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4
FAQ
1.
Wireless alarm hub cannot be booted normally.
Solution: Check input power of the hub (including adapter and USB cable).
2.
Accessory pairing fails.
Solution:
⚫
Check if electric amount of accessory battery is sufficient.
⚫
Check if the accessory has connected with other hubs. If so, clear configuration and try
pairing again.
⚫
Check if the accessory is too far away from the hub and beyond effective distance. Move
the detector closer and try pairing again.
3.
Accessory is triggered without any response.
Solution:
⚫
Check if electric quantity of accessory battery is sufficient.
⚫
Check if the accessory has been added to arm mode.
⚫
Check if the hub is armed.
⚫
Check if cables of the accessory drop off.
⚫
Check if the accessory exceeds detection scope.
4.
Mobile phone client doesn’t receive messages after an alarm is triggered.
Solution:
⚫
Check if network connection of the hub or router is normal.
⚫
Check if alarm subscription of APP is enabled.
5.
The accessory goes offline frequently.
Solution:
⚫
Check if the hub or accessory is power-off frequently.
⚫
Check if the hub network is normal.
⚫
Check if the accessory is too far away from the hub and at the critical state of
communication.
