Troubleshooting
Tel: 1-800-26 - (1-800-263-2629)
PROBLEM
POSSIBLE CAUSE
SOLUTION
Dehumidifi er does
not start
• The
dehumidi
fi
er is unplugged
•
The fuse is blown/circuit
breaker is tripped
• Dehumidi
fi
er has reached its
preset level or bucket is full
•
Bucket is not in the proper
position
• Power
failure
•
Make sure the plug is pushed completely into the outlet
•
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker
•
The unit turns off automatically when either condition oc-
curs. Change to a lower setting or empty the bucket and
replace properly
•
The bucket must be in place and securely seated for the
unit to operate.
•
There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normally for 3 minutes
after it is turned back on.
Dehumidifi er does
not dry the air as it
should
•
Did not allow enough time to
remove the moisture
• Air
fl
ow is restricted
• Dirty
fi
lter
•
The humidity control may not
be set low enough
•
Doors and windows may not
be closed tightly
•
Clothes dryer may be blowing
moisture-laden air into the
room
•
Room temperature is too low
• When
fi
rst installed, allow at least 24 hours to maintain
the desired dryness
•
Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidi
fi
er. See the
“Location” section.
•
See the “Air
fi
lter” section
•
For drier air, press the down button and set to a lower
percent value (%)
•
Check that all doors, windows and other openings are
securely closed
•
Install the dehumidi
fi
er away from the dryer. The dryer
should be vented to the outside.
•
Moisture removal is best at higher room temperatures.
Lower room temperatures will reduce the moisture
removal rate. Modes are designed to be operated at
temperatures above 5°C (41°F)
Dehumidifi er runs
too much but does
not collect water
•
Need to reset controller
•
Set to lowest humidity setting. Allow bucket to
fi
ll and
then empty bucket. Adjust controller to desired % RH.
Dehumidifer runs
too much collects
water
•
Area to be dehumidifed is too
large
•
Doors and windows are open
•
The capacity of your dehumidi
fi
er may not be adequate
•
Close all doors and windows
Frost appears on
the coils
•
Unit has been recently turned
on, or room temperature is too
cold
•
This is normal. Frost will usually disappear within 60
minutes. See the “Defrost” section
Controls cannot be
set
•
The compressor will turn off
and the fan will automatically
continue to run for approx. 3
minutes at a
fi
xed setting
•
This is normal. Wait approximately 3 minutes and set
the fan as desired.
Fan noise
•
Air is moving through the
dehumidi
fi
er
•
This is normal
Water on fl oor
•
Hose connection may be
loose
•
Bucket used to collect water,
but the hose is attached
•
Check the hose connection. See “Continuous Drain”
section
•
Disconnect the hose if using the bucket to collect water,
see “Continuous Drain” section.
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