54
Before You Call for Service
Problem Solution Guide - Oven (cont.)
Problem
May Be Caused By
What to Do
Timers will not stop.
Using
CANCEL RIGHT
or
CANCEL
LEFT
to turn off timers.
The timers cannot be canceled by using these
keys. See page 26 for proper operation.
Foods over or under cook.
Incorrect cooking time or tempera-
ture.
Follow instructions in
Basic Oven Operation
section.
Cannot connect to WiFi, net-
work.
WiFi network turned off.
Check to make sure you can connect to the
WiFi router with another wireless device at
close range. If you cannot connect, check to
make sure that the router is on and working
properly.
Weak signal.
Check to make sure WiFi network is within
range of oven. Access WiFi settings as
instructed on page 43. If the WiFi system
does not appear on the settings menu or has a
weak signal, move the WiFi router close to the
oven to see if the signal improves. If not, call
for service.
WiFi connection intermittent.
See weak signal, above.
Problem Solution Guide - Cooktop
Igniters do not spark.
Power not supplied to unit.
Have electrician connect range to properly
wired electrical connection.
Power to range is off.
Turn power on at junction box. Check for
tripped circuit breaker or blown fuse.
Wet or dirty igniter.
Clean according to
Care and Cleaning
sec-
tion.
Power outage.
Contact power company.
No flame.
Igniter not working (no clicking
sound).
Clean according to
Care and Cleaning
sec-
tion.
Wet or dirty igniter.
Clean and dry according to
Care and Clean-
ing
section.
Gas is turned off.
Make sure the gas supply valve is in the on
position.
Gas supply interrupted.
Contact gas company.
Flame is distorted, yellow or
very large.
Burner ring or burner cap is dirty
or clogged.
Clean and dry according to C
are and Clean-
ing
section.
Burner ring or burner cap not prop-
erly positioned.
Make sure burner is assembled according to
the
Setting Up Your Range
section.
Range set up to use a different
type of gas (Natural or LP) or set
up for different altitude.
Have qualified service technician check to
make sure that the range is set up for the
type of gas and the correct altitude.
Gas regulator is not installed or
faulty.
Have qualified service technician check the
gas regulator.
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