into the signal path.
2.
It is possible that the Darblet is not receiving proper power. When power is properly applied,
the red LED will illuminate and an internal green LED will blink once per second. If this is not
happening, then the power adapter is probably at fault. Be sure the adapter is securely plugged
into an active 110 VAC outlet, and that the 5 VDC plug is fully plugged into the 5 VDC jack on the
Darblet.
3.
HDMI cables are notorious for causing problems. If there is no video, or if the video is noisy or
of poor quality (
not
due to the source itself), then the problem may be one or both of the HDMI
cables attached to the Darblet. The blue LED on the Darblet illuminates steadily when it is
properly processing video.
4.
The Darblet should be able to process virtually any format of HDMI video, but it is still possible
that your video source is unusual in some way. Try connecting other sources. If you do find that
a particular video source is at fault, please notify us so we can try to fix the issue.
5.
If there is no change to the video when you toggle DARBEE on and off, check to see that the
DARBEE level is not 0. To get used to the effect, try a DARBEE level setting of 100%.
6.
If you are having problems with the remote control, you can still use the Darblet by pushing the
buttons on its front edge. Everything that the remote can do can also be accomplished with the
buttons, although you may have to go into the menu system. The button on the far right brings
up the main menu.
a.
To troubleshoot the remote, first be sure that the infrared (IR) receiver on the front
edge of the Darblet is not blocked. The IR receiver is located behind the plastic between
the IR In extender jack and the red LED. There is no window because the plastic of the
case is transparent to infrared light.
b.
You can check to see if the remote is sending IR by looking at the front of it with a digital
camera while pushing a button on the remote. Most digital cameras can see infrared.
c.
If you do not see the IR LED on the front of the remote illuminating with your digital
camera, then the battery on the remote may need to be replaced. Replace the battery
with an exact replacement available at most stores that sell batteries.
7.
If after swapping out components and isolating the problem to the Darblet itself, then contact
us at
with a detailed description of the problem. We want you to
enjoy your Darblet, so we will do everything possible to get you going.
