Troubleshooting
Troubleshooting
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Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction
manuals of the connected components and TV.
• Check the connection of the power cord.
• Turn on the main power.
• Switch off the main power, then switch it on
again. If not recovered, disconnect the power
cord, then connect it again.
• Contact your nearest service center.
• Deactivate the muting function.
• Check the connections to the machine.
• Contact your nearest service center.
• Check the speaker connections.
• Select the appropriate surround mode.
• No sound is output from the center speaker
when the surround mode is set to either of them.
• Select the appropriate input source.
• Switch off the main power, then switch it on
again. If not recovered, disconnect the power
cord, then connect it again.
• Change the selection of the Audio output signal
type from the SETUP menu, to “SPDIF/PCM”.
• Insert a disc. (Check that “DVD”, “VCD”, or “CD”
is lit in the machine’s display.)
• Pick up dirty or dusty? Regularly clean the
machine with a special cleaning disc (available
from your local dealer).
• CD pick up dirty or dusty?
Regularly clean the machine with a special
cleaning disc (available from your local dealer).
• Only discs with the machine’s playable region
code(See region code of the machine’s rear
panel) , or with no region number can be
played by the machine.
• Check the playable discs. The machine can not
playback a DVD-R/RW disc with CSS copyright
protection.
• Place the disc with the playback side down.
• Place the disc within the proper guide on the
disc tray.
• Eject the disc and clean it.
• Deactivate the parental lock function or change
the parental lock level.
• Connect the machine directly to the TV. Avoid
connecting the machine to the TV through a
VCR.
• Eject the disc and clean it.
• Sometime a small amount of picture distortion
may appear. This is not a malfunction.
• Resume normal playback.
• Set the TV to the machine’s input.
• Set the TV to the machine’s input.
• Check the connections between the machine
and TV set.
• Make also video connection.
The machine doesn’t switch on.
No sound is reproduced.
No sound or very little sound is
reproduced from the center speaker.
The sound of the playback source
is not heard.
The buttons on the remote controller
and machine do not operate.
No sound from the TV sound system
at the HDMI connection.
The machine does not start
playback.
Brightness is unstable or noise is
visible on playback picture.
The playback picture is occasionally
distorted.
Playback doesn’t follow the course
of the disc’s programs.
The picture from the machine
doesn’t appear on the TV screen.
No picture appears on the TV
screen.
• The power cord is disconnected.
• The main power is set to OFF.
• There is external noise in the computer circuits
of the machine.
• The AC fuse is blown.
• The muting function is activated.
• The machine is not properly connected.
• The amplifier protection circuitry has activated.
• The speakers are not properly connected.
• The surround mode is set to “STEREO”.
• The volume level of the center speaker
“CENTER” is set to minimum.
Another input source is selected.
• Power supply fluctuations or other abnormalities
such as static electricity may interrupt correct
operation.
• The Audio output signal type is set to
“SPDIF/RAW” or “OFF”.
• No disc is inserted.
• No CD palying
• The region number of the disc is unmatched to
the machine.
• An unplayable disc is inserted.
• The disc is placed upside down.
• The disc is not placed within the disc tray guide.
• The disc is dirty.
• The parental lock function is activated.
• Copy protection is activated.
• The disc is dirty.
• It is in fast forward or fast reverse playback.
• The machine is in repeat playback mode,
memory playback mode, or random playback
mode, etc.
• The TV is not set to receive the output signals
from the machine.
• The TV is not set to receive the output signals
from the machine.
• The video cable is not connected securely.
• Only S video connection is made.
Amplifier
Symptoms
Causes
Remedies
DVD (VIDEO CD / Audio CD)
Others
• Change the selection of the Video output from
the SETUP menu, to match with with the AV
connector output. (See page 16)
• Switch the Progressive to Off and change it to
“interface TV” (See page 15)
• Change the TV connection using MONITOR
OUT jack.
• Set the TV to the machine’s input.
• Check the HDMI connection between the
machine and a TV set.
• Switch the frequency receiving mode to mono.
• Lower the treble level.
• Adjust the position, height, and direction of the
FM antenna.
• Connect an outdoor FM antenna. Try to use an
antenna with more elements. (For installation of
the outdoor antenna, consult your nearest
dealer as it requires special skills and
experience.)
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-
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• Insert new batteries.
• Replace with new batteries.
• Point the remote controller at the remote sensor
of the machine.
• Operate the remote controller within 5 m.
No colour in the picture at
Component input or S-Video input.
There is no picture.
No picture, when AV input is
connected.
No picture, when the HDMI is
connected.
Too much noise is heard or sound is
interrupted occasionally. (“STEREO”
indicator does not light steadily.)
Sound is distorted or sound volume
decreases.
Sound is excessively distorted.
The buttons on the machine operate
but the buttons on the remote
controller do not operate.
• Video output signal selection at SETUP menu is
selected YPbPr(or RGB), while the AV
connector is connected to S-Video.
• Video output signal selection at SETUP menu is
selected to S-Video, while the AV connector is
connected to YPbPr(or RGB).
• Progressive is set to ON, while the TV cannot
handle progressive mode.
• The TV is connected to the AV OUT connector
of this player, not the MONITOR OUT. (See
page 13)
• The TV is not set to receive the output signals
from the machine.
• The HDMI cable is not connected securely.
• FM stereo waves may produce a hiss noise
when a certain level is reached.
• The position or direction of the FM antenna is
incorrect.
• The station is too weak.
• The radio wave is distorted.
• Cars are running or airplanes are flying near the
house.
• There is a tall building or a mountain nearby.
[The waves transmitted from the transmission
center (direct waves) and the waved diffracted
by buildings or mountains (diffraction waves)
interfere with each other causing multi pass
distortion.]
• No batteries are inserted in the remote
controller.
• The batteries are worn out.
• The remote controller is not pointed at the
remote sensor of the machine.
• The remote controller is too far from the
machine.
DVD (VIDEO CD / Audio CD)
Symptoms
Causes
Remedies
Tuner
Remote Controller
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