EN - 28
9. TROUBLESHOOTING
Repair of your machine should be carried out by an authorised service company. If your
machine requires repair or if you cannot solve an issue with the information provided
below, then you should:
•
Unplug your machine from the mains power supply.
• Turn off the water supply.
FAULT
POSSIBLE CAUSE
TROUBLESHOOTING
Your machine does not start.
Machine not plugged in.
Plug machine in.
Fuses are faulty.
Replace the fuses.
No mains power supply.
Check mains power.
Start/Pause button not pressed.
Press the Start/Pause button.
Programme dial ‘stop’ position.
Turn the programme dial to the desired position.
The machine door is not
completely closed.
Close the machine door.
Your machine does not
intake water.
Water tap is turned off.
Turn tap on.
Water inlet hose may be twisted.
Check water inlet hose and untwist.
Water inlet hose clogged.
Clean water inlet hose filters. (*)
Inlet filter clogged.
Clean the inlet filters. (*)
The machine door is not
completely closed.
Close the machine door.
Your machine does not
discharge water.
Drain hose clogged or twisted.
Check the drain hose, then either clean or
untwist.
Pump filter clogged.
Clean the pump filter. (*)
Laundry is too tighly packed
together in the drum.
Spread your laundry in the machine evenly.
Your machine vibrates.
The feet have not been adjusted.
Adjust the feet. (**)
Transit bolts fitted for
transportation have not been
removed.
Remove the transit bolts from the machine. (**)
Small load in the drum.
This will not prevent operation of your machine.
Your machine is overloaded with
laundry or laundry is unevenly
spread.
Do not overload the drum. Spread laundry evenly
in the drum.
Your machine rests on a hard
surface.
Do not set up your Washing Machine on a hard
surface.
Excessive foam is formed in
the detergent drawer.
Excessive amount of detergent
used.
Press the Start/Pause button. To stop the foam,
dilute one tablespoon of softener into 1/2 litre of
water and pour into the detergent drawer. Press
the Start/Pause button after 5-10 mins.
Wrong detergent used.
Only use detergents produced for automatic
Washing Machines.
Unsatisfactory washing
result.
Your washing is too dirty for the
programme selected.
Use the information in the programme tables to
select the most appropriate programme.
Amount of detergent used
insufficient.
Use the amount of detergent as instructed on the
packaging.
There is too much laundry in your
machine.
Check that the maximum capacity for the
selected programme has not been exceeded.