7
Before You Call for Service
Problem — Solution Guide
Problem
May Be Caused By
What to Do (Solution)
Nothing Works.
(Lights and fan do not work.)
Power to hood is off.
Turn power ON at the junction or fuse box.
Check for a tripped breaker or blown fuse.
Power outage.
Call your electric company.
Hood not connected to electric
power.
Have a qualified electrician connect hood to
electric power.
Lights do not work, (but fan
works).
Loose light bulb.
Check to make sure that the light bulb is
completely screwed in (see page 6).
Light bulb burned out.
Replace the light bulb (see page 6).
Fan starts but does not work
well.
(Fan does not draw enough
heat and smoke.)
Fan speed too low.
See the
Operating Instructions
section.
Filters are clogged or dirty.
There are open windows, HVAC
interference
Check filters. Make sure they are completely
clean and free of oils, solid grease, and foreign
objects and debris.
Check for drafts, open windows, and airflow
interference.
Damper is stuck or ductwork is
clogged.
Consult with a qualified installation
professional.*
Fan does not work, (but lights
work).
Electronics malfunction in the fan
or fan switch.
Call for service.
* The ductwork connected from the range hood chimney to outside the house or building required to vent heat and
smoke is not manufactured, warranted or serviced by Dacor.
The consumer is responsible for having a qualified installer install and maintain the ductwork.
Warranty and Service
Before you request service:
1. Review the
Before You Call For Service
section
above.
2. Use the helpful tips found in our
Problem — Solution Guide
.
3. Become familiar with the warranty terms and con-
ditions of your product on the following page.
4. If none of these tips or suggestions resolves your
problem, call our Customer Service center at the
number shown.
Getting Help
Dacor’s Customer Service center is available
6:00
a
.
m
.
– 5:00
p
.
m
.
Pacific Time
For warranty repairs or questions and for
Dacor Distinctive Service (DDS)
in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the
US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our website at:
www.dacor.com/contact-us
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