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12 Troubleshooting

Installer reference guide

ERGA04~08DAV3(A) + 08S18+23DA +

08S18+23DJ

Daikin Altherma 3 R F

4P495249-1B – 2019.06

Error code

Detailed error
code

Description

OU: Actuation of high
pressure switch (HPS)

OU: Overheat of inverter
compressor motor

OU: Compressor startup
defect

OU: Malfunction of outdoor
unit fan motor

OU: Power input overvoltage

OU: Cool/heat switchover
problem

OU: Voltage/current sensor
problem

OU: Malfunction of high
pressure switch (HPS)

OU: Malfunction of position
detection sensor

OU: Malfunction of
compressor input (CT)
system

OU: Malfunction of outdoor
air thermistor

OU: Malfunction of
discharge pipe temperature

OU: Abnormal high pressure
in cooling

OU: Abnormal high pressure,
actuation of HPS

OU: Malfunction of high
pressure sensor

OU: Malfunction of
discharge pipe thermistor

OU: Malfunction of heat
exchanger thermistor

OU: Electrical box
temperature rise problem

OU: Malfunction of inverter
radiating fin temperature
rise

OU: Inverter instantaneous
overcurrent (DC)

OU: Malfunction of
radiating fin temperature
sensor

OU: Shortage of refrigerant

OU: Defect of power supply
voltage

OU: Transmission
malfunction between main
CPU- INV CPU

Error codes of the indoor unit

Error code

Detailed error
code

Description

Water flow problem

Water flow problem during
domestic hot water
production

Error code

Detailed error
code

Description

Water flow problem during
heating/sampling

Water flow problem during
cooling/defrost

Water flow problem. Pump
deblocking active

Returning water temperature
sensor problem

Leaving water temperature
sensor problem

Mixed water thermistor
abnormality.

Heat exchanger frozen

Abnormal increase outlet
water temperature (DHW)

Abnormal increase outlet
water temperature

Overheating mixed water
circuit

Overheating mixed water
circuit (thermostat)

Overheating water circuit
(thermostat)

Backup heater overheated

External backup heater
overheated

Tank disinfection function
not completed correctly

Too long DHW heat-up time
required

Water flow detected while pump
is OFF

Flow switch malfunction

Heat exchanger temperature
sensor problem

Room temperature sensor
problem

Abnormal increase tank
temperature

Tank preheating

External temperature sensor
problem

Tank temperature sensor
problem

Second tank temperature
sensor problem

Water pressure sensor
abnormality

Refrigerant pressure sensor
abnormality

Underfloor heating screed
dryout function not
completed correctly

Indoor/outdoor unit
communication problem

Содержание ERGA08DAV3

Страница 1: ...lish Installer reference guide Daikin Altherma 3 R F ERGA04DAV3 A ERGA06DAV3 A ERGA08DAV3 A EHVZ04S18DA6V G EHVZ08S18DA6V G EHVZ08S23DA6V G EHVZ08S18DA9W G EHVZ08S23DA9W G EHVZ04S18DJ6V G EHVZ08S18DJ6...

Страница 2: ...the expansion vessel pre pressure 22 6 4 3 To check the water volume and flow rate 22 6 4 4 Changing the pre pressure of the expansion vessel 23 6 4 5 To check the water volume Examples 23 6 5 Prepar...

Страница 3: ...ance of the outdoor unit 76 11 4 Checklist for yearly maintenance of the indoor unit 76 11 4 1 To drain the domestic hot water tank 77 11 5 About cleaning the water filter in case of trouble 77 11 5 1...

Страница 4: ...event that the unit can be used as a shelter by small animals Small animals that make contact with electrical parts can cause malfunctions smoke or fire CAUTION Do NOT touch the air inlet or aluminium...

Страница 5: ...see the nameplate of the unit It states the type of refrigerant and necessary amount The unit is factory charged with refrigerant and depending on pipe sizes and pipe lengths some systems require add...

Страница 6: ...e established When disconnecting the power supply the current carrying connections must be separated before the earth connection is The length of the conductors between the power supply stress relief...

Страница 7: ...What to do and know before going on site Installation What to do and know to install the system Configuration What to do and know to configure the system after it is installed Commissioning What to d...

Страница 8: ...se gases label d Energy label e Unit mounting plate f Bolts nuts washers spring washers and wire clamp 3 3 Indoor unit 3 3 1 To unpack the indoor unit 1 2 8 3 3 2 To remove the accessories from the in...

Страница 9: ...drain pan Drain pan heater EKDPH008CA The drain pan heater is required to avoid freezing up of the drain pan It is recommended to install this option in colder regions with possible low ambient temper...

Страница 10: ...indoor unit and a PC It gives the possibility to update the software of the indoor unit For installation instructions see the installation manual of the PC cable Pipe bend kit EKHVTC When the indoor...

Страница 11: ...derfloor heating 35 C Bed rooms additional zone Heat pump convectors 45 C Setup j k j HPC1 FHL1 FHL2 FHL3 HPC2 HPC3 B A C E D M a b c g h f d e i i h h h A Additional leaving water temperature zone B...

Страница 12: ...n mixed with cold water example 15 C Selecting the volume and desired temperature for the DHW tank consists of 1 Determining the DHW consumption equivalent hot water volume at 40 C 2 Determining the v...

Страница 13: ...erence guide 5 3 5 DHW pump for disinfection Setup c a b d f e g h i a Indoor unit b DHW tank c DHW pump field supply d Heater element field supply e Non return valve field supply f Shower field suppl...

Страница 14: ...r 6V connected to a three phase grid Three phase 6V 6T1 3 230 V 9W 3N 400 V Example Single phase power meter Three phase power meter b 580 1 50 0 0 c c f e d A B a A Outdoor unit B Indoor unit a Elect...

Страница 15: ...is limited dynamically by digital inputs maximum four steps Each power limitation level is set via the user interface by limiting one of the following Current in A Power input in kW The energy managem...

Страница 16: ...nit is turned down to reduce standby energy losses As a result the outdoor ambient temperature is NOT read out If the desired leaving water temperature is weather dependent the full time outdoor tempe...

Страница 17: ...ound spectrum in the data book due to environmental noise and sound reflections In places where a mineral oil mist spray or vapour may be present in the atmosphere Plastic parts may deteriorate and fa...

Страница 18: ...e limited installation space do the following before installing the unit in its final position 7 4 4 To connect the drain hose to the drain on page 30 It requires to remove one or both side panels The...

Страница 19: ...2019 06 WARNING Make sure installation servicing maintenance and repair comply with instructions from Daikin and with applicable legislation for example national gas regulation and are executed only b...

Страница 20: ...t your dealer Use table 3 in chapter Technical data and dm to calculate the minimum opening area for natural ventilation between room A and room B VAmin cm2 Unit can be installed at room A if 2 ventil...

Страница 21: ...e excessive force when connecting the piping Deformation of the piping can cause malfunctioning of the unit Connecting piping Tools Only use appropriate tooling to handle brass which is a soft materia...

Страница 22: ...installation Immediately after installation the domestic hot water tank must be flushed with fresh water This procedure must be repeated at least once a day the first 5 consecutive days after installa...

Страница 23: ...the installation the installation height is 0 m Minimum flow rate Check that the minimum flow rate in the installation is guaranteed in all conditions on each zone separately This minimum flow rate i...

Страница 24: ...lt with the electricity company acting as provider at the site where this equipment is to be installed to know whether it is appropriate to connect the equipment in one of the preferential kWh rate po...

Страница 25: ...ype Power supply Required number of conductors 6V 1N 230 V 6V 2 GND 3 230 V 6T1 3 GND 9W 3N 400 V 4 GND 7 Installation 7 1 Overview Installation This chapter describes what you have to do and know on...

Страница 26: ...s 7 2 5 To lower the switch box on the indoor unit on page 26 7 4 4 To connect the drain hose to the drain on page 30 When you need access to the high voltage switch box 7 2 4 To open the switch box c...

Страница 27: ...nd level of the installation ground so that the unit will not cause any operating vibration or noise Fix the unit securely by means of foundation bolts in accordance with the foundation drawing This t...

Страница 28: ...T008D option kit c Anti vibration rubber field supply 7 3 4 To install the outdoor unit CAUTION Do NOT remove the protective cardboard before the unit is installed properly 1 Lift the outdoor unit as...

Страница 29: ...e drain pan must be installed level with a tolerance of 1 at all sides and as follows b a c a Drain pan b U beams c Drain hole insulation 355 mm 6 0 0 m m Drain pan heater You can use the drain pan he...

Страница 30: ...e to the drain See 7 4 4 To connect the drain hose to the drain on page 30 3 Slide the indoor unit into position 4 Adjust the height of the leveling feet to compensate for floor irregularities The max...

Страница 31: ...o the refrigerant cycle e g air Only use R32 when adding refrigerant Only use installation tools e g manifold gauge set that are exclusively used for R32 installations to withstand the pressure and to...

Страница 32: ...he inside of the piping This film adversely affects valves and compressors in the refrigerating system and prevents proper operation Set the nitrogen pressure to 20 kPa 0 2 bar just enough so it can b...

Страница 33: ...efrigerant piping to the outdoor unit 1 Connect the liquid refrigerant connection from the indoor unit to the liquid stop valve of the outdoor unit 1 a b c a Liquid stop valve b Gas stop valve c Servi...

Страница 34: ...Make sure to use a recommended bubble test solution from your wholesaler Do not use soap water which may cause cracking of flare nuts soap water may contain salt which absorbs moisture that will free...

Страница 35: ...t to the inside of the outdoor unit 7 7 2 Precautions when charging refrigerant INFORMATION Also read the precautions and requirements in the following chapters General safety precautions Preparation...

Страница 36: ...the following chapters General safety precautions Preparation 7 8 3 To connect the water piping NOTICE Do NOT use excessive force when connecting the piping Deformation of the piping can cause malfunc...

Страница 37: ...ds to be installed The overpressure prevention depends on the correct operation of the field installed pressure relief valve If this is NOT working correctly overpressure will deform the tank and wate...

Страница 38: ...precautions and requirements in the following chapters General safety precautions Preparation DANGER RISK OF ELECTROCUTION WARNING ALWAYS use multicore cable for power supply cables 7 9 4 Guidelines w...

Страница 39: ...h the wire clamp accessory to the screw of the refrigerant piping cover and fix the cables to it with a cable tie 1 1 6 Connect an earth leakage circuit breaker and fuse to the power supply line 7 9 7...

Страница 40: ...tage cables With low voltage cables 7 9 8 To connect the main power supply 1 Connect the main power supply In case of normal kWh rate power supply X1M X2M X5M A5P X11YB X1A 1 2 3 1 2 3 a X11Y X11YA 1...

Страница 41: ...mits for voltage changes voltage fluctuations and flicker in public low voltage supply systems for equipment with rated current 75 A provided that the system impedance Zsys is less than or equal to Zm...

Страница 42: ...polarity to X5M 5 and X5M 3 1 Connect the electrical meters cable to the appropriate terminals as shown in the illustration below X1M X2M X5M S3S S2S 3456 2 Fix the cable with cable ties to the cable...

Страница 43: ...on the main zone to avoid too high water temperatures in this zone The safety thermostat is typically a thermostatically controlled valve with a normally closed contact When the water temperature in...

Страница 44: ...zard To restart the configuration wizard go to Installer settings Configuration wizard To access Installer settings see 8 1 1 To access the most used commands on page 44 Afterwards If necessary you ca...

Страница 45: ...equest to restart the system When confirmed the system will restart and recent changes will be applied 8 2 Configuration wizard After first power ON of the system the user interface will guide you usi...

Страница 46: ...tank b1 b2 b1 Indoor unit Floor standing indoor unit with integrated tank b2 Water pressure Space operation mode c Heating Disinfection Powerful d Disinfection mode active Powerful operation active Da...

Страница 47: ...t 9 Installer settings Restriction Only for the installer Gives access to advanced settings A Commissioning Restriction Only for the installer Perform tests and maintenance B User profile Change the a...

Страница 48: ...example shows how to set a room temperature schedule in heating mode for the main zone INFORMATION The procedures to program other schedules are similar To program the schedule overview Example You w...

Страница 49: ...s valid up to the first action of next Monday To copy the schedule to the other weekdays 1 Select Monday Mon Sat Wed Fri Thu Tue Sun User defined 1 2 Select Copy Delete Edit Copy Result Next to the co...

Страница 50: ...ion Turn ON C 2 Space heating cooling Room thermostat control C 07 2 Allow for the user interface used as room thermostat to take care of room frost protection Choose 1 4 1 1 Room Antifrost Activation...

Страница 51: ...or It is possible to give an offset to the room thermistor value measured by the user interface used as room thermostat or by the external room sensor The settings can be used to compensate for situat...

Страница 52: ...Variable see 2 B 1 Fancoil unit Maximum 55 C Variable see 2 B 2 Radiator Maximum 65 C Fixed 10 C NOTICE The maximum setpoint in space heating depends on the emitter type as can be seen in above table...

Страница 53: ...thermostat Code Description 2 9 C 07 0 Leaving water 1 External room thermostat 2 Room thermostat Thermostat type Only applicable in external room thermostat control Following combinations are possibl...

Страница 54: ...d room temperature and the difference between the actual and the desired room temperature This results in stable room temperatures exactly matching the desired temperature higher comfort level less on...

Страница 55: ...on 3 5 0 00 0 01 0 02 0 03 Set weather dependent heating 0 00 0 01 Ta Tt 0 03 0 02 Tt Target leaving water temperature additional zone Ta Outdoor temperature 0 03 Low outdoor ambient temperature 40 C...

Страница 56: ...outdoor temperature the operation of the unit in space heating is prohibited Code Description 4 3 1 4 02 Space heating off temperature When the averaged outdoor temperature rises above this value spa...

Страница 57: ...ut which type of unit is used Code Description 4 6 N A Unit type 1 Cooling only 2 Heating only 3 Reversible Pump limitation The pump speed limitation for the main zone 9 0E and additional zone 9 0D de...

Страница 58: ...tely need more hot water If you are in the following situation You already consumed most of your hot water You cannot wait for the next scheduled action to heat up the DHW tank Then you can activate D...

Страница 59: ...estic hot water temperature at the hot water tap will be equal to the value selected in field setting 2 03 after a disinfection operation When the high domestic hot water temperature can be a potentia...

Страница 60: ...weather dependent according to the weather dependent curve the storage economic and reheat temperature are NOT weather dependent In case of Reheat only domestic hot water preparation the desired tank...

Страница 61: ...holiday mode typically consists of the following stages 1 Setting the starting date and ending date of your holiday 2 Activating the holiday mode To check if holiday mode is activated and or running I...

Страница 62: ...ccording to your electricity supplier 3 Confirm the changes INFORMATION The values correspond with the electricity price values for High Medium and Low previously set If no schedule is set the electri...

Страница 63: ...h the user interface 2 Disinfection Installed for disinfection It runs when the disinfection function of the domestic hot water tank is running No further settings are needed See also illustrations be...

Страница 64: ...ng space heating needs to be limited but can be allowed for domestic hot water operation then set 4 00 to 2 Emergency Emergency When the heat pump fails to operate the backup heater can serve as an em...

Страница 65: ...2 Range 0 95 minutes 8 02 Anti recycle timer t 1 0 1 0 8 01 8 02 1 Heat pump domestic water heating mode 1 active 0 not active 2 Hot water request for heat pump 1 request 0 no request t Time 8 04 Addi...

Страница 66: ...de Description 9 9 7 5 08 Limit 4 0 A 50 A Limit when 9 9 1 Continuous and 9 9 2 kW Code Description 9 9 8 5 09 Limit Only applicable in case of full time power limitation mode 0 kW 20 kW Limits when...

Страница 67: ...variations The weather dependent set point calculation is done on the average outdoor temperature The outdoor temperature is averaged over the selected time period Code Description 9 B 3 1 0A Averagi...

Страница 68: ...y boiler becomes active To prevent too much switching there is a hysteresis of 3 C Code Description 9 C 3 C 03 Bivalent ON temperature Below this temperature bivalent operation will always be ON Code...

Страница 69: ...stallation setting Disable protections is by default set to Yes meaning automatic operation is disabled All protective functions are then disabled If the user interface home pages are off the unit wil...

Страница 70: ...t Schedule 7 User settings Language Time date Holiday Quiet Electricity price Gas price 8 Information Energy data Malfunction history Dealer information Sensors Actuators Operation modes About Connect...

Страница 71: ...nal capacity step 2 Capacity step 1 Equilibrium Equilibrium temperature Operation 9 6 Balancing Space heating priority Priority temperature Offset BSH setpoint Minimum running timer Anti recycle timer...

Страница 72: ...below checks are fulfilled the unit MUST be closed ONLY then can the unit be powered up You read the complete installation instructions as described in the installer reference guide The indoor unit i...

Страница 73: ...he space heating and the domestic hot water heating mode INFORMATION For both manual and automatic air purge 1 temperature zone is purged with each air purge start To purge the other temperature zone...

Страница 74: ...est INFORMATION Make sure that all air is purged before executing the test run Also avoid disturbances in the water circuit during the test run Shut off valve test Diverter valve test Bivalent signal...

Страница 75: ...derfloor heating screed dryout 1 Press 2 A graph highlighting the current step of the screed dryout schedule the total remaining time and the current desired leaving water temperature will be displaye...

Страница 76: ...lve Relief valve hose Pressure relief valve of the domestic hot water tank Switch box Descaling Chemical disinfection Water pressure Keep water pressure above 1 bar If it is lower add water Water filt...

Страница 77: ...witch box and look for obvious defects such as loose connections or defective wiring Using an ohmmeter check if contactors K1M K2M and K3M operate correctly All contacts of these contactors must be in...

Страница 78: ...er filter in case of trouble 1 Remove the water filter from the unit See 11 5 1 To remove the water filter on page 78 CAUTION To protect the piping connected to the magnetic filter dirt separator from...

Страница 79: ...ing as expected Possible causes Corrective action The temperature setting is NOT correct Check the temperature setting on the remote controller Refer to the operation manual Possible causes Corrective...

Страница 80: ...ure setting of the expansion vessel is correct see 6 4 4 Changing the pre pressure of the expansion vessel on page 23 12 3 5 Symptom The pressure relief valve opens Possible causes Corrective action T...

Страница 81: ...rs NO domestic hot water tapping is expected Possible causes Corrective action Large domestic hot water tapping happened recently before the programmed start up of the disinfection function When Tank...

Страница 82: ...Error codes of the indoor unit Error code Detailed error code Description 7H 01 Water flow problem 7H 04 Water flow problem during domestic hot water production Error code Detailed error code Descrip...

Страница 83: ...service manual 13 2 To pump down Example To protect the environment pump down when relocating the unit or when disposing of the unit DANGER RISK OF EXPLOSION Pump down Refrigerant leakage If you want...

Страница 84: ...starting 8 To start forced cooling press the forced cooling operation switch SW1 9 To stop forced cooling press the forced cooling operation switch SW1 again 10 Turn OFF the power remove the switch bo...

Страница 85: ...6 4 CuT 6 4 CuT 6 4 CuT 6 4 CuT 4 0 CuT 4 0 CuT 9 5 CuT 15 9 CuT 3D110394 9 5 CuT 12 7 CuT 15 9 CuT 6 4 CuT S1PH Y1E R1T R3T M1C Y1S 4 0 CuT M1F b a c d e f g h i j k k g g a Field piping liquid 6 4 m...

Страница 86: ...nt IN heating mode condenser d2 Liquid refrigerant OUT heating mode condenser e Plate heat exchanger f Shut off valve for service if equipped g Expansion vessel h Magnetic filter dirt separator i Safe...

Страница 87: ...e WHT white GRN green YLW yellow 3 Legend AL Connector C Capacitor DB Rectifier bridge DC Connector DP Connector E Connector F1U Fuse T 6 3 A 250 V FU1 FU2 Fuse T 3 15 A 250 V FU3 Fuse T 30 A 250 V H...

Страница 88: ...On OFF thermostat wired On OFF thermostat wireless On OFF thermostat wireless Ext thermistor External thermistor Heat pump convector Heat pump convector Position in switch box English Translation Pos...

Страница 89: ...ser interface 5 Ext thermistor 5 External thermistor SWB Switch box 6 Field supplied options 6 Field supplied options English Translation 12 V DC pulse detection voltage supplied by PCB 12 V DC pulse...

Страница 90: ...3m included signal A13P P1 P2 LAN adapter A14P P1 P2 user interface communication 2 core communication 2 core 2 core 5 core for C H operation 4 core for H only operation 3 core for C H operation 2 co...

Страница 91: ...30 08 1 90 30 72 INFORMATION For floorstanding models the value of Installation height H is considered 600 mm to comply to IEC 60335 2 40 2013 A1 2016 Clause GG2 For intermediate mc values i e when mc...

Страница 92: ...is owner of the product and or operates the product Applicable legislation All international European national and local directives laws regulations and or codes that are relevant and applicable for a...

Страница 93: ...1 9 Field settings table 8 7 5 7401 Applicable indoor units EHVZ04S18D 6V EHVZ08S18D 6V EHVZ08S18D 9W EHVZ08S23D 6V EHVZ08S23D 9W Notes 1 3V 2 6V 3 9W 4P495259 1B 2019 06...

Страница 94: ...ncoil unit 2 Radiator Setpoint range 3 8 1 9 05 R W 15 37 C step 1 C 25 C 3 8 2 9 06 R W 2 0D 2 37 65 step 1 C 55 C 2 0D 2 37 55 step 1 C 55 C Additional zone 3 A C 06 R W 0 1 1 contact 2 2 contacts D...

Страница 95: ...2 20 C step 1 C 10 C 5 B R W 0 Fixed 1 Weather dependent WD curve 5 C 0 0B R W 35 6 0E C step 1 C 55 C 5 C 0 0C R W 45 6 0E C step 1 C 60 C 5 C 0 0D R W 10 25 C step 1 C 15 C 5 C 0 0E R W 40 5 C step...

Страница 96: ...step 1 C 45 C 9 1 6 0C R W 30 min 50 6 0E C step 1 C 45 C Domestic hot water 9 2 1 E 05 E 06 E 07 R O 3 Integrated 9 2 2 D 02 R W 0 No 1 Secondary rtrn 2 Disinf Shunt 9 2 4 D 07 R W 0 No 1 Yes Back up...

Страница 97: ...9 9 4 5 05 R W 0 50 A step 1 A 50 A 9 9 5 5 06 R W 0 50 A step 1 A 50 A 9 9 6 5 07 R W 0 50 A step 1 A 50 A 9 9 7 5 08 R W 0 50 A step 1 A 50 A 9 9 8 5 09 R W 0 20 kW step 0 5 kW 20 kW 9 9 9 5 09 R W...

Страница 98: ...5 5 C step 0 5 C 0 C 9 I 2 0C R W 0 Underfloor heating 1 Fancoil unit 2 Radiator 9 I 2 0D R W 0 Underfloor heating 1 Fancoil unit 2 Radiator What is the desired delta T in heating for the additional...

Страница 99: ...6 0E C step 1 C 60 C 9 I 6 0B R W 30 min 50 6 0E C step 1 C 45 C 9 I 6 0C R W 30 min 50 6 0E C step 1 C 45 C 9 I 6 0D R W 0 Reheat only 1 Reheat sched 2 Scheduled only Space heating priority temperatu...

Страница 100: ...Room sensor 9 I C 09 R W 0 Normally open 1 Normally closed 9 I C 0A 0 9 I D 00 R W 0 None 1 BSH only 2 BUH only 3 All heaters 9 I D 01 R W 0 No 1 Active open 2 Active closed 3 Safety thermostat What i...

Страница 101: ...ep 1 C 5 C 9 I F 04 R W 0 No 1 Yes 9 I F 05 0 9 I F 09 R W 0 Disabled 1 Enabled 9 I F 0A 0 9 I F 0B R W 0 No 1 Yes 9 I F 0C 1 9 I F 0D R W 0 Continuous 1 Sample 2 Request Leaving water temperature com...

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