Picture
Symptoms
Possible causes
What to do
Snowy picture
The outside aerial has moved, or is
If you have a video recorder put the
damaged or has been disconnected.
aerial directly into the television. If this
Your video recorder could be faulty.
doesn't solve the problem then the aerial
could be faulty. If the fault clears, the
video recorder could be faulty.
Have your aerial system checked.
Extra outlines on objects in
The aerial is receiving reflected
Have your aerial system checked.
the picture (ghosts).
signals from hills or buildings.
Try to tune in a better quality signal from
the same television station.
Spots or streaks on the
Interference from electric motors,
See the 'interference' section at the
picture.
motor vehicles, welding
end of this section.
equipment, neon signs, radar
installations and so on.
No picture.
Brightness and contrast levels are
Increase the brightness and contrast
set to minimum.
using the remote control.
Jumbled teletext characters.
Poor quality signal.
Have your aerial system checked.
When RGB input is used
Synchronisation signal is missing.
Press the
bb
button to select the AV
the picture moves about on
input which receives the
the screen.
synchronisation signal.
22
If something doesn't seem to work
Sound
Symptoms
Possible causes
What to do
No sound
The volume is set to minimum.
Turn the volume up.
The mute is switched on.
Press the mute button to release 'mute'.
The headphone plug is inserted
Unplug the headphones
Crackling noises or distorted
Interference from cars, fluorescent
Turn off one piece of equipment at a
sound.
lights, a video recorder, a radio
time to see if the interference clears.
broadcast, a personal computer or
other electrical equipment.
NICAM switching to mono.
A weak signal or a NICAM mono
Have your aerial system checked.
broadcast.
No stereo sound from other
A mono SCART lead is being used Check that the SCART lead is stereo.
equipment such as a video
to connect the equipment to the
Check the equipment is connected to the
recorder or satellite receiver.
television.
television through an AV (SCART) lead,
You are watching the pictures from
then switch the television to AV mode
the equipment on a television
(press the
bb
button).
channel.
